tseng and mr. poon. what type of language assistance oral or in writing does the department provide or city provide as they interact with the public and what can upon the both sides expect from the department? as you do your work >> i can speak on the part of the enforcement process. we do have translatoror. available. for mr. poon. or the applicant. we have cantonese speaking planners on staff that can help out. especially with technical aspects of the process. they have to make that request. >> why don't weep move on with dbi and public comment and rebuttal and see where this story will take us. >> sounds like a plan. we will hear from dbi. >> good evening. matthew green representing dbi i have occurrence with the permit. upons dbi received come plain in october of 21 about the structure and also illegal unit. the complaints was reassigned 3 different inspectors over time. we sent letters to the property owner asking for access to the property. i don't see record of gaining access. when the permit befo