. >> reporter: in addition to fixing seemingly unfictionable, they're surprisingly saving lives in therocess. seriously. >> my name's lucy. my face looks like i ran into a wall, which i did. >> reporter: lucy was in a motorbike accident 15 years ago while on vacation in italy. her face hit a wall. drastically altering her appearance. >> the only way i can describe it is it looked like a cannonball went into my face. >> reporter: a single mother to an autistic child she was afraid to play with her daughter, worried about what people would say. >> there was tons of missed opportunities throughout the years. the things i didn't want to participate it. because i frankly was sick of being stared at everywhere i went. >> reporter: she decided to change for her daughter so she went to see the "botched" doctors. >> nice to meet you. >> a pleasure. >> reporter: but this routine consultation ended up being far from routine for both lucy and the doctors. >> was there anything at all in regards to any infections of these pieces of cartilage or bone? >> not that i know of. >> okay, so nothing every