she said tron nick city told her -- tronic city told her to send it to nikon for repair. they sent it right back. >> they said it was gray market product. they wouldn't touch it. >> gray market products are real. but generally it is intended for sale in a foreign country. someone buys them cheaply overseas and then resells them at a discount. >> there is a story that mi not be quite clean. >> nelson said the products could be damaged in shipping, open, used, stolen or have parts swapped on out. electronics may have foreign power cords or foreign manuals. that's why manufacturers won't stand by them and will not cover them under warranty in the united states. >> on the internet you are looking at a picture and it may look perfectly fine. you only find out once you receive it that there is something wrong with the product. >> california law requires the retailers to warn customers when they buy gray market products, the notice was not on the tronic city website and it came with a policy notice saying all items are covered by u.s. warranty. it was not. the tronic city spokes

she said tron nick city told her -- tronic city told her to send it to nikon for repair. they sent it right back. >> they said it was gray market product. they wouldn't touch it. >> gray market products are real. but generally it is intended for sale in a foreign country. someone buys them cheaply overseas and then resells them at a discount. >> there is a story that mi not be quite clean. >> nelson said the products could be damaged in shipping, open, used, stolen or have parts swapped on out. electronics may have foreign power cords or foreign manuals. that's why manufacturers won't stand by them and will not cover them under warranty in the united states. >> on the internet you are looking at a picture and it may look perfectly fine. you only find out once you receive it that there is something wrong with the product. >> california law requires the retailers to warn customers when they buy gray market products, the notice was not on the tronic city website and it came with a policy notice saying all items are covered by u.s. warranty. it was not. the tronic city spokes

the tronic city spokesperson said that melissa knew it was a gray market item because the website saidhe very last word in fine print. the spokesman said she broke the camera and would have to patronic city $1,000 to fix it. >> there would be a fee involved of servicing it because she damaged the product. >> melissa says she did not break it and certainly didn't know it was gray. she learned a discount can sometimes cost you. >> michael says to be assured you weren't getting a gray market product, buy from the authorized dealers at the manufacturer. that way you'll be covered if something goes wrong. we have much more ahead. watching a disaster in the palm of your hand. the family who saw their home go up in flames on their iphone. >>> a math whiz and a musician. we'll from bank of america to buy a new gym bag. before earning 1% cash back everywhere, every time and 2% back at the grocery store. even before he got 3% back on gas. kenny used his bankamericard cash rewards credit card to join the wednesday night league. because he loves to play hoops. not jump through them. that's the exc

the tronics cities spokesperson said in a telephone interview that melissa knew it was a gray marketebsite said "import." the very last word in fine print. they also said she broke the camera and would have to tronnics city $1,000 to fix it. >> we explained they would be many to service it but there would be a fee involved because she damaged the product. >> melissa said she didn't break it and certainly didn't know it was gray but she learned a discount can sometimes cost you. >> michael said if you want to be sure you aren't getting a gray market product, buy from the manufacture's authorized dealers. you will be covered if something goes wrong. much more ahead on the abc7 news. watching a disasters in the palm of your hand. the family who saw their home go up in flames on their i-phone. plus a math wiz and a musician. we will introduce you to u.c. [we know a thing or two because we've seen a thing or two. ♪ we are farmers. bum-pa-dum, bum-bum-bum-bum ♪ wannwith sodastreamter? you turn plain water into sparkling water in seconds. and because it's so delicious, you'll drink 43% more