airways, united airline delta, and northwest all reorganized undechter eleven withinhe last few years. morningstar airline analyst basili alus doubts another round of reorganizions would help. he wants to see ther mergers or aiquidation. >> athe end of the day there e just too many carriers chasing too few passgers and the indury has to shrink. >> repter: there's some speculation that uncle sam cld throw the airles a lifeline. but most analysts doubt the s government or taayers would stomacanother bailout, especially to an indusy most experts samust get smaller. diane stabrook "nightly business report" chicago. >> paul: tomorro a closer look at how those airlines e faring when connental, jet blue and united airlines report quaerly results. >> suzanne: online bror td ameritrade will buy back aost half a billion dollars in auction rate securies owned by custers. it's part of a dl with new york's attorney general to sele charges ameritrade misled those customers. the auction rate securies marketroze last year but some brers still sold them as liquid investments. new york's attorney geral

. >> a canadian musician decided to get even, after united airlines damaged his guitar. me creativity. but he finally got the airline's attention. >> reporter: this is the story of a guitar, a guy, and a wicked grudge. >> i'm shocked at the response of how quickly things have exploded. >> reporter: dave carol is with a band out of halifax called sons of maxwell. last year, while heading to the u.s. on united airlines, he claims baggage handlers in chicago toss around his custom-made guitar. >> there was a woman sitting behind the bend. she said, oh, my god. they're throwing guitars outside. >> reporter: the guitar was broken in several spots and cost $1,500 to fix. and for months, carol fought with the airline, seeking composition. carol told the representative, he would write three songs and share them with the world. he shot this video with some friends and posted it on youtube, calling it, "united breaks guitars." ♪ employees showed indifference toward me ♪ >> reporter: the song, getting plenty of media play in the u.s. and an embarrassed united airlines have taken not

airways, united airlines, lta, and northwest all reorganized under chapteeleven within theast few years. moingstar airline analyst basili alukos ubts another round of reorganations would help he wants to see eith mergers or a liqdation. >> at thend of the day there are st too many carriers chasing too few passenge and the industryas to shrink. >> reporte there's some spulation that uncle sam could throw the airlines lifeline. bumost analysts doubt the u.s government or taxpays would stomach anher bailout, especially to an industry st experts say mu get smaller. diane eastrook "nightly buness report" chicago. >> paul: tomorrow, aloser look at how those airlines are ring when contineal, jet blue and ited airlines report quarter results. >> suzanne: online bker td ameritrade will buy backlmost half a billion dollars i auction rate secities owned by cuomers. it's part of aeal with new york's attorney general to ttle charges ameritrade misl those customers. the auction rate secities mark froze last year but some okers still sold them as liquid investments. new york's attorney neral is nothre

we have not had a response yet from united airlines.tails on that and everything else online act bbc.com. >> funding was made possible by -- >> union bank has put its financial strength to work for a wide range of companies, from small businesses to major corporations, what can we do for you? >> bbc world

phelps said hey, i'm sorry a musician scoring the first hit of his career by lashing out at united airlinesh a music video on youtube. here it is, dave carroll a guitarist for canadian band called sons of maxwell. flying united claiming baggage handlers broke a guitar of his worth thousands of dollars. when he complained, the airline refused to take responsibility. ♪ united ♪ united ♪ you broke my taylor guitar ♪ ♪ united ♪ united ♪ some big help you are rick: the video has been viewed more than a half a million times already. carroll spoke to fox earlier today on the phone about the revenge he has taken on united airlines. listen. >> this is a type of publicity i'm sure they weren't happy to receive. i know i'm getting so many emails in my inbox and i read the comments that i think they are bearing the brunt of not only what they did but what all their lines have done to people around the world forever. rick: here you come. you knew it was. it's catching wind of the video united has changed its tune. the airline says: rick: all right. updating some of our top stories tonight. police in ill

that's what one musician did after he said united airlines damaged his guitar. nited. let's bring in abby. let's explain what happened. >> if you've been frustrated with an airline, you need to see the video. this is canadian musician dave carol who says that last year on a flight he watched in horror as baggage handlers smashed his beloved taylor guitar as you can hear him singing about abe then spent a year trying and failing to get compensation from united airlines. so he took his gripe to youtube. ♪ ♪ united you broke my taylor guitar ♪ ♪ united some big help you are ♪ ♪ you broke it you should fix it ♪ ♪ i should have flown with someone else or gone by car ♪ ♪ because united breaks guitars ♪ now, carol's become somewhat of a poster child for frustrated passengers everywhere. just got posted on monday. now at about 150,000 views on youtube. >> be a lot more after this show, i'm sure, as well. is united responding? >> amazingly after 50,000 views, last night, they called him. a united airlines spokeswoman says they're in conversations to, quote, make what happ

accomodating needs of companies trying to preserve value in comparison past bankrupcties like united airlines took more than 3 years. northwest airlines about 2 years.. the big difference? there was no government involvement. many experts agree today's auto bankruptcies are in a league of their own and will not likely set a new standard for future cases. abol jalilvand is the dean of loyola university's business school. is it a trend?.. i don't think so.. may see few more like that.. until we get back to normal times.. then revert back to older more prolonged process for reorganization in the midst of a faltering economy and millions of job losses some say the quick bankruptcy proceedings for gm and chrysler.... provide much needed benefits.. first and foremost, it gives comfort and confidence to suppliers, and customers.. employees.. that it will be a business that does continue to operate as a going concern. other benefits of a speedy restructuring include much lower costs... and more efficiency... but while a quick process may help avoid further economic hurt in the short term - dan dooley

when you went to united airlines about reparations for the repair work, what did they say?o give you money or anything along those lines to make up for your troubles? >> i haven't spoken to united yet. i understand they're interested in compensating me in some way, but i asked for -- ultimately in the end in november, i said, how about giving me $1,200 in flight vouchers to compensate me for the money to fix the guitar? i was told that was going to be the last word on it and really it wasn't their responsibility. they were sorry for what had happened, but nothing was going to happen with that. at that point, i decided to become active, and as i call it, my michael moore moment where i asked myself, what would a singer/songwriter do if he were michael moore? the swranswer is to write songs about it. i put it all behind me. i really have no hard feelings at united, but i just wanted to have a fun experience with this. >> now, united, surprisingly, loves the video. did you think if you didn't make the video, they probably never would have returned a phone call? >> i'm sure the

you broke my taylor guitar ♪ ♪ >> reporter: that is musician dave carroll airing his gripe with united airlines video has gone viral. he claims united baggage handlers damaged his $3,500 guitar and don't do anything to replace it. lindsey mastis asks travelers here to share their luggage stories ♪ [ music ] >> the song travelers can relate to. & you broke it you should fix it ♪ [ music ] >> he has gotten a million hit hits on youtube in less than four days and it is easy to guess why it is so popular. >> it is frustrating. we have had lost luggage and damaged luggage. >> reporter: when people drop off their luggage it looks fine but by the time it comes out on the conveyer belt it looks like it has been put through a shredder. >> the case was ripped. >> reporter: others have had things stolen. >> somewhere there's an airline employee with some very nice waterford champagne flutes, that are now 20 years old. >> reporter: and many travelers have had to come up with creative ways to wear the same clothes and the same underwear for days at a time. >> you know, wash them in the sink, use regular soa

the united airlines group now using youtube as a trading aid after dave carroll had his guitar smashed, it was a $1,200 instrument. initially there was a refusal to compensate with that. dave carroll turned it into a song and put it on youtube. boy, it was his first hit in 16 years of performing. but a message about the power of youtube, i think, out there for companies. let me accepted it back to you from london. >> all right. never too late. thanks so much, geoff. >>> we'll have the latest in lance armstrong's bid to win an eighth tour de france title. plus, it's east beats west as the new york mets overcome a ninth inning homer against l.a. dodgers. your early morning sports headlines are straight ahead. >>> and while the west is a big winner in weather today, we'll talk about more what extends the southeast. you're watching "early today." >>> good morning, everyone. i'm barbara harrison. >> and i'm joe krebs. straight ahead on "news 4 today," marion barry uses another of his nine lives. he will not face stalking charges, but now his accuser is speaking out. we'll hear her side of t

. ♪ united jon: airlines gave us the statement. -- jon: united airlines gave us this statement.s us with a unique opportunity we would like to use for training purposes to ensure all customers receive better service for moss. heather: way to go, dave. jon: he joins us now by phone. dave, what has united done for you? i know you have a conversation with them yesterday. >> i did not speak to him myself, but somebody took the call. they said that they were sorry and they wanted to know what i was interested in in terms of compensation to in most of the conversation was about how they will use this as a learning tool, and that this could change the culture of their service in terms of baggage claim and the united. jon: your youtube posting have received almost half a million hits. does it take that kind of thing for united to pay attention? >> this was the type of publicity i'm sure they're not happy to receive. i have gotten so many e-mails. i think they are bearing the brunt of not only what they did, but what all airlines have done around the world. jon: a $3,500 guitar, what hap

one man said united airlines snatched his guitar, and then the airlines refused to pay for the damage his guitar. >> ♪ unitas', you broke my favorite guitar -- united united, some big help you are you are liable just admit it i should have gone by car because united breaks guitars ♪ greta:

a singer says united airlines waited too long to pay him for damage to a treasured guitar. the airline change its mind about the claim. [ music ] >> welcome to comcast local edition, i'm donna richardson, and my guest this hour is christine bergmark who is the executive director of the southern maryland agricultural development commission. welcome, christine, it's good to have you here. >> thank you for having me. >> that's a big mouthful, and i know that you're working on an extremely exciting program, bi-local challenge. >> it is an initial that we launched two years ago, and essentially what it is is the last full week of july we ask everyone across the state of maryland and beyond to take a pledge, and the pledge is eat something or drink from a farm every day during that week. >> oh. so where do we get the information about where to find the farms or how do we sign up for this pledge? >> well, there's a website. it's www.by-local-challenge.com that website will give you all sorts of information why to buy local and where to buy local and it connects you to other statew

that's what happened to dave carroll of nova scotia when he flew on a united airlines flight last spring. he spent months trying to get the airline to pay for the repairs but they refused. what does he do, he wrote a song and took the fight to youtube. >> united you broke my taylor guitar ♪ ♪ united united united ♪ some big help you are ♪ you broke it you should fix it ♪ ♪ just admit it ♪ i should have flown with someone else or gone by car ♪ ♪ because united breaks guitars ♪ ♪ >> well, david carroll's united breaks guitars is now the most popular video on youtube. he posted it on monday and has already been viewed a half million times and even received a response from, you guessed it, united. a spokeswoman for the airline told them this has struck a chord with us and we have contacted him directly to make it right but he says the damage has been done and he has paid for the repairs. his message to united now, no hard feelings. >> but they could give him the money. >> i'm sure they wouldn't mind it. >> i'm sure he wouldn't. >>> a struggling nationals rookie tries to turn things around. >

the airline refused to pick up the repair bill to fix his guitar so he posted his story online in the form of a music video and apparently struck a chord with uniteds the airline would love to resolve the situation and says they may use carroll's video to train its customer service employees. >> i will bet they do want to resolve the situation. >> thanks very much. an update on the weather. steve villanueva joins from us outside where it looks like it is still lovely. >> yes. it is a bit cloudy but keeping nice things comfortable out here. clouds coming in ahead of the storm that will sweep through by tomorrow night. let's go to the maps d talk about what's going on out there. we have a couple of events for the weekend. for tomorrow, especially tomorrow morning, we have the potomac whitewater festival that's at great falls park and kicks off at 8:00 a.m. morning temperatures in the upper 60s, under partly cloudy skies. we also have a polo match, twilight polo matches out at great meadows. that's tomorrow, starting at 6:30 p.m. with a chance of thunderstorms late in the day. so here is what's happening. big picture. looks like this. very warm. cent

gretchen: maybe you will be writing a theme song for united airlines soon.ood job on the video. dave: it is great. check it out on youtube. you don't want to miss that. gretchen: i can't believe he doesn't even want compensation? it cost him 1500 bucks to fix that guitar. brian: they are going to write him a check don't be surprised. one czar, two czars, three czars. the obama administration has 33. who are they? what makes them qualified to be in charge? our next guest says not too much. gretchen: next hour, a dom minnow kidney transplant very first of its kind. one donor gives to a recipient another one gives to someone else so on and so on eight times over it was successful. we talk to one of the donors and one of the recipients. ♪ she drives me crazy ♪ roasted chicken recipe? - savory rice and lamb stew. - [ barks ] you're right. tonight is a beef stew kind of night. [ announcer ] beneful prepared meals. another healthful, flavorful beneful. featuring our all-new real sliders. give your taste buds a little tlc. with our real french dip or crispy southern

united currently absorbs. it would work out to be $17.50 on a $500 ticket. they say the costs will likely be passed on to customers and other airlines could follow suit, as well. they could avoid the costs by booking the flights on united website. >>> a group of two-door cars are proving to be good safety and value for customers. they say the ford focus and volvo c-30 received top scores in front end, side an rear crash tests. two door versions of the cobalt and civic are receiving top scores in front end tests as well as side tests. and the scion ct received acceptable in the front end and side test and the second lowest rating in ear tests. >>> this morning starbucks is giving away a eepa tst o st who buys er geve . ve beverage. arrive before 10:30 a.m. or you e ofart ar luck and know if they run out of pastries no rain checks. early bird gets the worm. >> stampede. >> let's go. after the show. >> give me a few minutes. >>> the wakeup call for the space shuttle "endeavor." & life is a highway i want to ride it all night long ♪ ♪ >> nasa gave the wakeup call to "endeavor" in the last 30 minutes. today the crew t ben to install equi

airline refused to pick up the repair bill to fix the guitar. what does do? posted the story online and a song whi has apparently struck quite the chord with united, as you may e. a spokesperson said the airline would like to resolve the situation and they say that they actually may use carroll's video to train its customer service employees. >> well -- a florida couple just welcomed their third set of twins. by now kathleen and nick have gotten it down to a science. they actually used some science, fertility drugs, for each pregnancy. they say the chances of giving birth to three sets of twins is still very rare. all the twins are fraternal. nick said having twins is great because each twin always has buddy to play with. that may change with this set because important first time they have a girl and she will be outnumbered 5-1. she says now that she has the girl she's done. >> i would hope so. >> yeah. >> man. >> sounds like a tlc -- >> show waiting to happen. that's it for us now. "nightly news" up next. >> have a good.

the latest is from united airlines. they have slashed the number of miles by 20%. on many flights from august 18th to november 18th. for example, a round trip domestic seat in coach normally costs 25,000 miles. it now requires 20,000. travelers have until friday to book in order to lock in the discount and i will have a list of the top ten frequent flier mile bonuses available on this moment at my blog financialista and wusa9.com. >>> a washington county official says alegion air will suspend service from august 14th to august 3 0th. the decision based on the normal drop off. if you are looking for a great deal fon a hotel. vancouver tops the list with hotel prices down 33% compared to last year. new york city is second with prices down 22%. other ep discounts tampa down %. want to go to hawaii, down 21%. and las vegas is down 20%. >> thank you, jessica. >>> if you are taking a road trip out of town or to work, here's a look at where gas prices are this morning. in the numbers out from aaa's fuel gauge report shows the prices are $2.43 a gallon for regular grade. t

. >> reporter: the you tube video became such a massive internet hit that it has embarrassed united airlines they have offered money for the broken guitar. carroll has declined the money, suggesting instead that they donate it to charity. >>> there's afternoon action in baseball. and highlights from chicago. i'll show you a perfect game. >>> and oriole relief pitcher george sherrill hears the rumors he could be traded. i'll speak with him when eyewitness news continues. >>> there is baseball. outside of baltimore. we hear the orioles talk about the importance of pitching. we see it at its best here in chicago. we say nobody is perfect. but we say it is possible for a pitcher. still, a perfect game has been thrown 18 times in major league history. history made in chicago today. with some drama. white sox lefty mark buehrle. every batter retires going into the 9th inning. deep drive. left center. duane to the fence. leaps up and robs the home run. another look. preserves the perfect game and check out the reactions from the pitcher mark buehrle. thank you very much. the chicago crowd anticipat

. >>> united airlines is offering passengers a break. the airline will become the first major u.s.arrier to roll back frequent flier service charges. it will drop fees ranging from $75 to $100 per ticket for passengers to cash in tir miles. analysts say the move will cut into a rich source of airline revenue and retain some its best cusinlorsg ok fo oweweinreoklo g for a job or you have one to post in these tough times, fox 5 is here to help you ou toyou have to do is go myfoxdc.com. click on the nemotab and look for the objop sh we are kicking off a brand new job search next week but employers can start submitting openings right notice. >> let's hope our jobs aren't on there. >> we'll be checking. >> if they are, just ignore them. >> posit on facebook. let us know. >>> a lot of sweating in the shade today. >> it is so steamy. i checked the dew point before we came up which is 72 which is kind of meaningless. if it's over 70 it's oppress ef. ifauauul-- oppressive. beautiful weaer photo. load. this is one we saw brewing wov fox 5 yesterday. we thank fred shah for that great photo. i

and united airline and the regional affiliates down 7 1/2%. the numbers could add up to big financial losses for the second quarter. >>> if you are planning a trip by anrepltie he 'sps to get th best seat available. look at the plane type. a 767 can be 86% full before anyone gets in the mid seat. ask for an aisle seat in the back. airlines start at the front and move backyards. and book them on seat guru.com and call the airline directly. when you get to the gate talk to the agent scene see if something better isn't available. we all hate the middle seat, don't we. >> absolutely. i'm usually in the middle seat. >>> it is still unclear what will happen with michael jackson's body. people are remembering and talking about the tribute put on yesterday in los angeles. & we are the children ♪ ♪ we are the ones to make a brighter day ♪ ♪ >> reporter: that's "we are the world "performed by dozens of people at the end of the service. 20,000 people packed the staples center for the memorial. the biggest surprise, a statement by jackson's daughter paris

airlines.. us airways.. united american.. tough time.. for them.. not saying can't raise cash.. but cushion runs out some time next year because so many airlines are struggling experts say we are likely to see even more merger attempts and they are sure to still raise anti-trust concerns about how any merger will impact consumers. higher costs to fly higher prices.. less quality service.. less competition.. that means less development of industry. but for now - airlines are just focused on surviving and with oil prices still too expensive for airlines, experts say they will have to raise ticket prices or risk going out of business with air fares at these levels. i think there's no doubt - prices have to come up... prices as fuel at 40 - there are high fares.. but lot of bargains.. can't last as airlines keep pulling seats.. even southwest hurting.. going to see upward pressure. coming up on monday's show, we'll talk with an airline industry insider about what airlines need to do to stop the boom and bust business cycle. a senate committee investigating the market meltdown reporte

enough profitso owning united parcelr united technologies, but not enough to own united airlines. th may not be a recipe f dow 10,000, but it sure isn't donner partycookbook for dow 6300 either. where do i see stocks going? i think we're home o the nge. low end -- highdow 7000 high end, high 8000. no ler because even with the job growth we have taken the catastrophe of the great depressi two off the table thanks to fed chairn ben bernanke and his heroic efforts to pump money into the syem. no higher than upper 8000 because, unless we get a second stulus, which we absoluly ed, then neither the market nor the economyill be able to catch fire. e fed will smolder along hap continue with the gigantic reliance on thestrength of the catalist eroding, desent cracking down mmunists in china. they are ti-first amendment, to say nothing of the four, the fifth, t six t, or the eighsomething i totally identify with although i'm not sure many of you agree with me. given the situation, i think it's ey to be blish on the way down for defens and high yielders like a ce or a lilly, not to menon the

. >> reporter: and how an airline will change its tune if you simply make your complaint in the key of d. ♪ when united, this is the biggest hit i've ever had. >> reporter: dave carole is with a band called sons of maxwell. last year when heading to the u.s. on american airline, he claims baggage handlers in chicago tossed around his custom-made guitar. >> there was a woman sitting behind the band. she said oh, my god they're throwing guitars outside. >> reporter: it was broken in several spots and cost 1,400 to fix. so fed up, carole pulled a customer service representative he would write and produce three songs about his experience and share them with the world. ♪ you broke my taylor guitar >> reporter: he shot this video with some friends and posted it on youtube calling it "united breaks guitars." >> ♪ i alerted three employees who showed complete indifference ♪ >>eporter: the song getting plenty of media play in the u.s. and an embarrassed united airlines has taken note, now saying it will use the video for customer service training. >> and they express regret and said that they would like to do s

united airlines will be cutting 9,000 staff for the rest of 2009, but jet blu a strong one on the day. >> it's interesting how much oil traders are talk baernings these days as well. they're watching the earnings because they're following the stock market and the fact that we have the rally today in stocks, part of the reason why, we're looking at oil prices that closed today above $67 a barrel. it is the highest price we've seen since the beginning of july. coming back to those early july figures and up about $12 just since last monday. we're also looking at gasoline as a very important factor leading oil higher today. the gasoline rally really has a lot to do with the fact the refinery runs have come down sharply over the last few weeks. down 2% in the past week. and that perhaps leading to tighter supplies over the long run. and that is listing not only gasoline and the gasoline cracks in particular but also heating oil and heating oil cracks as well. in terms of retail gasoline prices they've been falling for the past month. they've now turned around a little bit and up about a pe

they're on an united airlines flight. dave is a guitarist. he puts his guitar on there. goes to the airline. they say they're not replacing it. yoknow what he does? he does a youtube video and song, about the experience. take a look and listen. ♪ united, united you broke my taylor guitar ♪ ♪ united, united some big help you are ♪ ♪ you broke it you should fix it ♪ ♪ you're liable just admit it ♪ ♪ i should have flown with someone else ♪ ♪ or gone by car 'cause united breaks guitars ♪ >> it's the sombrero that gets you. he's for the disgruntled person. >> united responded to that. >> they've got their statement. >> on twitter, no less opinion. >> did they? >> yeah. it was on twitter. >> this has struck a chord with us. and we've contacted him directly to make it right. get it? there's a play on it. chord. >> they say they want to use his song as a training video for his customer sales people. >> have you been wronged like this? anybody break any of your stuff? >> i can remember onetime. at the carousel, my bag comes out. and it's like a chunk had been taken out. and my un

when it was my take on. >> dave: here's a statement from united airlines. >> dave: he had 1 million whenk ago it was 100,000. the one it's really changed the face of that. >> clayton: up its power and answer people who usually didn't have power. united is learning a lesson about customer service from people like southwest. remember the whole short skirt gas co. that happened a few they went back and said we made a huge mistake and had fun with it and maybe united is taking a page from the southwest book. >> dave: let's get to rick rager. he has a special assignment this morning helping out wounded warriors. what's going on, right? >> rick: you said i have the best assignment. i do. in a half-hour these guys will ski. they are getting into the skis which have been adapted specifically for their needs with different amputations. this guy is joe who is actually british who has come over for this event today, getting into the single ski. i'd ask you joe, is it the first time skiing spirit have done it a couple times before cementing the he will be on national tv. we'll see that in a half-hou

. >>> united airlines is waving last-minute booking fees for the frequent flyer program removing a majorblem for business travelers especially small companies that have to take the last-minute trips. it's nice to hear about airnes giving us a break, right? back to you. >> it's a great change. thank you very much. >> thank you. >> have a great day. >>> we're finding jobs. the d.c. department of human resources is looking for a program manager. the manager will work with department heads in human resources. the salary range is 98,000 to $137,000. if you're interested in learning more, search jobs for you for more information. >>> 6:51 is our time now. time for traffic and weather on the 1s. >> hazy sunshine for you first thing on a tuesday morning. temperatures around 70 degrees. there's a look up from our city camera for a mostly cloudy sky. we'll get sunshine in late morning and early afternoon hours. a slight chance of a shower today. much better rain chances return for tomorrow. 72 in washington. our dew point is at 68 degrees. so far this summer we've only had eight days, 90 degrees o

more than 50% of all of the scheduled airline passenger flights in the united states are on regional airlines. and most notably, 3 out of every 4 commercial airports in this country are served exclusively by regional airlines. our airlines, as you've indicated, largely operate in seamless partnership with the major airlines. regional airlines provide the crew in the aircraft while they set the schedules, the fares and the customer service policies. regional airlines and our major airline partners operate as a single integrated system. one ticket, one trip, one safety standard. all passenger airlines are subject to the exact same faa safety standards and requirements. it's been this way for more than a decade. our goal is to prevent accidents and that's why we are earnestly and eagerly supporting the faa's call to action and why the regional airline association has embarked on our own strategic safety initiative to underscore our safety culture and to help prevent accidents. this strategic safety initiative has four elements. first, we'll be bringing together our safety professionals t

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after trying for more than a year to get united airlines to pay for a guitar damaged by baggage handlersician dave carol took his case to the internet. his united breaks guitar has gotten over a million hits on youtube. the airlines took notice after that, and they've asked to use the video internally as a training videindividua tool. >> it kind of rubbed me the wrong way that you had to get public attention to get a reaction. >> he was saying he's no longer mad about it, but he's glad everything has been resolved now. >> hopefully he gets his new guitar. >> what happens in vegas stays in vegas, but what you learn in one school there, it can last a lifetime. it's for anyone who wants to learn how to do tattoos. anyone can sign up! >>> alaska governor sarah palin's announcement last week that she's leaving office is still sending shock waves around the country. david letterman points out that even the sports world is feeling the effects of her decision. >> people are very upset. she announces she's not going to complete the term, she's not going to run for reelection, she's stepping down

. >> at least flying united because the airline is not going to accept any more of the travel agenciesdit card processing fees. in other words, united says to the travel agencies, you have to pay your own processing fees. so that's usually about 2% or 3% of the cost of the ticket, now travel agents will have to fork it over and that could end up being passed on to -- >> of course it will. it's going to go out to customers. >> tom parsons, ceo of bestfares.com. you're essentially a travel agent, aren't you? >> sure. i mean we sell millions of dollars' worth of tickets but you know, here's the problem with travel agent ad and i've got some answers for them right now. about probably ten years ago i had about 500, probably about 500,000 to $1 million in credits with twa, when they filed bankruptcy. luckily, american took over, but the consumer could have been stuck with a lot of debt, a lot of bad credit. if you can't use a credit card without those processing fees, there's different ways to get around that. if you're a travel agent and you're one of those 20 or 25 people who got those let

american airlines, delta, united, continental and u.s. airehs with are expected to report losses.he carriers don't improve their market yanltd, we may be seeing bankruptcy business the end of the year. moving on to the markets now. stock index futures looking at a lower open on wall street. we did have a mixed close on friday. u.s. stocks dropping on a report on consumer confidence. and that is business news this morning at the new york stock exchange. i'm michelle steele, bloomberg news reporting for wbal-tv 11 news. back over to you. >> thank you. we'll see you back here at 6:15. >> 5:21. 62 degrees. coming up, another look at your morning commute with traffic and weather together. >> also, it's becoming the never launching shuttle what held up this weekend's scheduled mission. >> and e-mail your answer to the "watercooler question of the day." would you pay $150 for a ticket to fly your pet on their own specially designed airline? email your response to watercooler@wbaltv.com. being smart. yep. just booked my 10th night on hotels.com, so i get a night free. you. me. getaway. re

. >>> the parent company of united airlines said that it trimmed capacity by 8 percent, a common responsetraffic. in other words, there's fewer flights. then, there's the not so common response. usa today says china's airline and ireland's ryan air both discount airlines, say they will sell -- natasha, listen to this -- standing room tickets if they allow it. don't expect any u.s. airlines to allow the idea any time soon. it's clear that passengers have to be seated, say the faa. flights are already crowded, you think, just imagine the joy of having standing-room commuters at 30,000 feet. >> there's hardly any standing room for the restrooms, right? >> right. come on. >> that is correct. but for airlines, they can pack them in. it can bring in 50% more revenues, so many passengers and reduce the number of flights and workers and they can make more money. the travel will be that much more pleasant. >> for sure. susan lisovicz, thanks so much. >> you're welcome. >>> the woman he was once married to will not be there. we're going to tell you why debbie rowe is skipping the memorial service f

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two airlines united and they chargeing an extra $5 to the already-existing charges. >> for your shopper's market, brend butter in. >>> coming up next at 5, when is a starbucks not a starbucks. the corporate coffee giant dropping the starbucks name from some of the stores. why they're doing it and whether why some people are steamed. >>> and buy a truck, get a gun. how one dealership hopes to blow away the competition with the brand-new promotion. a >> all right, the local starbucks could be sporting a new look and new name. the company announced plans to turn a few of the stores into neighborhood shops. in fact, the first is about to open up in ceiling. a sign outside of the store reads your neighborhood coffee shop is getting a makeover. it will be cald 15th avenue and tea. you won't see a starbucks logo but beer and wine. the owner of the coffee shop understands why starbucks is trying something different. the customers say they can't be tricked. >> from a -- they getting cafes like ours and focussing on high- quality and creative presentations and then, you know, the last two yea

united states. >>> and several major airlines are expected to post losses when they report their earnings this weekrevenue not expected to show much improvement in the second quarter either. as a result airfare wars and room rate promotions normally aimed at vacationers are promoted for corporate travel. what does it mean to you? now might be the time to get out of town. that's the latest in business news. >>> 5:14. from business to health news -- we know that cutting calories can help people look and feel better. this week results of a 20-year study found that extreme calorie cutting can also help you live longer. take a look. >> reporter: the pictures say it all. on the left a hag guard balding monday. on the right a youthful one, both the same age. the difference, the more fit monkey fed a third less for his entire life. the 20-year study found monkeys not on the diet were three times more likely to die of age-related causes. >> if you look at the rates of cancer, diabetes, heart disease, the differences emerge almost immediately with the calorie restriction. >> reporter: to paul and meredith, b

bradley terminal, it's a little bit away from the other airlines and israelis national airline well before the united states, they would be the ones who would ask the question, has anyone given you a package. we don't know exactly what's going on -- >> we're also being told the bag was emitting a ticking sound. we'll keep you up to date. >>> president obama going all out on his effort to pressure congress to pass health care legislation. the president's got a busy schedule. thursday, he'll take a trip to cleveland to talk about the need to reform health care. then a prime time news conference. that on wednesday. it was today at the children's national medicial center that h met with the group of health care providers. >> this isn't about me. this isn't about politics. this is about a health care system that is breaking america's families. breaking america's businesses and breaking america's economy. and we can't afford to politics of delay and defeat when it comes to health care. not this time, not now. >> also today, there's a new poll out from "the washington post" and abc news. in the past three m

>> in a few minutes, airline turbulence and more job cuts than freezes. united trying to dodge bankruptcy. are we on the brink of a big shake-up? is on the case. d#: 1-800-345-250 "i'm rethinking everything... tdd#: 1-800-345-2550 including who i trust to look after my money." tdd#: 1-800-345-2550 tdd#: 1-800-345-2550 "the dust might be settling... tdd#: 1-800-345-2550 that's great, but i'm not." tdd#: 1-800-345-2550 tdd#: 1-800-345-2550 "i guess i'm just done with doing nothing, you know?" tdd#: 1-800-345-2550 tdd#: 1-800-345-2550 "oh, i'm not thinking about moving my money. tdd#: 1-800-345-2550 i am moving it." the pontiac summer closeout is here; hurry to get the pontiac you want before they're gone. the price on the tag is the price you pay. get a 2009 pontiac vibe for $13,708 after all offers. or get 0% apr for 60 months on most 2009 pontiac models! all are backed with the best coverage in america, including a 5 year/100,000 mile powertrain warranty. get some excitement while you still can, during the pontiac summer closeout. visit pontiacdealer.com >>> at

. >>> an airline ruined his guitar and didn't say sorry. now he got a hit on youtube. & unitednited ♪ ♪ you broke my guitar. >> reporter: it is called breaks guitar and the song has gone viral. the musician david carroll says his $3,500 guitar was damaged by baggage handlers and the airline didn't apologize or do anything to replace it. as lindsey mastis says plenty of local travelers can relate to his plight ♪ [ music ] >> the song travelers can relate to. >> you broke it you should fix it ♪ ♪ >> reporter: it has gotten more than a million hits on youtube in less than four days and it is easy to guess why it is so popular. >> it is frustrating. we have had lost luggage and damaged luggage. >> reporter: when people drop off their luggage it looks fine but by the time it comes out on the conveyer belt it looks like it has come through a shredder. >> it was ripped. >> others have had things stolen. >> somewhere there is an airline employee with some very nice waterford champagne flutes that are now 20 years old. >> reporter: and many have had to come up with creative ways to wear

>> the worst food they said is on american airlines, united and usair. ng a male on a plane nowadays. >> everybody's carrying on their food, you know. >> people come on with pizzas. >> they're eating in the aisle as they're going down to get in their seat. >> because they'll tell you before, we don't serve free food. you can purchase, so you eat your knees, that's part of the deal. and you have to pay for the food. it's not a great deal. >> that's right. for the privilege of flying the friendly skies, that's right, hoda. but hoo-hoo. well that's a whole other survey that we're talking about. one of the women in the airlines don't know how to wi-fi, whatever. >> they're telling you. they're just trying to give you rules because people are using the airplane as their personal office space. >> having conference calls, yelling, going into the bathroom to have a private conversation. >> you can't be on the phone. you can just be on the computer. >> and people can now return their voice mails. >> they don't listen to them. what happens is, let's pretend you loo

airlines is flying high in e "star alliancegroup. the transportation deptment today appred the move, which gis continental, united, us air and other carrieimmunity fm anti-trust law. that's critical,ecause the allian shares pricing, schedulingand other information among the rlines in the gro. oppones argued the decision uld stifle competition, and harm consumers withigher fares. >> pl: walgreen's is now 50, for 50. the drug storehain will open itfirst store in alaska this weekend giving it presence in everstate in the union. the storeshere will have unique, special feures to ndle frigid weather, includi heatedidewalks and drive- throughs. the rst store is slated for governor sarah palin's hetown of wasilla, a mmunity walgres says has great growth potential. >> susie: here's aook at what's hapning next week: >> paul: my guest "market nitor" tonight is robert drach, edir of the "drach weekly report" in tallsee, florida. and welcome back to "nigly business repor bob. >> paul: you were ncernedabout s money to the economy. e you still concerned about that? >> no.no -- >> paul: snow? >> it's ginning to trickle in.t. it's a very straightforward

airlin is flying high ithe "star allian" group. the transportation dartment today apoved the move, which ves continental, united, us air and other carrrsimmunityrom anti-trust law. that's critica because the allice shares pricing, scheduli, and other information among thairlines in the gup. opponts argued the decision would stifle competition, an harm consumers wh higher fares. >>aul: walgreen's is now 50, for 50. the drug sto chain will open s first store in alaska this weekend giving ia presence in evy state in the union. the stor there will have unique, special atures to handle frigid weather, inclung heat sidewalks and drive- throughs. thfirst store is slated for governor sarah palin'sometown of wasilla, community walgens says has great growth potential. >> susie: here's look at what's hpening next week: >> paul: my guest arket monitor" tonight is rort drh, editor of the "drach weekly report" in taassee, florida. and welcome back to "nhtly business rept, bob. >> paul: you werconcernedabout s moneinto the economy. are you still concerned about that? >> no.no -- >> paul: snow? >> it'beginning to trickle in.t. it's a very straightforw

many of the major airlines followed suit. united, continental, for example.fares again. >> i remember we had air wars a couple months ago for summer prices. now we've got $30. can't beat that. >>> lance armstrong is trying to go from retirement to an eighth tour de france title. he is so close. just a breath away from the lead. >>> a congresswoman wants to honor michael jackson on capitol hill. at yesterday's memorial, democrat sheila jackson ray said she would get a resolution passed to honor the late singer. but republican congressman king says he's going to do everything he can to stop her. he posted a youtube video calling michael jackson a pervert. >>> seven-time tour de france winner lance armstrong is doing better than expected in this race, so why is he disappointed? he's doing pretty well. >> he had a perfect chance, perfect chance to be in the lead, but he blew it. let me show you what happened. tuesday's stage was a time trial, but watch this, four of the nine riders going off the road. where you going? hello. it's this way. later, armstrong's team