trimet is also providing masks and sanitizer to all their patrons, so that's also something muni is not. in terms of ambassadors and proof of payment, they're still on their phones. i sent you some videos and pictures of ambassadors parked in red zones, on their phones. one was yelling at a lady to open the window the other day when it was raining when they were not enforcing the fares, and they're not enforcing the of cour masks. they're just yelling at us when it's raining. the way that muni is enforcing safety is by making less space. there's not enough service. every meeting, i hear oh, we're working on bringing more trolley lines back, we're working on more l.r.t., but in practice, no additional service is getting out there, and it's ridiculous. there's so many signs out there, thank you for getting on the electronic screens that say bus full, but now, every bus says bus full, driving around with that sign. we're leaving people at the curb, the essential workers, and it's really disturbing. we need a service increase as soon as possible. >> thank you. next speaker, please. >> opera