unidentified and bloodied united airlines passenger in chicago sunday night gets yanked out of his seat. dragged down the aisle of the plane by chicago police. here is the story. united overbook this had flight to louisville, kentucky, and asked passengers to surrender their seats for compensation in order to make room for crew members. when nobody volunteered united said it was forced into what it calls an involuntary deboarding situation. involuntary is an understatement. the backlash social media frenzy, leading to the suspension of one chicago police officer. united ceo was forced to release this statement, after first defending the ejection. he writes, quote, this is an upsetting event. all of us here at united, our team is moving with a sense of urgency to work with authorities and conduct our own detailed review of what happened. what upsets a lot of people isn't just the fact that he's bloodied, being dragged through the aisle but this was done to accommodate their crew members. >> it just seems like poor planning. but this is the way these airlines operate they overbook these f

> (pam) united airlines passengers look on in horror .... fellow passenger is dragged from his seat by police. now this video is going viral -- and the backlash against the airline is growing.(pam) tonight united is apologizing -- and a police officer has been placed on leave.(vicki) it all started because an overbooked flight.. that was set to fly from chicago to kentucky. first the airline asked for volunteers to get off the flight... in exchange for money. when that didn't work... the airline went a step further. united passengers were horrified sunday night as they saw three chicago airport police officers board a plane and yank a man from his seat after the flight was overbooked.the man's head hit the arm rest and blood flowed from his mouth as he was pulled down the aisle. witnesses say the flight crew was trying to free up seats for united airlines employees jayse anspach/ united airlines passenger: "one of the attendants came up to the front of the plane, let us know that four personnel needed to be in louisville that night because th

united airlines: "that is not who are family at united is."munoz says the airline is conducting an internal review and will look at how to best let employees use discretion when it comes to compensation for passengersand, what the role of law enforcement on planes should be. oscar munoz/ ceo united airlines: "the use of law enforcement aboard an aircraft has to be looked at very carefully. they're clearly there for a purpose of safety, and we want to make sure they protect us, but for other reasons, i think that's a policy we have to absolutely re-look at."among the backlash being felt by united, officials are also chiming in with ways to prevent situations like this, some even suggesting ending the entire "over booking" process gov. chris christie/ -r- new jersey: "dot, the federal department of transportation, has to stop the overbooking rules and give them latitude and take a breath. passengers are fed up. and they should be." (grant) closer to home...san francisco supervisor jeff sheehy has asked the city attorney to draft an ordinance or policy which would prevent san francisco police officers from removing airline passengers from their seats simply because a flight is overbooked. jeff sheehy/

. >> reporter: this is the same thing that happened 12 days ago on the united airlines flight. passengers quick to grab their phone and shoot video when they see something they think is abusive or unfair. the latest video is from american airlines flight 591, a woman with two small children and a male flight attend ant get into a dispute over the woman's stroller. two other airline employees seem to be skoaling the mother and a man on the plane demands to know the name of the attendant who took her krol stroller. then he steps back on the plane. >> you do that to me pile and' knock you flat. american airlines says we have seen the video and have already started an investigation to obtain the facts. we are deeply sorry for the pain we have caused the passenger and her family and to any other customers affected by the incident. the airline also suspended the attendant while they investigate this. comes less than two weeks after a man was dragged off a nighted airlines flight. that cost millions of dollars as its stock value plunged when the video went viral. american airlines said it upgrad

passengers to make room for crew members who needed to be repositioned to louisville. but when nobody would give up their seat for the $1,000 united said it was offering, the airline started picking passengers to be involuntarily removed. and a very bad week for united began. >> certainly, you know, it's very emotional scene. doesn't have to have that kind of immature reaction when you're asked to leave the plane, you should handle it in a different way. >> reporter: united ceo oscar munoz finally issued a full apology saying, i'm sorry, we will fix this. followed by a tv appearance where he said he felt shame watching the video. and added, the airline will no longer use law enforcement to remove passengers and will review procedures and policies for overbooking and bumping customers. but that came after a social media blow-back on twitter. boycott united started trending. the carrier's become a punch line for jokes about airlines not caring about customers. >> they're going to be the brunt of jokes. it's not just the horror and grief of that moment when they drag that poor man off the plane, it's actually the fact that it's going to become a bit of a joke regarding unite

. >> the fall out continues this noon after united airlines passenger was forceably dragged off a planethe treatment of the passengers prompting outrage, especially on social media, where video is taken by other passengers have now gone viral. united airlines ceo oscar munyos defended his employees saying they followed procedure when they removed a doctor from a packed plane in chicago o'hare international airport. but chicago's aviation department said the security officer who grabbed the passenger has been placed on leave. >>> this story is sparking controversy about the right of airline customers. united airlines says it needed the seats to fly four crew members to lewis ville, kentucky. when united pulled the passenger off the plane, did it make the right call? aviation attorney woke said he red united carriage, all 45 pages, and he believes the airline violated it own contract. >> i want to assure you and united airlines that they had absolutely no right to remove that man from the airplane, absolutely no right to forceably remove him from the airplane. they're in trouble. >> now,

united airlines flight. >> united is refunding the cost of the tickets for every passenger on board. but there is more damage control ahead for the company. >> its ceo spoke exclusively with abc's rebecca jarvis. [ screaming ] >> reporter: the video that had the world buzzing for days. a united airlines passenger caught in a travel nightmare. >> come on. >> come on. >> dr. david dao visibly shaken as he is forcibly yanked out of his seat and dragged down the island off the united jet by law enforcement after refusing to give up his seat. >> oh, my god, look what you did to him? >> reporter: the episode unleashing a pr crisis of epic proportions for united airlines. >> united airlines is in hot water. >> united kicked off several passengers. >> united better fasten its seatbelt. >> reporter: everyone asking how could this have happened? >> it was a system failure. we have not provided our frontline supervisors and managers and individuals with the proper tools, policies, procedures, that allow them to use their common sense. >> united ceo oscar munoz sat down with me for an exclusive

>>> for the first time we are hearing about the extent of the injuries suffered by that united airlines passengered from his seat on sunday. the video has sparked national outrage and a pr crisis for the airline. now dr. david dao's attorneys told us their intention to file a lawsuit. >> reporter: good morning. dr. dao's attorneys say they plan to take legal action against both united airlines as well as the city as we get a very compelling description of dr. dao's injuries. >> oh my god. >> reporter: dr. david dao dragged from that united flight on sunday is now out of the hospital. >> my dad is healing right now. >> reporter: but his daughter says his injuries are severe. >> we were horrified. and shocked. and sickened to learn what had happened to him and to see what had happened to him. >> reporter: his attorneys today said dr. dao suffered a concussion, broken nose, sinus injuries that require reconstructive surgery and lost two teeth in the incident. >> i have to go home. >> reporter: and he says he has no memory of running back on board the plane bloodied and distraught after being dragged

shocking videos of authorities roughing up and possibly injuring a united airlines passenger who didn't want to give up the seat he paid for to a united employee. how on earth is the airline explaining this? >>> good afternoon, everyone. welcome to "the lead." i'm jake tapper. we'll begin with some breaking news. a terrifying day for students and staff at a school in san bernardino when someone fired shots at a cross hat north park elementary school. two people are dead, and two students are in critical condition. cnn's stephanie elam is just arriving in san bernardino for cnn, and she joins me now live. stephanie, what happened? >> reporter: right. what we are learning happened this morning here, jake, is that there was an adult male who entered a class room to visit this classroom and that he then shot a female adult who was in that classroom before turning the gun on himself and killing himself. we also know that two children in the classroom were also injured. they are in critical condition, and what we understand is one was taken by ambulance. one was airlifted, and they do not bel

united airlines fiasco. the new video this morning showing what happened before the incident. plus, a passenger on another overbooked united flight saying he was threatened with handcuffs. >>> and caught on camera, look at this. a truck plows through a storefront, but this was no accident. >>> we do say good morning on this busy wednesday. i'm kendis gibson. >> and i'm linsey davis in for diane macedo. we begin with those high-stakes talks getting under way in moscow this morning. secretary of state rex tillerson holding face-to-face meetings with russian officials amid a growing divide over syria. >>> and following a major fumble by white house press secretary sean spicer, he had to apologize for a comment about hitler and the holocaust. that sparked international criticism and calls for him to be fired. abc's maggie rulli has the latest from washington. >> reporter: the u.s. puts moscow on notice just as secretary of state rex tillerson is set to begin a tense day of meetings with russia's foreign minister. the white house accusing the kremlin of engaging in a full-scale and deliberate cover-

.">( james ) united airlines passengers look on in horror as a fellow passenger is dragged from his seats video is going viral. and the backlash against the airline is growing. united is apologizing for the incident. and a police officer has been placed on leave. it all started on a flight that was overbooked. it was set to fly from chicago to kentucky. first the airline asked for volunteers to get off the flight in exchange for money. when that didn't work, the airline went a step further. kron 4's vicki liviackas has the details. united passengers were horrified sunday night as they saw three chicago airport police officers board a plane and yank a man from his seat after the flight was overbooked.the man's head hit the arm rest and blood flowed from his mouth as he was pulled down the aisle. witnesses say the flight crew was trying to free up seats for united airlines employees jayse anspach/ united airlines passenger: "one of the attendants came up to the front of the plane, let us know that four personnel needed to be in louisville that night because they had to work the next day, s

. >>> coming up after this now infamous viral video of a united airlines passenger being dragged off rom his seat, a rival airline is apparently now ready to pay passengers up to nearly 10 grand to give up their seat. >>> just back from the "star wars" celebration in orlando, we are reading into -- >> is that you with the red lightsaber. >> no, it's not. >> "the last jedi," everybody is talking about it and what does it all mean, dan? what does it we'll find out when we come back. start with a specialist. start where you'll find advanced technology, precision treatment options and truly compassionate care. start here with a team of experts who treat only cancer. every stage. every day. it's not one thing we do. it's the only thing we do. start at cancer treatment centers of america. the evolution of cancer care is here. learn more at cancercenter.com/experts appointments available now. state farm knows that for every one of those moments... what? there's one of these... sam, i gotta go... is this my car? this is ridiculous! this is ridiculous! from car insurance... to car loans. state

david: that of course is the united airlines video that went viral after a passenger was forcibly removedand its ceo for not doing a better job to address the incident and the stock has been taking a tumble since. you are not exactly a neutral observer on united airlines. >> i traveled 200,000 miles a year. just last week united sold right from underneath me a ticket i booked and paid for to jacksonville, florida to houston and i had to rebook on american and got home at 3:30 in the morning. name the airline that would have been most likely to pull off what just happened, 75% of americans would have said united. they have something deeper than a pr problem, they have a bad corporate behavior problem. david: the first letter or two that came in the this is an upsetting event so all of i said united i apologize for having to re-accommodate customers, a lot of people had problems with that. >> you break a guy's those in my two of his teeth and give him a concussion that is country accommodating? should rapidly apologize, and i don't know how you deal with this issue. it was a problem with ai

united airlines passengers recorded police dragging a man offer a plane when he refused to give up his seat for crew members. since then, united has changed its policy for removing seats. the ceo said firing employees was never considered. he also said it's too soon to know if video is hurting ticket sales. >>> a few questions surrounding bill o'reilly's at fox news. this comes as several advertisers have pulled commercials from his show over allegations of sexual harassment by o'reilly. in the past, o'reilly has said the allegations have no merit. fox news has not made official announcement about o'reilly's future. >>> well, it caused a scare at six flags. now, this roller coaster is reopen to riders. still ahead -- what caused the glitch that left riders dangling 100 feet in the air. >>> good morning. and we have a few showers on the radar, but really light rain showers mostly west of the district. but today, we're still going to have a chance before lunchtime. overcast and cooler as we go through the afternoon. and i are back. >>> amazon beefs up >>> right now on "news4 today," temp

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united continental slipped tuesday. the airline's stock had climbed nearly 1 percent monday, not reacting much initially to the internet's response to an ugly video of a passengerpped by more than 3 percent tuesday as outrage over a passenger being dragged off an overbooked flight finally caught up to the stock. the shares were the worst performer in the s&p 500. winner: youtube's new tv service gives it a big chance to reinvent the 30-second commercial . . . youtube says its new streaming service marries the convenience of online video with the star power of broadcast and cable tv. that applies to not just shows, but also the ads. youtube can sell a chunk of ads during programming, which includes live streams across any device of cbs, fox, espn, amc and more. though small compared to the number of streaming ads sold by the channels themselves, they give youtube considerable space to introduce new capabilities to tv commercials. loser: g.m. takes a back seat to tesla as america's most valued carmaker . .. . by almost every measure, general motors has been on a roll. its bellwether pickups and sport utility vehicles have hit the sweet spot in a record-setting am

. >> reporter: hundreds of millions of people have now seen this video, a united airlines passenger forcibly removed from his flight. his name is dr. david dau, and the statement from his attorney said the dau family appreciated the outpouring of support and is focused his medical care. >> to watch a human being get dragged down the aisle and their head banging off arm rests and to think it could not have been handled better, i would assume we aulll agree on it. >> reporter: they called for a united boycott. united o united ceo oscar moonez said, i'm sorry i. we'll fix sthiet passengers said long streaming frustrations with airlines have made the fallout from this kroers worse. >> this just exacerbates how people feel already. this is a cattle call to the customer care business. >> sarah dodd own as communications firm. >> if you mess up, you fess up and you clean up. they did none of those. >> the ceo of united has promised to review a complete review of its airline policies and its local law enforcement by the end of the month. >>> house republicans are exhaling this morning. they pulled o

. >> united airlines passenger forcibly removed from his seat after apparently refusing to give it upcident is now sparking major backlash and raising question as but passenger rights. so what really happened? >> alabama's governor robert bentley resigning in disgrace. bentley stepping down as we hear new details regarding the sex scandal with a former aide that is now taking him out of office. >> and, this frightening moment caught on kwcamera on a carniva a girl out of her harness on a ride. manages to stay on as the ride swings back and forth. as bystanders are watching, helplessly. hear what police say may have saved her life. >> prepare to live on the edge. where are you going? no, don't do that? how do you do that? walking on water in the sky? we're going to figure out how it is possible in "the mix" on this tuesday, april 11th. nice legs by the way. good mani. good pedi. >> announcer: from abc news, this is "world news now." ♪ ♪ >> makes me nervous just watching it. >> it does. i tried to walk on the edge of this glass table some times. but that's just like a verbal edge. it ha

. >> now at noon, lawyers of a family member speaks out on behalf of the united airlines passenger who was dragged off a plane. they say his injuries are worse than previously thought and their demanding justice. i am anne makovec infra- michelle griego. doctor david dao will require reconstruct surgery and the incident will probably result in a lawsuit according to david dao's attorney, who says patent owners deserve to be treated with respect. >> forget the law firm at that requires common decency in the treatment of passengers, but just street us with respect. make us feel like you care. i hope he makes a full and complete recovery. that is the hope. but the fact of the matter is, these elements of damages the airlines need to be aware of. because if they continue to physically abuse us, that's going to be problematic. >> the doctor was released from the hospital last night. he suffered a concussion, a broken nose, and lost some teeth. his daughter told the media that her family is shaken up. >> what happened to my dad should never have happened to any human being regardless of the

united airline's passenger forcibly moved from a overbooked flight is taking legal action against theairline. his daughter spoke outust a short time ago. what she had to say is next here on andrea mitchell reports here on msnbc. how to win at business. step one: ask the presenter to "go back a slide." well played. you just tossed a mind grenade into into your colleagues' dulled senses. look at them, "what did i miss?" he one-upped me once again. step two: choose la quinta. and your la quinta reward points can be redeemed for everyday purchases on the go so you can win at business. learn more at lq.com today. it's time for you and your boys to get out of town. (laughing) left foot. right foot. left foot. stop. twitch your eyes so they think you're crazy. if you walk the walk you talk the talk. it's what you do. if you want to save fifteen percent or more on car insurance you switch to geico. hide the eyes. it's what you do. show 'em real slow. [ [ screams ] ] [ shouting ] brace yourself! this is crazy! [ tires screeching ] whoo! boom baby! rated pg-13. [ screams ] >>> for the first time we're

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a security officer is unpaid leave over this horrifying video. >> a passenger forcibly dragged off of it united airlinesd: united ceo's response parking and more outrage. heather: melissa from w and yw has more details. >> reporter: more information about the situation on the united airlines plane when a passenger was forced out. the viral video shows the passenger whose face is he covered in blood being physically removed from the plane, 69-year-old man was one of four passengers bumped from the flight. when no one volunteered their see. the four passengers were asked to give the best seats, it so they were in danger of missing their connection in louisville but according to the spokeswoman, and if they had not gotten those employees on board. the ceo responded to the fiasco by apologizing to accommodate the customers and working with urgency -- in a letter circulated to employees and leaked to the public, the ceo had a different tone stating this customer defied the aviation security officers, i emphatically stand by all of you, this marking more outrage, a passenger on the flight describing what happ

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plus the outrage over that unit airlines passenger who was thrown off that plane. at first united's ceo defended his employees for how they dealt with the situation. but today he issued an apology -- that was coming. and what really happens to jonestown where more than 900 people died in the worse mass suicide in american history, which gave life to that phrase, drinking the kool-aid. >>> finally let me finish tonight with trump watch. this is "hardball," where the action is. this is the new new york. we are building new airports all across the state. new roads and bridges. new mass transit. new busissriendly environment. new lower taxes. and new university partnerships to grow the businesses of tomorrow today. learn more at esd.ny.gov bp uses flir cameras - a new thermal imagining technology - to inspect difficult-to-reach pipelines, so we can detect leaks before humans can see them. because safety is never being satisfied. and always working to be better. a 401(k) is the most sound way to go. let's talk asset allocation. -sure. you seem knowledgeable, professional

lawmakers in chicago are set to hold a hearing over this week's incident involving a united airlines passengertives from united airlines and the aviation department have been summoned. that's a wrap for us on this thursday. i'm alex witt alongside ayman mohyeldin. "morning joe" starts right now. >> secretary general stall ten berg, it's a pleasure to welcome you to the white house, especially at such an important moment? our great alliance. the nato alliance has been the bullwork of international peace and security. the secretary general and iad a productive discussion about what more nato can do in the fight against terrorism. i complained about that a long time ago and they made a change. i said it was obsolete. no longer is it obsolete. >> president trump with full throated support of nato. one of the shifts in policy we saw yesterday from the president have moved white house personnel issued in a new normalcy or is this just a hope for pivot that won't hold. good morning. it's thursday, april 13th. with us onsets, we have the president on council of foreign relations

united airlines broke any rules. airlines are allowed to bump pansz j passengers. rules could make some cash. they are able to bump a passenger if it arrives more than one hour after the original flight. the amount is based on the price of your ticket and how long you're delayed. the most a passenger can receive is 1350. you shoud know the airlines are required to give you a written statement of those rights. >>> forget trying to make crawls mid-flight. he says he stands with those who value a moment of quiet at 30,000 feet. an effort was launched to get the ban lifted. the fcc originally adapted it in 1991 because of concerns on flight could jam communications. >>> a scare in the sky over parts of southern california is caught on camera. you can see what's believed to be a meteor streaking across the sky. one woman who was even recording herself, flashes are also reported. >>> two people bint by sharks swimming off of south melbourne beach. first a woman was bit on the handme hand. she didn't need treatment. a couple of hours later a ten-year-old bitten on the cal

the lawyer for a united airlines passenger who was beaten and dragged from a flight by airport security guards said thursday his client lost two teeth, suffered a broken nose and concussion, and might need reconstructive surgery. dr. david dao sustained the injuries after the airline ordered him to leave his seat on a kentucky-bound flight last sunday, saying it was overbooked, and then called in chicago department of aviation security officers to forcibly remove the 69-year-old physician when he refused. at a news conference thursday, dr. dao's daughter, christal dao pepper, said the incident has left her family scarred. >> it has been a very difficult time for our entire family, especially my dad. and we are truly grateful for your support. what happened to my dad should have never happened to any human being, regardless of the circumstance. amy: dr. dao's lawyer said his client would probably sue united and the city of chicago over the incident. and canada has taken a major step towards legalizing the recreational use of marijuana. prime minister justin trudeau on thursday unveiled a