u.h.c. city plan, delta dental of california p.p.o. dental plan for active employee participants and the blue shield of california health plan. in particular, you will see overall a reduction in the projected ibnr reserve of about $1.6 million. and most of that being attributable to the change in the u.h.c. city plan. all of these reserves are fully funded, and particular with the u.h.c. city plan, a key driver of the reduction, as of june 30, 2016, the reserves were required with the change over to full funding on january 1, 2017, we look at the june 30, 2017, figures, you no longer need to hold reserves on the fully funded program. so, therefore that is a key reason for the substantial reduction on the u.h.c. city plan. and we will reset these reserves again as of june 30, 2018, after the close of the current fiscal year. >> are there questions by members of the board recording the ibnr reserve? so, why do we have to do this? >> it's required that you carry the liability to protect the ability to pay the claims that are incurred as o

that means u.h.c. referred over members to best doctors and out of all the members they referred, we had actually seen through cases through closed status from 19 members. 19 unique users. >> it says referred to benefit partner seven, what does that mean? >> that means from best doctors we sent out seven members back to u.h.c. and it's not the same members that were referred in. it was members that obviously didn't know that u.h.c. had a particular program or could help support them or clarify their questions about their claim or their physician or in-network status. >> looks like it should be 12. seven from 19, 12. >> unique users. 19 people that completed cases with best doctors, and then best doctors sent seven different members to u.h.c. because they needed additional support from u.h.c. >> so this is best doctors referring to the health plan. >> yes. >> all right. that's what the second column is. so the first one is in to best doctors from the benefit partners. >> don't really know what happens t