carolyn: unique salon & spa. lemonis: the owner, carolyn devito, was badly burned by her ex-partner... carolyn: you expected us to do the work in the salons for nothing! lemonis: ...and is now drowning in debt. carolyn: i juggle every day of my life. lemonis: her salons look tired, and her staff is feuding. susan: my job is to know that you're doing your job right. lacey: i am doing my job right. lemonis: without leadership... so, what do you do here? debbie: um... lemonis: ...some investment... carolyn: i haven't taken a paycheck in like six months. lemonis: ...unique salon & spa will likely go right down the drain. something's got to change, 'cause this model doesn't work. my name is marcus lemonis, and i fix failing businesses. if you don't like money, don't follow my process. i make the tough decisions. we're closing the store. we're done. i'm not talking about it anymore. i back them up, spending my own money. it's not always pretty... man: perfect flavor. lemonis: ...but this is business. you got to trust th