however, we can't bill for that green block there, and that equals about 851,000 of under produced, unbillable services from the state. so we know that we have a bill challenge here, and we've been working very closely with the human services agency to try to improve the way that we get and keep people on medi-cal. and so one of the things we've been working with, on a design for fjord, we've been working on two projects with them, and they doev into seeing what is the process of someone who is trying to get on medi-cal for the first time, and what happens? why are people falling off? about a quarter of the people fall off of medi-cal within two years, and why is that happening? first of all, identity is critical. i.d. is critical. homeless people don't get things in the mail. it goes to general delivery. the post office, it has like a three or four hour opening where everybody, all of rest of us can go eight hours on aymond through saturday, but homeless people only have this much time, and we know that they are worried about bigger things than getting to the post office for their general del