we're alsojoined by courteney sheppard who is customer experience manager at ucas. to answer our questions. we begin straightaway with a question from rachel, and i will start with you, sir steve, if classes are to be virtual as the government going to subsidise this by letting universities reduce fees? the answer is no, the government is not going to do that. the minister has said that as long as we can guarantee the standard, the quality of the education experience, that it is roughly the same, not identical but roughly the same, not identical but roughly the same as in traditional delivery then fees should not be reduced. what you will find, rachel, is that every university in the country is currently working out how to deliver high quality lectures, and they are the real problem online, because you can't put so many people in a lecture theatre, but the rest of activity, laboratories, library work, seminars, tutorials, they will be donein seminars, tutorials, they will be done in person in most universities, soi done in person in most universities, so i don't thi