. >> dao was dragged off after refusing an offer of $800 voucher to turn over seats to a united crewer seen boarding the flight. the newly released police report appears to blame dao for his injuries saying aggressive, physically abusive dao lost his balance and smashed into the armrest when he knocked the officer's arm away. the lawyer calls that nonsense. saying his client lost two teeth, had his nose broken and suffered concussion. after being dragged from the plane, a bloody dao runs back an awaiting ambulance. how is dr. dao? >> he its hurt. >> no plans for legal action? >> i am doing what i am supposed to be doing, that's getting ready. >> united promised to release results of an internal review and actions it plans to take by end of the weekend. linsey davis, abc news, new york. >> the video is tough to watch. the case is going to be so complicated. you hear the stories back and fort. >> the lawyer that is the lawyer used in the case with the mom on the american airlines flight with the stroller. >> quite a list. >> growing one. >> so, embarrassing incidents like that help giv

screaming ] >> the man forcibly removed from the plane in chicago to make room for four off duty united crew members. >> they dragged him off. he hit his face. >> no one volunteered to leave so united's computer picked four passengers, including the 69-year-old man. he didn't stay off the plane for long. >> he comes running back in and runs to the back, his face is bloody and he clings on to the post in the back. >> the man said he was a doctor and had patients to see the next day. united airlines ceo called it an upsetting event. he did not apologize for the rough treatment but did apologize for having to reaccommodate these passengers. passengers were shocked. >> it was pretty scarey watching it to see that level of force and it was upsetting that it was a minority. >> i would be upset with united. >> but what about the boycott. >> i could consider it. >> i will definitely consider something else if there's a option. >> i don't fly united, it will make me more hesitant to fly united, at least for a while. >> he supports his employees handling of this incident. one officer is on leave durin

screaming ] >> the man forcibly removed from the plane in chicago to make room for four off duty united crewembers. >> they dragged him off. he hit his face. >> no one volunteered to leave so united's computer picked four passengers, including the 69-year-old man. he didn't stay off the plane for long. >> he comes running back in and runs to the back, his face is bloody and he clings on to the post in the back. >> the man said he was a doctor and had patients to see the next day. united airlines ceo called it an upsetting event. he did not apologize for the rough treatment but did apologize for having to reaccommodate these passengers. passengers were shocked. >> it was pretty scarey watching it to see that level of force and it was upsetting that it was a minority. >> i would be upset with united. >> but what about the boycott. >> i could consider it. >> i will definitely consider something else if there's a option. >> i don't fly united, it will make me more hesitant to fly united, at least for a while. >> he supports his employees handling of this incident. one officer is on leave during

. >> reporter: on sunday, kentucky doctor, david dao, refused to give up the seat for united crew members on an overbooked flight. wednesday, the ceo offered full refunds on board to everyone and apologized to dao. >> no one should be treated that way. period. >> reporter: dao appears to be looking more than just an apology. his high powered personal injury attorneys in chicago are preparing for a potential lawsuit. filing a petition to preserve evidence from the flight. >> if you're going to eject a passenger, under no circumstances can it be done with unreasonable force other violence. that's the law. >> united's stock took a hit and the president commented on it telling "wall street journal" to say you're randomly getting off the plane is terrible. they are looking at the involuntary bumping of passengers because of overbooking. the man at the center of it all is still recovering from the injuries. >> we were horrified and shocked and sickened. >> united airlines released a statement after the news conference saying they continue to express their sincerest apology, and they say this ho

david dau was injured when he was dragged from his seat to make room for a united crew member. in a new policy, law enforcement will no longer be required to remove passengers from a flight unless safety and passengers are at risk. passengers who agree to give up their seat can receive compensation of up to $10,000 and united said it will reduce the amount of overbooking. united's chief executive officer offered another apology. he said we can never say we are sorry enough for the shameful way the passenger was treated on the flight. >>> heavy rain is possible through the weekend in the southern plains and mississippi valley. this morning flood warnings and advisories are posted in illinois, indiana, and missouri. in north carolina, the rain has stopped, but the threat from flooding continues. one person was killed when rushing waters swept his vehicle off the roadway last night. a powerful storm with destructive winds blew through arkansas wednesday. >> i think i can salvage the two main ones if i can get somebody to help me get the tree off. >>> at least one tornado struck in

they wanted to put their own people, united crew on the flight.er booking. >> it's pretty outrageous, they wanted to put four crew members on the flight to get to louisville sooner. it's 5:30 hour drive, would it just killed them to put them on a bus or shuttle and get them there. instead they call aviation pd who forcibly removed this man. what really kills me is they said he fell down. he "fell down." we can see from the video when they were yanking him out of the seat, i've got to disagree with ted, i know it's not the first time. i don't think there's a brief of contract action. >> this was not over booked flight. this was their own people that they wanted to put on that flight. this wasn't like, you know, we have four extra tour riss heading to orlando and we have 120 seats and we sold 124. they wanted to put their own people on, they're the ones that didn't do that five and a half hour drive or they didn't charter a net jet to take him there. >> there's clearly a breach of contract. this customer bought a ticket. theygreed to take him to a c

united said he was one of four people randomly selected to give up their seat to make room for four crew members who had to get to louisville for another flight. one of the chicago aviation security officers involved is now on leave. >> and the backlash is growing this morning. >> there's news of a federal investigation. amy hollyfield is live at sfo. amy? >> reporter: we're at the united terminal where things look normal. people are checking in for their flights. no protests but on social media momentum is building for people to boycott united airlines. here's the video that has people so upset. the united employee were moving the passenger from the flight to make room for off duty united crew members who needed seats on the overbooked flight. the man said he was a doctor and that he needed to get home to see his patients and that's why he did not want to get off that flight. passengers are upset, but we asked them if they're upset enough to boycott the airline. [ screaming ] >> i could consider it. >> i would consider something else if there's an option, yes. >> i don't fly united but

. >> reporter: dao was dragged off after refusing an $800 voucher offer to turn over seats to a united crew that is later seen boarding the flight. but the newly released police report appears to blame dr. dao for his own injuries, saying an aggressive, phyiscally abusive dao lost his balance and smashed into the armrest when he knocked the officer's arm away. dao's lawyer calling that nonsense, saying his client lost two teeth, had his nose broken, and suffered a concussion. after being dragged from the plane, a bloodied dao runs back in, but is eventually taken to an awaiting ambulance. how is dr. dao? >> he's hurt. >> reporter: no plans for legal action? >> i'm doing what i'm supposed to be doing and that's getting ready. >> reporter: united has promised to release results of an internal review and the actions it will take by the end of this weekend. david? >> thank you. >>> next to the weather tonight. rivers flooding in the carolinas. heavy rain moving into washington, d.c., new york city, and boston. this woman escaping through a driver's side window. rushing water destroying this bri

. >> well, david doa was injured when he was dragged from his seat to make room for united crew member earlier this month well, new policy will limit the use of law enforcement, and safety and security is at risk. seated passengers will not be required to give up their seat and passengers who do agree to give up their seat can receive incentives up to $10,000. united says it will reduce the amount of over booking. >> give me $10,000 i will drive where ever i'm going. >>> i understand that there is a fast food chain that is adding some suites and this is one of my favorite places to visit, so what is this all about. >> reporter: mine too, chipotle, mexican restaurant will be rolling out, tortilla strips with honey, cinnamon and sugar served with apple carmel butter dipping sauce, how delicious does that sound. >> good. >> when are they starting this thing so we can go to lunch today. >> reporter: a few areas have already started selling it, so it depend on what town and what chipotle is participating >> looking forward to it. thanks, hand a we will check in next hour. >>> big news from

i'll be shocked if someone else surface surfaces. >> did the united crew make errors and what were they and should have the captain have been involved in the negotiation? >> yeah, i think -- i think airlines try to do this routinely. that is all issues of overbooking are usually done at the counter outside the jet way to the plane. so it's thankfully few and far between where actually after everybody is seated then the removal begins. so i don't know that the united employees did anything wrong. i don't know why it took until after everybody was seated for this to unfold. again, i've told you i've gotten so many inquiries from people where people in first class recently, united airlines, were removed and they were -- this is what they were told. first class passengers. someone more important needs this seat. and they were kicked off the plane. first class. frequent flyer. all that stuff. red carpet club, gone. because someone more important. so i don't know -- i don't believe there's -- i think -- it's a case -- maybe it's case by case. i don't know if there's any standard procedures. w

crew. so united doesn't have the federal law to fall back on. and now they've moved to secure the evidence. united's in quite a pickle. and they should have reached out immediately to apologize. and to help. >> well, marvette, to that point, we heard a couple things about the apology. we heard a public apology that the ceo of united offered on abc in a couple different ways after some nonapology. the attorney for david dou says he doesn't believe the ceo's apology and he also says even though the united ceo said to abs th abc they reached out to david dou the attorney said no, they have not. >> this is definitely a pickle for united because in instances of crisis, it's smart to respond in a proactive way. at that point you can control the message and you can control what the public hears about what took place. the ceo of united didn't do that and he was slow to react, slow to respond. therefore, the video was playing to the public. and that is all the public saw. so it's very hard to pivot from that. it took him long which is why it seems insens

dao was forcibly removed when an airline needed four seats for united crew members and dao was takenas taken screaming down the aisle. photos show dao with a bloody face. and they've apologized and changed their policy on removing passengers on a full flight. but the incident with what rules passengers agree to when they purchase the ticket and how the airlines enforce them. back with me civil rights attorney lisa bloom and richard lui. and nbc anchor. this is an incident of an asian-american man brutalized on the plane. but then they dig up dirt on his background. this is his attorney, dr. dao's attorney on thursday, real blaming the airline. take a look. >> for a long time, airlines united in particular have bullied us. they have treated us less than maybe we deserve. >> he's talking about the bully of the airline. but there was a bigger bully of dr. dao by the media. >> i think there's several ways to look at it. the asian-american community, one of our own is now in the lime light and not in a good way. mistreated very quickly from zero to 100 quite quickly in the videos. secondl

. >>> united airlines changed the policy about giving crew members seats on full flights at the last minute. united has been facing a backlash after the video was posted online meing -- showing a man being violently dragged off of the plane. passengers were asked to give up their seats to make room for four crew members after they boarded the plane. the new united policy said crew members have to check in at least one hour before boarding. >>> and today at noon, reverend jesse jackson will protest united airlines at san francisco international airport. he plans to picket in front of terminal 3. he will have members of the rainbow push coalition with him. he hopes the protest will shine a light on united's lack of corporate diversity. >>> and this mo were, runners are gearing up for the 134t -- 134th boston marathon. there will be 5,000 uniform and undercover officers positioned along the 26-mile route. for the first time, there will be drones watching from above. the first group of elite runners set out at 6:32 a.m. our time. >>> and time is now 4:39. the rain now may put a damp or th

new change at united crew members can no longer displace passengers already seated on the plane.ws are requires to check in at least an hour before a flight leaves, and crews not checked in within that hour will have to book the next available flight, i am joined by jean marks for more on that. washington post columnist, let's get to it. is this a case of rules that should have already been in place, will united airline be able to get the debacle behind them? we know the effect on their stock yet? >> a lot of questions, we can answer, you and i know what happens, when we're waiting to get on a flight, somebody is you know they are over booked they say we need people to volunteer, and not enough people do. i wonder what happens to those people. now you and i know. you get dragged off the plane. when that happens, you know, it is a public relations night mayor for united airlines -- nightmare, we have seen this. delta is now taking their own steps offering up to $10,000 in reimbursements for passengers to come off of flight if they were over booked. united will recover. we're going

who was injured after being forcibly removed from his seat, to give his seat to a traveling united airline crew member. the sum was announced on the same day united released an internal report on the april 9th incident and announced a series of changes to prevent it from happening again. in an exclusive interview, united's ceo oscar munoz described to me the failures that failed dr. dao. >> i don't wish any lower point than this on anyone in the world. >> reporter: oscar munoz hoping this low point will also be united's turning point with what it calls an amicable resolution of an unfortunate incident, the airline settling with dr. david dao as it confronts mistakes and promises change releasing an internal report listing its failures that day, calling law enforcement despite the fact there was no security threat. booking an offduty flight crew at the last minute aboard an already sold plane. and not offering enough compensation to entice passengers to give up their seats. you needed to get that crew on that airplane to cover another flight. looking back, was there another way? could you have h

pilots union released a statement saying they are infuriated by what happened and they know no united crewslane and they blame airport security for gross excessive force. alex, back to you. >> tom costello, what a story. >> you can see the blame game beginning between united airlines and the city of chicago, about who was in the right in the way they did that. >>> let's get a check now on your weather with nbc meteorologist bonnie schneider. how's it looking like out there? >> we're definitely looking at the drought continuing across florida. 44% moderate drought so most of the state dealing with that. that's one of the reasons we have so many fires burning statewide. fortunately, the weekend conditions today going forward are not going to help matters. we have winds from the northeast keeping things very dry. we're looking at the threat for rip currents on the atlantic coast. for severe weather today, strong storms rolled through kansas city. right now it looks like they're to the north of the city. we saw that into oklahoma. this is the trouble spot for today where we have 4 million peopl

. >> reporter: the kentucky doctor bumped from his flight to make room for united crew members sunday. but dao refused. he and his wife, also a doctor on board, had patients to see the next day. >> what happened to my dad should have never happened to any human being. >> will there be a lawsuit? yeah, probably. >> reporter: dow's attorney -- dao's attorney say the 69-year-old man suffered a concussion and broken nose. >> if you're going to eject a passenger, under no circumstances can it be done with unreasonable force or violence. that's the law. >> reporter: wednesday, united's ceo apologizing to dao. >> it can never -- will never happen again. >> reporter: but a new statement. united again promising a extoilt make this right saying it will take immediate concrete action. dao apparently ready to take on the airline industry and even the city of chicago whose aviation officers dragged him. the city council grilled united and department of aviation officials thursday. >> all of this was totally avoidable. there are no excuses. >> that hearing in chicago just wrapped up moments ago. to

with a ticket and a seat told he had been randomly selected to leave to make way for deadheading united crew he explained he was a doctor and that he needed to get home. in his initial statement united said the man refused to volunteer. now you can't refuse to volunteer because those words mean opposite things. then united called in the chicago police and airport security and the errors continued. chicago place said in a statement the man injured himself when he fell in a seat against the arm rest though that's not what happened on video. united doubled down with a public statement in which the ceo oscar munoz said he was sorry the passenger had to be reaccommodated. thousands of people on social media rolled their collective eyes over the word reaccommodated, and this is not video of a man being reaccommodated. munoz, by the way, was named pr communicator of the year. just last month by "pr week" magazine. the judge said said he transformed the fortunes of the beleaguered airlines. people call this to the pepsi pr executive. munoz used to be an executive at pepsi. still enormous questions.

and no last-minute boarding for united flight crews. on they'll need to be booked onto a flight before a departure. >>> another airline changed policies yesterday. last year it bumped 15,000 passengers. southwest ceo says the airline has been thinking about ending overbooking for a long time because there are fewer and fewer no-shows. but the united airlines incident pushed them to make that change sooner. >>> time is 4:26. a new social media scandal at a bay area high school. why the principal had to reach out to parents again weeks after a racist instagram account by students was discovered. >> and up next we go live to martinez where police are still involved in a standoff situation with a homicide suspect. >> good morning. we see traffic is still pretty light in many areas. not looking bad here on interstate 880 in oakland. >> and a good looking friday forecast if you're looking for sunshine if warmer temps and if you want good baseball weather the padres are in town. it looks beautiful. clear skies. yes, the fuel is complimentary f

to make way for deadheading united crew members. witnesses explained, say he explained he was a doctor and needed to get home. in his initial statement, united said the man refused to volunteer. nobody can refuse to volunteer. those words mean opposite things. then, united called in the chicago police and airport security. their errors continued. chicago police in a statement said the man injured himself when he fell against an arm rest so that's not what happens on video. united doubled down with a public statement in which united's ceo oscar munoz said he was sorry the passenger had to be reaccommodated. thousands of people on social media rolled their collective eyes over the world reacc reaccommodat reaccommodated. this is not video of a man being reaccommodated. munoz, by the way, was named pr communicator of the year just last month by pr week magazine. the judges said he transformed the fortune of the beleaguered airports. people compare this to the disaster of pepsi. munoz used to be an executive at pepsi. there's still a num

was sold out, and passengers were first offered vouchers to take another flight, so members of a united crewcould board. when that didn't work, dao and three other passengers were asked to leave. questions remain about what happened, and what's supposed to happen in a situation like this. ben mutzabaugh is covering the story for "usa today" and joins me now. welcome to you. >> thanks for having me. >> brown: one thing that was clarified was that the flight was not overbooked but oversold, right, sold out? >> that's correct. it won't move the needle, but what technically happened was the plane was full. united had four employees with affiliate airlines that needed to make it to louisville so more flights didn't get canceled down the line. they had the make space for them. they asked for volunteers. three were okay with being voluntarily kicked off the plane. one wasn't and here we are. >> brown: as we heard, the c.e.o. munoz made that apology today after huge criticism for not apologizing sufficiently up to this point. this is a mess for united, right? >> this is really, really spiraled out o

after this viral video showing a passenger dragged off a flight in order to make room for a united employee, a crew member. united is also changing its rules to require crew members to book seats at least 60 minutes before a plane takes off. previously, the deadline was departure. the changes are outlined, rather, in an internal e-mail that went out on friday. >>> we are working for you as we approach the deadline to get your taxes done. ul y2c5py y16fy for years, fios has been promising fast internet to small businesses. but for many businesses, it's out of reach. why promise something you can't deliver? comcast business is different. ♪ ♪ we deliver super-fast internet with speeds of 250 megabits per second across our entire network, to more companies, in more locations, than fios. we do business where you do business. ♪ ♪ >>> easter monday traditionally features an annual, 100-year-old celebration at the national zoo. it started as a focus on african american families. as tom sherwood shows us, it's now a big family day for everyone, rain or shine. >> reporter: here at the national zoo, there's a

> speaking of flying united airlines yet again on the defensive following an ugly incident that has turned into a pr nightmare. a passenger dragged from a flight to make way for crew. >> united's ceo is now defending his employees, but the incident has caused such a stir that federal investigators are now looking into it. abc's david kerley has the details. >> reporter: it is a stunning scene, that passenger yanked from his row. >> oh, my god. >> his lip cut. dragged off a united jet for refusing to give up his paid seat. >> oh, my god. look at what you did to him. >> reporter: chicago aviation security officer involved here put on leave. but so many are asking how could this have happened? john clausen in the orange shirt saw and heard it all. >> after having really done nothing other than say seeing or hearing. i was in shock. >> reporter: united told passengers the flight was overbooked and now says it was a crew transport issue. four seats needed to get a crew from chicago to louisville. $800 in vouchers offered. no takers. so united's computer picked four passengers including the 69-year-old man who said he was a doctor and had patients to treat. >> come on.

david dow are calling on united to produce crew lists and cockpit voice recordings from the flight. this as unite add poll apologies again calling it a system failure. >> days after dr. david dow was dragged off of united flight 3411 details are still sparking out rage. >> it was a very traumatic event for everybody. >> his family is expected to speak publicly for the first time today. they'll be joined by his lawyers that already filed legal papers asking the city and the airline to preserve evidence related to the case. a move that typically proceeds a lawsuit. >> it was a m system failing. >> united is trying to contain the fall out after video of sunday's incident went viral. the company saufriis offering r to all the passengers on the plane and the ceo made another apologize on good morning america. >> shame comes to mind. this can never and will never happen again. >> he said the airline will no longer use law enforcement to remo remove booked, paid, and seated passengers from their spots. she was sitting behind him when he was removed. >> the officer said are you going to go t

the united ceo came under fire for praising his flight crew.e you, i continue to be disturbed by what happened on the flight and i apologize to the customer forcely removed and to all the customers aboard. nobody should be mistreated this way. the controversy made its way to the white house briefing. watch. >> i think from a human-to-human standpoint, to watch a human get dragged down an aisle and banging off arm wrists and not think it could have been handled, we could agree on the that. >> social media is taking diggs at united airlines in the form of new mottos they should adopt. they're not very complimentary. neil? >> neil: i'm glad you didn't read what i read. let's just say not the friendly skies. all right. meantime here, speaking of air things, i want you to meet the congressman who has doubts about iran ideal with boeing and its a big one. who does iran side with? syria. you see where this is going. after this. (avo) did you know two areas of your brain can make it hard to lose weight? contrave is an fda-approved weight-loss medicine

in market cap video of a bloody man dragged off the flute because he wouldn't give up seat for united crewcountry, delta says passengers volunteer to give up seats overbooked flights can get nearly 10,000 dollars supervisors can offer up to 9950 dollars in compensation for those on overbooked flight if willing to leave later not cash but credit towards future flight, or flights, plural, actually federal reserve saying americans now owe a stung one trillion dollars on credit cards that is 8-year high up more than 6% from last year, part of the reason rising interest rates consumers who don't pay off bills each month carry average balance 9600 dollars. and finally this this morning, kfc chicken sandwich make thating its way to the u.s. available in restaurants april 24 for limited time only originally tested charlotte st. louis popular overseas we have it here on set the early debut on television, of the kentucky fried chick. >> the batter made spicy, than fried -- salt up about lettuce to mato mayo. >> 3.99, spicy zinger goodness giving it a shot. >> get with fryes for 5.99. >> value deal.

united is proposing a few changes at assuring this never happens again. crew members will be booked on flights at least an hour before departure. united will offer up to $10,000 to customers who volunteer to take a different flight and will no longer involuntarily remove a customer from a flight unless safety or security is at risk. you can find more on united's policy on line at nbcnews.com. >> ann coulter says she will not be speaking at the university of california berkley. she insisted she would make a speech despite the universi concerns that violence could break out. katy beck has those details. >> reporter: it seems like this, violence, chaos and blood shed at a pro trump rally 10 days ago that uc-berkeley says made them cancel a speech this week by conservative fire brand ann coulter. the university forced to sacrifice its reputation as the cradle of the free speech movement for safety according to officials. coulter insisted she would go regardless until she lost the support of conservative groups. it's sickening she said when a radical thuggish insti

dao was forcibly removed when an airline needed four seats for united crew members and dao was takenng down the aisle. photos show dao with a bloody face. and they've apologized and changed their policy on removing passengers on a full flight. but the incident with what rules passengers agree to when they purchase the ticket and how the airlines enforce them. back with me civil rights attorney lisa bloom and richard lui. and nbc anchor. this is an incident of an asian-american man brutalized on the plane. but then they dig up dirt on his background. this is his attorney, dr. dao's attorney on thursday, real blaming the airline. take a look. >> for a long time, airlines united in particular have bullied us. they have treated us less than maybe we deserve. >> he's talking about the bully of the airline. but there was a bigger bully of dr. dao by the media. >> i think there's several ways to look at it. the asian-american community, one of our own is now in the lime light and not in a good way. mistreated very quickly from zero to 100 quite quickly in the videos. secondly, this communit

united is taking another step to regain passengers trusts. they are changing their policy after a passenger was dragged off one of their planes. they are now implementing a policy that requires staff and crew to check in at least 60 minutes before a flight. united says this this policy will insure a crew member is seated before the plane fills up. this change comes after a video went viral showing a man being physically removed from a plane to make room for a crew member. >>> large group is expected at a town hall meeting to discuss the oroville dam incidents. they will be talking about the spillway damage and plans for a repair. water officials say the amount of rain is less than earlier storms. tonight's meeting starts at 5:30. roberta has been checking the skies. i just want to know when sunshine will come back. >> a whole day or half a day? >> i will take a half a day. >> tomorrow half a day. full day you have to wait out until thursday. and how about friday? i have that seven-day forecast coming upright now. speaking of scattered light showers here and there, you see a little light precipitation. right there over the nobbier necessary area. just some heavy drizzle or light passing sho

statement said it's imperative that passengers comply with crew instructions. >>> united is making changes after incident of passenger dragged from flight. including compensating volunteers who give up seats up to $10,000. law enforcement not brought in unless it's matter of safety or security and money for permanently lost bags. >>> a toddler cheated death not once but twice on a busy street. on video. 2-year-old darted into traffic in southwest china. hit by two suvs. police say neither driver saw the girl. people nearby rushing to help her. amazingly suffered only minor scratches. wow. she's fine. >>> giant landslide caught on camera in mendocino county. started with a few rocks, then the whole hill goes. >> run. run. oh, my god. holy cow. oh, my god! are you kidding me? whoa! back up. >> whoa is right. no one has hurt but area can't catch a break. closed for a week after a different landslide, just open 24 hours when this happened. halfway between u kieia and eureka. it's part of the line between the counties. closed right now. >>> we're approaching the end of our rainy trend i think.

statement said it's imperative that passengers comply with crew instructions. >>> united is making changes after incident of passenger dragged from flight. including compensating volunteers who give up seats up to $10,000. law enforcement not brought in unless it's matter of safety or security and money for permanently lost bags. >>> a toddler cheated death not once but twice on a busy street. on video. 2-year-old darted into traffic in southwest china. hit by two suvs. police say neither driver saw the girl. people nearby rushing to help her. amazingly suffered only minor scratches. wow. she's fine. >>> giant landslide caught on camera in mendocino county. started with a few rocks, then the whole hill goes. >> run. run. oh, my god. holy cow. oh, my god! are you kidding whoa! back up. >> whoa is right. no one has hurt but area can't catch a break. closed for a week after a different landslide, just open 24 hours when this happened. halfway between u kieia and eureka. it's part of the line between the counties. closed right now. >>> we're approaching the end of our rainy trend i think. >> w

united express flight. cell phone video sparked outrage and caused a public relations nightmare. a crew member must make ride bookings at least one hour >>> i still don't understand why the guy who was sprawled across three seats wasn't asked to move. >> we need to verify the story. >> united needs to figure out what to do to fly friendly skies. >> and in the meantime people are taking advantage of other airlines and taking advantage of united not looking as good. >> leaving today from our area we've got a little rain delay or need to get to the airport really early because of the rain. >> it's going to be slowing down traffic the lunch hour today but the evening commute looks much better and by tomorrow it's going to be refreshing outside and comparison to what it was like just yesterday afternoon on easter sunday. here's first alert live doppler. again i'm tracking this one band of showers moving through in general this is pretty light. we've got them now making their way through culpepper county closing in on fredricksburg with spotty light showers into the di washington to buoy the

. >> uknighted -- united airline will require staff and crew to begin check in at least an hour before a flight. passenger dr. david dao was forcibly removed from a united flight in chicago after refusing to give up his seat for crew members. >> the deadline to file federal tax returns is tomorrow, it was pushed back because the usual april 15 deadline was on a saturday and today is a holiday in the district of columbia i >>> washington, d.c. sends the most tax dollars per capita to the government. they pay $37,000 on average. the next closest is delaware, but far behind at $16,000 per person. >>> trading on wall street was suspended for good friday. futures point to a mixed open. >>> the fate of the furious, the 8th installment of the fast and furious franchise is expected to make $532 million worldwide over the weekend. that would put it ahead of star wars the fierce awakens. the boss baby came in at number two, while beauty and beast held on to the third spot. >> that's the one i want to see. beauty and the beast. we have a five-year-old daughter. >>> there was extra joy at an easte

passenger was dragged off of a plane by police officers earlier this month to make room for united flight crewu's leigh martinez reports on some of the changes passengers could be seeing as early as tomorrow. >> united airline passengers are being promised that if they board that flight and take a seat, they will not be kicked out in order to accommodate a flight crew member. united airlines is offering other incentives as well, but some passengers say it doesn't matter. they still do not want to fly united. on april 9th, united air leans passengers record -- airlines passengers recorded a passenger from his seat and down the aisle after dao refused to give up his seat to a flight crew member traveling to a different airport. he suffered a concussion, broken nose and lost two teeth. the incident still doesn't sit well with other travelers who say they will not fly united anymore. >> basically i don't want to take united airlines anymore. i wouldn't want to take it anyways, even if they give me the chance or they offer me a ticket, i wouldn't take it. i don't like the way they treat their custo

this passenger was among four that had to get off for a united flight crew. three went willingly.s man refused and said he was a doctor and needed to see patients in a louisville hospital. at first, two airport police officers tried to reason with the man. a third officer dragged him over the guardrail and down the isle. you can hear the passengers gasping how the man was treated. >> oh, my god! what are you doing? no, this is wrong. oh, my god. look what you're doing to him. >> and after the man was dragged off the jet, he somehow broke free and get back on the plane. he ran to the back dazed and bloodied. when he was taken off, several passengers followed him. finally all of the passengers were asked to leave the airplane. after the flight delay, the flight took off. united said it was upsetting and our team is moving with a sense of urgency to conduct a detailed review of what happened. chicago's aviation department didn't need much of a review. the officer that drug him off has been placed on leave. initially united offered the passengers that got bumped $800. something tells

. >>> meantime united da company policy. crew members can no longer displace customers who already boarded a plane. the change comes after passenger dr. david do was dragged from a full -- david dao was dragged from a fully seated united flight. it was a public relations nightmare. under the new policy a about crew member must make -- a crew member must make ride booking at least one hour before departure. >>> fans were invited to hunt for easter eggs in the outfield at nats park. the inaugural hunt included special eggs which had golden tiets inside that are redeemable for exclusive nats items, jerseys and auaptogrhed baseballs. the easter egg hunt wasn't the only thing we hope to make a tradition. let's hope bryce harper's walkoff home run becomes a tradition every game. our proprietary material automatically adjusts to your weight, shape and temperature. so you sleep deeply, and wake up feeling powerful. tempur-pedic sleep is power. find your exclusive retailer at tempurpedic.com >>> now wusa9 game on sports with frank hanraha

crew members have to make must ride bookings at least an hour before spokesperson for united says thee is to make sure that a situation like the one we saw play out doesn't happen again. united was criticized after video was posted online of a man being dragged off an overbooked flight in chicago last sunday. >> let's talk sports. wizards push towards an nba championship, first one since the 1978-79 season. john wall and the wizards hosting the atlanta hawks in game one of their series. john wall with the nice dunk pass to markeith morris. washington jumped tout a 10-point lead early. morris had 21 points a career high in his playoff play debut. john wall went to the from lane. he scored a playoff career high 32 points also added 14 assists. wizards win 114-107. game two at the verizon center wednesday night. we're rolling right now. >> keep it rolling. >> all right. 4:35 is our time. so, caitlin i will admit i don't often think of sunblock and easter in the same yesterday, right. >> absolutely, yeah, you needed it. 89 was the high temperature here in washington, probably the warmest

when the passengers got on board that the crew started to offer vouchers for a handful of seats. united a crew transport issue claiming passengers were all on board when crew members approached the gate agent. they needed to be in louisville to work on their own flight. four seats would be needed. >> everybody was seated by then. and the fact that they told us we would not leave until four people volunteered. there was just a real sense on the plane that that wasn't right. >> with no takers, a united computer picked four passengers offering them $1,000, the airline says. all complied except for this 69-year-old man who said he is a doctor and needed to get home to treat patients. >> two police come in, in full gear, they tell him that he has to leave the airplane. >> john claussen, the man in the orange shirt sitting in front of the passenger. he saw and heard it all he says. >> how do you react when the police aren't asking questions they're just trying to forcibly remove the man. i could not believe what i was seeing or hearing. i was in shock. >> so were other passengers. many of the

they have apologized yet again for this passenger that got dragged off a sold out united flight so that crew make their trip from chicago to louisville. the ceo says i continue to be disturbed about what happened on this flight and i deeply apologize to the customer forcibly removed and to all the customers and i want you to know that we take full responsibility and we will work to make it right. dr. david dow is being treated at a hospital and his attorney says he appreciates the support. rene marsh has more for us now. >> reporter: christine and boris, yunited airlines ceo sens out his third apology and oscar munoz finally got the tone right. it took three days before the airline made a direct apology to the passenger who was dragged off that over sold united airlines flight on sunday. he called it truly horrific and pledged a thorough review of how the airline handles over sold flights and how it works with law enforcement. he said the review would be completed by april 30th. now this new statement comes after munoz doubled down in an e-mail sent to employees actually defending the flight

under the new policy crew members have to make must ride bookings at before departure. uniteddeo was posted online of a man being dragged off of an overbooked flight last sunday. >> the annual white house easter egg roll. roughly 21,000 people will attend. the easter egg roll goes back to the early 1800s and that's when first lady dolly madison invited local children to an egg rolling event on the grounds of the capitol building. president rutherford b hayes made it an annual tradition at the white house in 1878. >> families also have the national zoo as another option because today is family day at the zoo. there will be an easter egg hunt with prizes for the kids. they can take part in animal demonstrations and field games. the event will be held rain or shine. it's absolutely free and begins at 10:00 this morning. >> turning our focus to the nba playoffs. emotional night in boston for isaiah thomas. his sister was killed in a car accident on saturday. thomas played this game. thomas points. eighth seeded chicago bulls beat the top seeded celtics 106 to 102. >> warriors and