next i'm going to turn it over to troy williams, who will talk about compliance. >> chairman: i willhe reform plan dated september 3rd refers to a former member of this body, subsequently in cars rapisted, rathe incarcerated, rather than the president of the board to my left. this is norman, and this is le leland, f.y.i. >> hopefully you can correct that. >> apologies for that. >> good morning, my name is troy williams, and i'm the chief quality officer for zuckerberg san francisco general hospital, and i was asked to come to laguna honda for investigation and improvement in their quality program. it is important to note that upon discovery of patient abuse in february of this year, it became evident there was assistance needed at laguna honda, additional resources specifically in quality patient safety and regulatory compliance. to that end, the health network deployed staff from areas like myself, and other team members to go to laguna honda and assist with the investigation. as was previously shared with the health commission back in september, the california department of public