during the last fiscal year, wheat served a total of 199 unduplicated clients by funding pet related tangible goods and services and thereby allowing individuals to afford other necessities including healthcare needs. the support help also improved the support capacity and move people off the waitlist. lastly, ioa has a new card -- contract partner for a bilingual registered nurse to provide nursing consultation services as well as to carry a caseload of clients requiring medically intensive care management services. as 90% of the self-help population are of asian and pollute pacific island dissent, this partnership is anticipated to improve clf capacity to outreach and serve individuals representing the diverse population of san francisco. this concludes my report. >> president serina: any questions from the commission? any questions from the public? >> i do have one question. >> president serina: too late. [laughter] >> i actually have a few questions. so talking about residential care facilities, it states that due to the fact that the subsidies are high for low and compliance, th

for business assistance services, the legacy program has provided technical assistance to 49 unduplicated clients. and 233 hours of consulting this fiscal year. since the program launched, the legacy business program has served 88 unique clients and has provided nearly 740 hours of consulting. the office of small business is conducting outreach to city departments, commission, committees and task forces to encourage them to patronize legacy businesses to the greatest extent possible. greatest extent possible. >> there was full-time equivalent employees per applicant and a average payment of just over $8600. total grant payments were slightly over $625,000. for fiscal year, '18-'19 there will be 148 eligible legacy businesses that could apply for the grant. which is due october 1st, a week from today. april through june we paid six grants for landlords of legacy businesses. the average square footage was 2500 square feet. the average grant because about $11,400. major accomplishments from april through june included translating the legacy business program resources handbook into chinese, s

funding is now going to be determined by the specific district's average daily attendance and the unduplicated pupil percentage, and then, the statutory cola for the year, which is set each year at the time of the may revise and then firmed up in -- in july. and then, the cola does change, sometimes does get revised over the year, so we keep tracking that and update our own projections accordingly. any funding that is provided in excess of the cola is all we can anticipate. additionally, in addition to the base grant and the supplemental and concentration grants, there is a possibility that any excess funding after taking care of your lcff funding and -- and the so cola can be made available for additional funding programs as the discretion increases. and we know there will be a new governor, hopefully in january , and unlike governor brown, who really was a big -- a huge proponent of added flexibility, increased flexibility and autonomy and self-governance fore districts. when the lcff was implemented, a whole bunch of 45 categorical programs were rolled into the lcff and provided as part of

moving onto the client complaints, the committee received 219 complaints filed by 133 unduplicated clients during the reporting period. once again on the left, you will see several programs, specifically, compass, hamilton, interfaith winter shelter and larkin that did not receive a single standard of care infraction that year. the program that received the most complaints was next door with 123, and we did take a closer look at the complaints that were submitted about that program, and we will have more information about that in just a few slides. just for -- to touch briefly on the status of the complaints, shelter programs did respond to all of the complaints that were received. 54 received responses that actually satisfied the client, while 24 received responses that did not satisfy the client. the remaining 141 were closed due to either no contact or if the client told us they were neither satisfied nor dissatisfied but simply wished to close the complaint. as far as the types of complaints that the committee received, the standard that came up the most was a standard one, which falls

during the last fiscal year, wheat served a total of 199 unduplicated clients by funding pet related tangible goods and services and thereby allowing individuals to afford other necessities including healthcare needs. the support help also improved the support capacity and move

during the last fiscal year, wheat served a total of 199 unduplicated clients by funding pet related tangible goods and services and thereby allowing individuals to afford other necessities including healthcare needs. the support help also improved the support capacity and move people off the waitlist. lastly, ioa has a new card -- contract partner for a bilingual registered nurse to provide nursing consultation services as well as to carry a caseload of clients requiring medically intensive care management services. as 90% of the self-help population are of asian and pollute pacific island dissent, this partnership is anticipated to improve clf capacity to outreach and serve individuals representing the dse