united apologized for the shameful way in which he was treated. are you satisfied with what united has done now to make amends? >> they haven't made amends. they disparaged dr. dao, they said he was bli belligerent. >> reporter: the incidents are symptomatic of an industry under strain. we have reports from security officers in chicago. one of them says he was giving it under duress, he feared getting fired if he didn't. another accused dr. dao of violently swinging his arms before officers pulled him out, which witnesses said did not occur. >> tom costello. thank you. >>> there are growing concerns tonight that north korea could attempt a show of force, possibly a new nuclear test within the next several hours. this is a u.s. aircraft carrier, finally set to arrive in the region. and president trump is putting more heat on the united to reign in kim jong-un. kelly cobiella is in south korea with more. >> reporter: president trump turning up the pressure on the u.n., telling the security council at a white house meeting that they're underperformin

to do a better job of serving c >>> back with you, with ceo of united apologizing again for last week'so saying the airline needs to do a better job of serving customers. latest test claim of passenger mistreatment. here is rebecca jarvis. >> reporter: a week after this video forced a national debate over passenger rights. >> look what you did to him. >> reporter: new tales of turbulence. >> said it was not their problem. >> reporter: this utah couple on the way to their wedding, claiming they were kicked off a united flight this weekend for sitting in better seats than they paid for. united says they were removed because they repeatedly tried to move to upgraded seats, without paying extra. >> even though we moved to the right seats, we were taken off the plane. >> reporter: in flight disputes under the microscope as airlines roll out rules. delta authorizing supervisors to offer nearly $10,000 to volunteers giving up their seats for overbooked flights. and at united, they will no longer ask seated passengers to give up seats for crew members. >> we have learned a lot. we will do bette

upgraded the mother to first class and issued an apology saying what we see on this video does not reflect our values or how we care for our customers. united ultimately did apologize to dr. dao who suffered a broken nose, teeth, sinus injuries and a concussion. and today, again, united apologized for the shameful way in which he was treated. are you satisfied with what united has done now to make a pemends? >> they haven't made amends. they disparaged dr. dao, the fact is he wasn't. >> reporter: meanwhile both passenger advocates and unions say it is symptom mystmi industry. we have the security officers in chicago that have been suspended. one says he was giving it under duress because he feared getting fired and another accused dr. dao of violently swinging his arms before officers pulled him out which witnesses say he didn't. >>> there are growing concerns that north korea could attempt to show a force, possibly a new nuclear test within the next several hours. this as a u.s. aircraft carrier is finally set to arrive in the region and president trump is putting more heat on the united nations to rein in kim jong-un. kelly has more. >> r

united airlines apologizes for an incident in which a passenger was forcibly removed from a of a reviewromises of the airline's practices. we begin in moscow where the u.s. secretary of state rex tillerson is holding tense talks with the russian counterpart. the u.s. wants the kremlin to stop supporting syria following a suspected chemical weapons attack. tensions between washington and moscow remain at an all-time high after the u.s.'s recent airstrikes on eight syrian air base in response to that attack -- a syrian air base in response to that attack. thomas is in moscow. do we have any confirmation at this stage on whether president putin will show up to meet tillerson? >> no confirmations for the time being. there have been tentative suggestions from the kremlin's side that a meeting could take place. hearing that there are connections between the department of state and the kremlin to decide on a potential meeting last night. that thisn say is would be a bit of a snub if putin did not meet with tillerson. the previous secretary of state, whenever he came to moscow, he would meet with the

united airlines apologizing for the third time after this video emerged of a passenger being violentlyd off one of their planes. new details on this story next. >>> united airlines cannot seem to wake up from its public relations nightmare. the airline's ceo has apologized yet again. this is now the third iteration of a response from the company. apologizing for a passenger being dragged off the soldout united flight so crew members could make the trip from chicago to louisville. chief executive officer munoz saying i continue to be disturbed by what happened on this flight. i want you to know we take full responsibility and we will work to make it right. now, that is exactly what he should have said yesterday in the morning. the passenger identified as dr. david dao is being treated at a chicago hospital. his attorney says dao appreciates the outpouring of support. lets archipelago get more on this story from cnn's rene marsh. >> reporter: christine and boris, united airlines ceo sent out his third message and oscar munoz finally got his tone right. it took two days, a viral video and

my word again, angst. >> when you saw the three apologizes, how did you feel about the apologizes from united? >> the apology? i thought it was staged. i thought it was, you better get out there and correct what you said originally. i think you ought to make it sound like you mean it. i didn't get that feeling. you are? >> what is it that you want united to do? and [ inaudible ]. in that moment, what was going through your mind? back yourself out of the corner and -- >> i think i've answered that question. i told you what he was feeling as he was being dragged down. what do we hope united does? the right thing. obviously. i think the whole culture has to change. i think, boy, what was the name of the movie, planes, boats, trains, automobiles with steve martin. anybody remember that? he has his encounter with the lady at the counter. it was a rent a car person. it's really funny. and what we want, we don't want that anymore. we want, whether it is a rental car company or a grocery store or a -- it doesn't matter. our doctors, our health care providers. dr. dao, by the way, has four children wh

how did you feel about the three apologies from united? were you -- >> the apology? >> the apologies. >> i thought it was staged. i thought it was, you'd better get out there and correct what you said originally, i think you ought to make it sound like you mean it. i didn't get that feeling. you are? >> alex perez with abc news. besides settling this potential lawsuit, twhas thwhat is it tha want united to do moving forward? and for those of us who don't know your father and just met him through this video, besides being a good father, what kind of person is he? at that moment, what was going through his mind? was he trying to defend himself, back himself out of a corner? walk us through that. >> i think i've answered that question. i told you what he was feeling as he was being dragged down. what do we hope united does? the right thing! obviously. i think the whole culture has to change. i think -- what was the name of that movie? "planes, trains, automobiles" with steve martin? anybody remember that, where he has his encounter with the lady at the counter? it was a

host: here is tweet from united, apology, bart jansen is joining us to talk about including s, passenger rights, 202-748-8000 for those in the eastern and zone.al time 202-748-8001 if you live in mountain and pacific time zone. phone, uestions on the tweet us at c-span wj. wisen lleague, elizabeth talks about the idea of bumping. it is and lain what how it works? guest: yes, airlines routinely tickets than seats on their planes because of plan, ations, changes of trying to fly planes as full as they le and so occasionally have more passengers show up for a flight seats available. last year they actually bumped passengers the least they have bumped them since they started statistics k of the in 1995. nevertheless, they bumped oluntarily, that is the policy you might hear that in the gate, they say, we'd like to offer you night in a hotel room if you are willing to take a voluntary next day, 434,000 people d agreed to those kinds of terms, a later flight. the involuntary bumping, when you are going to get on the flight, the flight is oversold and you don't want to and have to be there as w

he accepts united's apology but that's not enough to let the company off the hook. dr. david dao, the man ripped from his united airlines' seat, and dragged down the aisle still shaken and horrified. >> it has been a very difficult time for our entire family. especially my dad. >> reporter: the kentucky doctor bumped from his flight to make room for united crew members sunday. but dao refused. he and his wife, also a doctor on board, had patients to see the next day. >> what happened to my dad should have never happened to any human being. >> will there be a lawsuit? yeah, probably. >> reporter: dow's attorney -- dao's attorney say the 69-year-old man suffered a concussion and broken nose. >> if you're going to eject a passenger, under no circumstances can it be done with unreasonable force or violence. that's the law. >> reporter: wednesday, united's ceo apologizing to dao. >> it can never -- will never happen again. >> reporter: but a new statement. united again promising a extoilt make this right saying it will take immediate concrete action. dao apparently ready to t

united apologizes after a passenger was forcibly dragged off a plane. >> i'm not going. i am not going. i don't go. howie: why did some in the media insist on trashing the 69-year-old doctor whose face wound up bloody? i'm howard kurtz and this is "mediabuzz." it was a refrain throughout the campaign that donald trump was too soft on russia. but this week they accused him of a head-spinning shift from coziness to competitors. >> is donald trump headed for a nasty confrontation from moscow, the man who helped elect him. >> this is not consistent with what donald trump ran on except i think it was the right thing to do. >> i don't think the administration is sure what it's going to do. sending a message to the whole world that we are not going to be walked over. howie: that's a half dozen issues or more. >> i said it was obsolete. it's no longer obsolete. howie: joining us is erin pike, amy holmes, and marie harf. erin, "huffington post," whiplash. 180. exclamation point. >> what you played there, nato hasn't changed. some countries are slowly in a very small way increasin

on monday united simply apologized for quote "having to reaccomodate these customers" that same day: in an email to employees united's ceo attacked the passenger saying he was disruptive and belligerant. and finally today: the full apology to the customer. earlier we talked to a local p-r manager about the impact this could have on the airline. the question now:was that apology too late? several united regulars we talked to today at s-f-o say they will never fly the airline again. (vicki) another big story tonight: white house press secretary sean spicer is apologizing... for comments he made about adolph hitler, and the leader of syria. the

the april 9-th incident sparked outrage, and united has apologized. there is much more coming up on good morning washington. john gonzalez.. what are you working on? we take some unexpected extra steps to raise healthy chickens with no antibiotics ever. like putting oregano in their water. it has natural antioxidants and we don't have to use antibiotics in their diet. perdue. over 200 products no antibiotics ever. we take some unexpected extra steps to raise healthy chickens with no antibiotics ever. it's part of our 100% veggie diet and helps support their immune system. perdue. over 200 products no antibiotics ever. workers fed up - and threatening not to show up today. we're live right now as the rails open - to see what happens. and from your commute - to your paychecks. a midnight deadline to fund the government - fast approaching. but can lawmakers get it done? good morning washington im autria godrey. and im larry smith. five o'clock on your friday - and metro opening those gates just seconds ago - let's get right to john gonzalez live at the n

charles: united apologized.nly after criticizing the customer himself, ceo of the parent company saying that passenger was belligerent. erica, you run several businesses. you understand public relations. this is disaster of all disaster. no disrespect to the bronx but this is what you get when you bump into someone. what is up with you? >> it was clueless. in many ways it is stupidity. they have systemically crushed the trust of this brand overnight. you know you get some of these ceos that are out of touch. this is a policy that made no shensnoah hanifin sense, this -- no sense, this a $100 million comped ticket. this is brand equity lost. they business wit went to an extreme level. the ceo gives a half bake apology, there is little man compassion. in the message, they hide behind -- he doesn't even get in front of the camera, that is not leadership, they still need someone to lead,ed boar ed -- the board should ses suspend the guy. someone so say they messed up they care about people. charles: you know, munoz

transfer the ceo of united airlines tries again. his latest apologys united stocks continue to be under pressure. lea: and sports come to the new york mets destroyed the philadelphia phillies said quarterback tony romo almost scores a hoop stream. lauren: 5:01 a.m. welcome to "fbn:am," your first look at morning markets and breaking news. lea: good morning to you. this accuses russia of trying to cover this chemical weapons attack last week. white house officials say u.s. intelligence confirm the assad regime uses air and gas on his own people. in an exclusive interview with maria bartiromo, president tram shares his season area. >> we are not going into syria, but when i see people using horrible, horrible chemical weapons, which they agreed not to use under the opponent frustration. >> they said they got rid of them. they meant what i did should have been done by the obama administration a long time before i get it and you would've had a much better -- syria would be better off right now than it has been. lea: the president saying vladimir putin is

united apologized after a wave of negative publicity....but the airline hasnot fired anyone.. (pam) a live look outside tonight at s-f-o.. .. the weather is only expected to get better and better as the week goes on..(steve) our chief meterologist brittney shipp has the sunny forecast ahead. seasonably cool temperatures will persist into wednesday as a weak system passes inland to the north. this will result in a slight chance of light precipitation, mainly from the santa cruz mountains northward into wednesday. a warming and drying trend will then get underway beginning thursday and likely continuing into the upcoming weekend as high pressure builds over the eastern pacific. breezy northerly winds are also possible from thursday into friday, especially in the hills. new ahead at 8 he once handed out roses on the bachelor. now he's in a jail jumpsuit. what the former reality star is accused of doing...(pam) and the push in sacramento to change how puppies are sold in california.<><> ((gary sports tease))"coming up a little bit later in this broadcast... we'll do a little warri

the ceo of united is apologizing to customers who were on board a flight where a passenger was draggedfter plane. this cell phone video shows a passenger being yanked out of his seat, his head was slammed on the armrest and his lip was bleeding as he was dragged off of the jet for refusing to give up his paid seat. >> just no, you're going to leave and then he was hoisted out of his seat. >> oh, my god. >> an aviation security officer involved has been placed on leave. united airlines told passengers the flight was overbooked and four people needed to get off. when nobody got up, united's computer picked four passengers including the 69-year-old man. united's ceo calls the event upsetting and says the airline is that reaching out to that passenger. it is legal for a airline to demand a paying customer to give up their seat. >> a series by bill cosby is on a list of parents and community members most wish to see removed out of library's. the little bill book series made the american library association's annual top 10 list of challenged books. the reason is not the books themselves but

. >> united ceo finally apologizing but it's not over yet. the family of the man dragged off that plan says he's being treated at a chicago hospital. let's get right to our breaking news first though on the trump administration charges of improper surveillance by the obama administration. we're learning more about the claims of house intelligence committee chairman nunes improperly requested the identities of americans appearing in intelligence reports. here is what congressman nunes said previously. >> there's some information in those documents that concern me and the reports that i read that i don't think belong there. it would make me uncomfortable. >> some of it it bothered me enough that i went over to the white house because i think the president needs to see these reports for himself. >> i was concerned about americans identities being either not masked properly or being unmasked in intelligence reports. >> congressman nunes also said he would share what he saw with the other committee members. he has and our correspondent is learning

. >> united ceo finally apologizing but it's not over yet. the family of the man who was dragged off that plane dr. david dowell is being treated at a chicago hospital. to our breaking news first. on the trump administration charges proper surveillance by obama administration. more about the claims devin nunes that members of the obama administration improperly requested the identity of americans appearing in intelligence reports. to refresh your memory here's what congressman nunes said previously. >> there's some information in those documents that concern me, the reports that i read, that i don't think belong there. it would make me uncomfortable. >> "think the president need foz see them himself. i'm certained about identities the being unmasked np intelligence reports. >> nunes said he would share what he saw with other members and he has. and we're learning more. >> well, don tonight both republican and democratic lawmakers are casting doubts on the claim that's devin nunes made that obama officials requested names of individuals redakt

in an initial statement united apologized for the overbooking situation.he ceo said this is an unsettling event for all of us. i apologize for having to accommodate these customers. we will conduct our own review of what happened. we're receiving out to this passenger to talk directly with him to address and resolve this situation. it all comes at one of the busiest travel times. spring break for a lot of folks. a lot of flights are overbooked. delta is playing catch-upfter canceling many flights because a storm last week. for some, those kansas heed flights paid off. this woman earned 11,000. she is a forbes contributor and a travel editor. i want to start with the video we're being shown of the man being dragged down aisle from a united flight. it appears that the airline tried to get volunteers to get off the plane. which any frequent flyer knows they do. why wouldn't they just have offered more and more money until someone voluntarily got off instead of this horrible scene? >> i don't know why. delta offered more and people took it. it was interesting.

empathetic towards the consumers because you should treat the people that support you wellfirst united simply apologizedor having to reaccomodate these customers. then in an email to employees united's ceo attacked the passenger saying he was disruptive and belligerant.sot david perry/ david perry and assoc, inc. 48-54this is the sort of bad pr that is going to cause permanent damage to the united branddavid perry is a pr professional in san franciscosotwhen a person is dragged bloody from a seat they paid for on your plane, at least you say i'm sorry we are going to get to the bottom of this this is not the friendly skiesthat type of apology finally came on tuesday when uniteds ceo issued a statement saying "i deeply apologize to the customer forcibly removed and to all the customers aboard. no one should ever be mistreated this way." "i want you to know that we take full responsibility and we will work to make it right.standup dan kerman/sfo 124-134the question is is that type of apology too late. several united regulars we spoke with say they will never fly the airline again. at sfo, dan kerman kron

. >> united apologize d for the incident and said it's too soon to know if ticket sales were affected by the viral video. the ceo called it a system failure across various areas. after the man was dragged out by police when the plane became overbooked. united announced rule changes last week saying it won't call police to remove passengers from overbooked planes. >>> a new report says the number of flight cancellations is slightly down from last year. the department of transportation says the cancellation rate is 1.5%. that's compared to 1.6% last year. the on time arrival is now at 82.6% compared to just 76% reported in january. >>> a ship could soon be sunk off the coast of new jersey. it was used as a rescue boat in the film. it could be sunk in waters between lewis, delaware, and cape may some time this week. the manmade reef will attract fish to the area. >>> take a look at a pack of cigarettes that is not exact ly what it appears to be. police department in georgia released the video of a stun gun disguised as a pack of cigarettes. you can see the white light. they discovered th

. >> united apologized again. announced the airline will no longer ask law enforcement officers to remove passengers from flights unless it's a matter of safety and security. the airline also says all passengers aboard flight 3411 will get a full refund of their ticket cost. >> the employees held hostage at a prison are expected to speak publicly. they plan to hold a news conference tuesday about their plans to file a federal lawsuit. inmates staged a 20-hour standoff at the correctional facility in february. a lieutenant was killed in the uprising. his widow is expected to attend next week's news conference. >>> bill cosby lost his bid before his case goes to trial. the 79-year-old comedian's lawyers lost their appeal on whether accuser should have been forced to testify at a preliminary hearing last year. the pennsylvania supreme court refused to hear the appeal. he's charged with drugging and molesting him in 2004. >>> people are finding inspiration from vandalism at a jewish cemetery. vandals pushed over more

united apologized again for this incident you have and say it's too soon to know if ticket sales were affected by this viral video. they also call canned it a system failure. >> here's a look at some of the other stories we're following county by county at 4:00. in montgomery county, a man will spend the next 10 to 20 years this prison for kim kilning a man in church. he was sentenced for killing a man. >> in cape may county, officials say the bridge will be closed until friday. this is part of a plan to demolish and replace the bridge with a brand new one. the project will widen the highway near the bridge and improve safety. it's expected to be completed by this summer. >>> in chester county, a new partnership will enable some residents to receive a free gym membership. health partner plans is joining the ymca to offer medicaid recipients e free member shshipf the seven ymca locations. members under the age of 18 will take advantage of this opportunity. in delaware county, using facebook to your business. the county chamber of commerce offered a free workship today to teach small bu

united has apologized. unight had -- united had a different problem. a creature that appeared to be a scorpion fell from an overhead bin and stung a man on a flight going to calgary. a doctor on the ground told them how to handle the situation. medical personnel met the man when the flight ended. his injuries were not life threatening. >> united can't catch a break. we want to help you catch a break. >> jess? >>> watching 309, camera at the state turnpike in ft. washington. no problems or delays now. things look good. you see outbound and southbound look good. 95 looks good, as well. if you're headed southbound moving for center city from wood haven to the vine street expressway, speeds in the mid 60s. a 13-minute drive time. we'll end with mass transit. septa on time again. we had earlier, small delays. now they're not reporting anything. new jersey transit, amtrak, and patco running on time with mno major delays. >>> 5:17. now to talk about the weather and the all-important sunday morning forecast. >> and friday. let's check in with meteorologist bil

united. i apologize for having to reaccommodate these customers." united policy allows airlines to determine passenger priority based on factors like the fare, itinerary, frequent flier status, and check-in time. the best defense from getting booted off a flight is to get to the airport early, although, we must emphasize it's not clear whether the timing had anything to do with this case. >>> despite bad headlines, u.s. airlines have better grades across the board according to the airline quality rating report showing airlines are better to sticking to schedules, losing fewer bags, and customers are complaining last often. if you plan a trip soon, here's the top ranking u.s. carriers, alaska number one, followed by delta, virgin, jetblue, and hawaiian airlines. >>> big anoupgsment from wells fargo. the bank is taking back another $75 million from two former temperature executives for their roles in he fake account fias fiasco. former ceo stumpf returns $28 million in pay. he was too slow in investigating the bank sales tactics and took $47 million fr

this as unite add poll apologies again calling it a system failure. >> days after dr. david dow was dragged off of united flight 3411 details are still sparking out rage. >> it was a very traumatic event for everybody. >> his family is expected to speak publicly for the first time today. they'll be joined by his lawyers that already filed legal papers asking the city and the airline to preserve evidence related to the case. a move that typically proceeds a lawsuit. >> it was a m system failing. >> united is trying to contain the fall out after video of sunday's incident went viral. the company saufriis offering r to all the passengers on the plane and the ceo made another apologize on good morning america. >> shame comes to mind. this can never and will never happen again. >> he said the airline will no longer use law enforcement to remo remove booked, paid, and seated passengers from their spots. she was sitting behind him when he was removed. >> the officer said are you going to go through all of this trouble and end up with a record and end nup jail? he stood his gro

david: the first letter or two that came in the this is an upsetting event so all of i said united i apologizehaving to re-accommodate customers, a lot of people had problems with that. >> you break a guy's those in my two of his teeth and give him a concussion that is country accommodating? should rapidly apologize, and i don't know how you deal with this issue. it was a problem with airport security roughing this guy up and that is where the debate is and overbooking more than 400,000 people annually, that is a lot of people. >> they tried to make amends for the first tweet that came out, he came out with the second statement, i deeply apologize to the customer forcibly removed and all other customers, no one should ever be mistreated this way but i wonder was it too late? >> that should have been minutes one. what they should have announced changes. once you are on an aircraft you stay on that aircraft and future, they have an auction, a $500 doesn't do they are up the thousand, 2000 but they are responding to the particular problem. david: no stealing on how much you can get. virgin airlin

that's the power of and. . >>> united airlines trying to wake up from its public relations nightmare. the airlines ceo has apologized yet again for a passenger being dragged off of a sold out united flight so crew members could make the trip from chicago to louisville so they could prevent another flight the next day from being canceled. oscar munez saying i continue to be disturbed and i deeply apologize to the customer forcibly removed and to all the customers aboard. i want you to know we take full responsibility and we will make it right. a textbook perfect response to a crisis like this but it took three times. david do you is being treated at a chicago hospital. his attorney says do youzhou appreciates the outpouring of support. >> reporter: christine and boris, united airlines ceo sent out his third message and he finally got his tone right, but it took two days of viral video and fierce outrage from just about everyone who saw that video before the airline made a direct apology to the passenger who was dragged off of that over sold united airlines flight on sunday. he called it truly horrific and pledged a t

significant compensation for his pain and public embarras ament than any half heart apology from a stamerring ceo of united airline. quote of the evening, from wood house. it is a good rule in life never to apologize, the right sort of people do not want apologies, and wrong sort take a mean advantage of them, we're coming right back. stay with us. >> former speaker of the house newt gingrich calling for removal of syria and north korea's de dictator,. >> i think that best result in north korea and syria to get military to replace the dictator in both cases, you would have a more rational government. >> we'll talk about the surprisingly competitive contest for the congressional seat, that newt gingrich once held. >> here next. >> this thrill seeker turns this skyscraper into his personal playground. we show you his terrifying series of tricks, high above hong kong. that video and much more straight ahead. lou: voters in canada going to the polls to fill the seat vacated by mike pompeo when he took over as head of the cia. and the house seat by hhs secretary tom price. my next guest held that seat for two d

in today's apology, united c, o says, quote, no one should ever be mistreated this way. it is working to make it right. now they apologized but there was a public statement on monday. he also wrote a letter to airline employees. while i deeply regret the situation, i also stand behind all of you can, and i want to commend you for continuing to go above and beyond to ep sure we fly right. that was on monday. today we talked to passengers at philadelphia international about flying united. >> why would i pay them to fly me if they are going to treat people that way. >> i'm not afraid of that happening. >> we also learned that the doctor was convicted more than a deck kaud ago of felony charges of prescribing of drugs. the security officer has been placed him on leave. cydney long spoke with a local attorney about whether the passenger can now take legal action against united. we're going to hear from it him at 5:00. erin coleman, nbc 10 news. >>> u.s. secretary of state rex tillerson is in russia after tensions escalate. >> tillerson is the first administration official to v

united's apology to passengers dragged off the plane earlier this week continues, the airline givingr money back which also united says it will no longer have police remove passengers from full flights. amazon out with a new way for parents to track what your kids are doing online, it is called parent dashboard, the service is free, gives mom and dad a daily report on the videos kids are watching, books their reading of the apps they are playing on the kids apps which is called free time. and check this out. a robot that looks like a food cart on his delivering food to customers in san francisco. the company behind this is called marvel and it teamed up with yelp to use the box to deliver food, they are accompanied by a human being for now but when they show up a customer types in a code, takes out their own food and has to decide whether to give the robot a tip. up to you. i say no to that one. babies are racially biased. a new study shows infants as young as 6 months old favor members of their own race. researchers finding babies associate happy music with people who look like them

going to get to the bottom of this this is not the friendly skies that type of apology finally came on tuesday when uniteds ceo issued a statement saying "i deeply apologize to the customer forcibly removed and to all the customers aboard. no one should ever be mistreated this way." "i want you to know that we take full responsibility and we will work to make it right. 114/make it right (catherine) you know it's another bad day for united when even the white house isweighing in on what happened. while apparently ruling out any kind of federal investigation.... spokesman seanspicer still made it clear that he thought the video was 'troubling.'sean spicer/white house press secretary: i think clearly, watching another human being dragged down an aisle, watching blood coming from their face after hitting an arm rest and whatever -- i don't think there's a circumstance that you can sit back and say this probably could have been handled a little bit better, when you're talking about another human being. but, again, i don't think it is my place to get in the middle of judging how a company dealt with this. i thin

the family members they have accepted united's apology, but they said that it's still likely they will file a lawsuit against the airline. >> my dad should never have anything mine being, regardless of the -- [ indiscernible ] we were horrified and shocked and sickened to learn what happened to him and see what happened to him. >> look at the video. even our president last night said that was horrible. spicer said it. anybody that looks at it says it. >> it was more traumatizeing for him than fleeing vietnam in 1975. the almost team offered little information on the details of the possible lawsuit; meantime, united promised changes to make sure an incident like this never happens again. >> thank you. >>> and this morning, president trump signed legislation that let states withhold funds for planned parenthood and other providers. this overturns a roll during the obama administration that blocks stated from planned parenthood for political reasons. president trump signed the bill behind closed doors joined by two antiabortion groups in the country and this gives the states an option. cr

dragging an apology out of united. >> oh, my god! >> reporter: but finally the ceo said, sorry. >> plight of word of shame comes to mind. >> reporter: you didn't need a poll to gauge public opinion. >> what a week for united airlines today. >> boo! >> the company lost 255 million dollars of market value in one day! which means they could have given each of those four passengers their own jet plane. >> reporter: it's a banner week for apologies. >> i hit them a pepsi. i know. it's cute, right? >> reporter: then sean spicer had to admit. >> i screwed up. >> reporter: for his hitler comments lampooned on kimmel. >> somebody as despicable as hitler who didn't even sink to the -- to using chemical weapons. so you have to, if you're -- >> oh, no!

the united apologized for having to reaccommodate these customers.an in the orange shirt sitting right in front of the man who was dragged off. we're trying to get that back. lost it for one second. . okay. okay, we're going to go to break, we'll get him back on the other side of it. plus jeanne mos on the sock story. [ upbeat music ] strut past that aisle for the allergy relief that starts working in as little as 30 minutes and contains the best oral decongestant. live claritin clear, with claritin-d. there's nothing more than my vacation.me so when i need to book a hotel room, i want someone that makes it easy to find what i want. booking.com gets it. they offer free cancellation if my plans change. visit booking.com. booking.yeah. say carl, we have a question about your brokerage fees. fees? what did you have in mind? i don't know. $4.95 per trade? uhhh. and i was wondering if your brokerage offers some sort of guarantee? guarantee? where we can get our fees and commissions back if we're not happy. so can you offer me what schwab is offering? what

. >> still to come on "action news" at noon, the united airlines ceo sends out an apology after they show airline security dragging a bloodied man off a flight. and the moment that a boy saved a classmate that was choking. those stories and david is back with the gorgeous forecast. and a peek at the easter call from accuweather. >>> the ceo of unite the airlines apologizing to customer on the flight where the passenger was pulled off the plane. cell phone video shows it's passenger being yanked out of the seat by an aviation security crew. his lip was breeding as he was dragged off the jet for not giving up his paid seat. employees from a partner airline wanted to be on the flight. and no one gave up their seat. the unite the ceo was plightly asked to leave at first and he became disruptsive and bee lithent. >> and it's legal for a paying customer to have to give up a seat. an aviation security officer involved in placed on leave and the ceo of unite is promising a detailed review of what happened. and the situation upset him but commended employees for following procedures, we'll ha

. >> united airlines apologized again for the incident. dow's lawyer say they plan to sue both united and the city of chicago, which employs the security guard who removed the passenger. >>> the secret service has fired two officers over a fence jumping incident at the white house, the jumper was able to run around the grounds for more than 15 minutes last month and he made it up to one of the white house doors. president trump was inside at the time. the suspect faces up to ten years in prison if convicted. >> president trump signed legislation today allowing states to withhold federal funding from planned parenthood and other abortion providers. the action erases the rule finalized shortly before president obama left office in january. the measure narrowly cleared the senate last month. >> a $1 billion medical complex is one step closer to being built in burlington county tonight. the new jersey state health board approved virtua's proposal for the new facility. it will be built in west hampton township. the state health commissioner must

united. i apologize for having to re-accommodate these customers.m is noted at the sense of urgency to work with authorities in conduct or our detailed of what happened. we also reach out to the passenger to talk directly to an in further address and resolve the situation. in an e-mail to staff, he called the passenger disrupted and belligerent and said i emphatically stand behind all of you. shares of the company down more than 5% in the premarket. a lot of people upset by this. lauren: dated mike has response. passengers are the critics that's not good for your stock or investors snapping up shares of whole foods markets. stock in the opposite direction jumping 10% yesterday after activist investor took a nearly 9% stake in the company. pushing whole foods to speed up its turn around and a potential sale. whole foods has been under pressure after the sales growth slowed in the face of rising competition. everybody seems to be doing organic food. it's open to the views and opinions of all shareholders. three employees also plan to run for a seat on

again united apologized for the shameful way in which he was treated. are you satisfied with what united has done now to make amends? >> well, they haven't made amount amends. they disparaged dr. dao saying he was belligerent. >> reporter: unions say it's stock of an industry under strain. the attorney says he's not sure yet whether he will be taking legal action against american airlines because he says he thinks they did all the right things in how they handled the situation. as it relates to united airlines, i asked him how much do you think is appropriate compensation for dr. dao given the extent of his injuries. he simply said, it's way too early to tell. >> tom, thank you for that. >>> concerning the united incident, we have incident reports from the security officers who have since been suspended. one saying he gave his account during duress due to fear of being afired. another accused dr. dao of violently swinging his arms but witnesses dispute that account. >>> president trump will reportedly sign an executive order tomorrow to review the desig

apologizing to? there are holocaust survivors who couldn't believe a spokesman for the united states would make such atement. tell us who you want to apologize to? >> clearly anybody who not just suffered in the holocaust or is a descendant of anybody, anybody who was offended by those comments. i'm not in any way standing by them. >> did you not know that there were gas chambers where hitler brought mostly jews to slaughter them in these poison gas chambers in auschwitz and other death camps? >> yes, i'm aware of that. as i said initially, there's no attempt to clarify this, the point was the use of aircraft which assad was using to gas his people. but it was a mistake to do that, that's why i should have stayed on topic, stayed focussed on the atrocities that assad committed against his own people. >> have you spoken to president trump about our blunder today? >> obviously it was my blunder as you put it correctly, and i came out so that the president can stay focused on his decisive action, i wanted to make sure that i clarified that i did not detract from the president's decisive actions in syria

even though united's ceo apologized he sent a letter to employees claiming they followed establishedres and they moved the passengers. it is legal for an airline to demand a paying customer to give up their seat. >> i wonder what they're going to do for that man. you hear him screaming on that video its a terrible scenario. >>> phillies honoring controversial baseball legend pete rose. >> the question is how do the fans feel? is it time to forgive? we'll let you know. david. >> all right, guys, we have jackets on the kids this morning but just a light jacket as temperatures are in the 50's in most neighborhoods and it's definitely shorts and t's again. this afternoon i'll have your 12-hour forecast coming up next. >> in today's tech bytes tesla has charged its way to the top. >> electric car maker is now the most valuable in the u.s. passing general motors despite selling fewer than 80,000 vehicles last year. gm sells millions. >> in flight cell phone calls won't be happening any time soon. >> the fcc halting its own effort to give airlines the option of making those calls possible.