to 14, and i wanted to put in it conñ for that period of january 1 to march 31, we housed 1,208 unduplicatedindividuals. and when you do the math on that, there was 1,208 individuals and those 14 complaints come to .0115%. and that puts in context and not to diminish those complaints, and i, too, am looking at trends. what trends do we have in the category of staffing? what trends do we have in facilities and how do we fix those very real complaints and how do we fix the trends? but that being said, it's plain to see .0115%. and which to me given the amount of housing and services we provide, really it is a lower number. again, i do feel that the monitoring committee does keep us on our toes. and that we have brought up the standards. again, immaterialed to talk a little bit about -- i wanted to talk a little bit about the walks through and just real quickly, that period. there were 2-30 hand sanitizers that were empty. there was a drinking fountain and this is just at next door that was in the process of being repaired but didn't have a repair date. there was a stall door that was ripped of