plus, a passenger on another overbooked united flight saying he was threatened with handcuffs. >>> and caught on camera, look at this. a truck plows through a storefront, but this was no accident. >>> we do say good morning on this busy wednesday. i'm kendis gibson. >> and i'm linsey davis in for diane macedo. we begin with those high-stakes talks getting under way in moscow this morning. secretary of state rex tillerson holding face-to-face meetings with russian officials amid a growing divide over syria. >>> and following a major fumble by white house press secretary sean spicer, he had to apologize for a comment about hitler and the holocaust. that sparked international

american now guarantees if you are onboard a flight you cannot get removed for somebody else to take your seat. united requires employees to book a seat at least an hour before takeoff, and the big one, this is delta. they upped its compensation to passengers bumped off of flights from $1350 to almost $10,000. the airline is willing to pay up to $9,950 for you to give up your seat on an overbooked flight. >> money talks. i think that when you travel you don't have much choice but if you are not offered any money it makes it really unfair for the passenger. >> reporter: for those questioning the industry standard of overbooking flights, so far no airline has responded to that. abc7 news. >>> new this morning we are hearing from vice president mike pence who made a surprise visit to south korea. to south korea. >> he declare called patience. he joined the acting presence of south korea saying, quote, all options are on the table to deal with any threats from the north. >> we express the revolve of the people of the united states of america to stand together in the months and years ahead with the people

. >> 15 minutes past the hour, the man dragged off the united airline flight planning a lawsuit. and that's not the only problem for united. [ engine revs ] [ screams ] [ shouting ] brace yourself! this is crazy! [ tires screeching ] whoo! boom baby! rated pg-13. [ screams ] >>> the attorney for dr. david dao who was forcibly removed from united flights claims they have a history of bullying passengers and plan to sue them and the department of aviation police. they say dao had a concussion, lost two teeth and had a severely broken nose. >>> what happened to my dad should have never happened to any human being regardless of the circumstance. we were horrified, shocked and sickened to learn what had happened to him an see what had happened to him. >> flight 3411 was overbooked then over sold. united said they were not overbooked nor oversold but had to move their crew to get to louisville. >>> feeling the sting again, a man on a flight from houston to calgary says he was stung by a scorpion. i'm never ever flying again. it apparently fell from an over head bin and fell on his hair.

amy hollyfields, abc7 news. >>> a southern california man is claiming a similar experience on a united flighthawaii to los angeles he paid $1,000 for a first class seat because he needed to get home in a hurry and before the flight left he said united told him he had to give up his seat for a higher priority passenger, and he ended up in the economy class sitting between an arguing married couple. united offered to pay the difference between the two tickets but they have not apologized. >>> chris christie is calling for the secretary of transportation to suspend regulations that allow airlines to over book. he called the practice of bumping passengers off flights uncon shkaupb shacon shawable. >> if they over book they should have to offer the passengers something that induces the passenger to voluntarily give it up, and the risk should be on the airline, not on some poor passenger who happens to draw the short straw. >> here in the bay area, san francisco's supervisor jeff sheehey is asking the city attorney to draft a new policy. it would ban sfpd officers from forcefully removing officers

the flight was overbooked. >> reporter: united says it will now only use law enforcement for safety and security issues. it will offer passengers up to $10,000 in compensation if they are willing to be bumped from a flight. and has reduced the amount of overbooking on their flights. >> united realized that its policies, its technology and training were all inadequate and they have taken steps to correct that. >> reporter: united ceo oscar munoz once again apologized. >> it happened because policies were placed ahead of our shared values and procedures got in the way of what we know is right. >> reporter: united promises more employee training and more creative solutions. like, flying passengers to nearby airports and then driving them to their destinations. >> this will help united recover. but, it is going to take the airline a long time, perhaps even several years, to live down the infamy of what happened on flight 3411. >> reporter: the airline also plan to arm staff with an app allowing them to instantly compensate passengers when trouble hits. brook silvebraga for cbs newings, new

david dao dragged off a united flight in chicago. new video and audio telling more of the story. >> the airline overbooked the flight, and they need two passengers to get off, and there were -- >> calls for police to assist employees, and a surveillance employee capturing them boarding the plane, and his wife running off and back own again. >> oh, my gosh. >> after the scuffle, what appears to be a bloodied officer exiting the jetway. dao's attorney are ready for legal action. >> it escalated in his case to physical harm, unnecessarily. when he was lawfully where he was entitled to be. this woman, hiring that same attorney after an ugly encounter an an american airlines flight. >> you can't use violence with my baby. >> a flight attendance removed the double wide stroller, knocking the mother in the head and nearly hitting one of her babies, but now a passenger with a different perspective. >> she was not letting go of the stroller, and she was stressed, but she grabbed the stroller and maybe a little bit of the flight attenda attenda

welcome to united flight 3411. nger games there. >> exactly. >> this is my favorite. thank you for flying united airlines. actually a gif from airplane. >> i'm guessing it doesn't end well for the passenger in the gif. >> not at all. >> moving on to the white house. walking back stunning comments from press secretary sean spicer as it struggles to explain its strategy on syria. >> spicer told reporters that president trump will take action again if syria drops more barrel bombs on its own people. suggesting that it is not just the use of chemical weapons that would trigger an american response. >> the answer is that if you gas a baby, if you put a barrel bomb in to innocent people, i think you can, you will, you will see a rinse from this president. that is unacceptable. >> the comment appeared to mark a major shift in u.s. policy. the white house later said nothing has changed in its posture. senator john mccain and several government sources accused russia of knowing about the syrian chemical attack in advance. ot

wiki leaks hostile intelligence service. >>> attorneys for the doctor forcibly removed from united airlines flighte united. he detailed injuries the doctor suffered nearly a week ago. david kerley covers aviation for us. >> reporter: that passenger dragged off the united jetliner its out of the hospital. dr. david dao's lawyer says he lost two front teeth, suffered concussion, broken nose and will need reconstructive surgery. like millions of others, his family watched this video. >> we were horrified. seeing it on video made those emotions exacerbated. >> reporter: the 69-year-old from kentucky was selected to be bumped from the flight to make room for another crew. he refused an offer of $800. his lawyers will certainly be asking for a different number. >> what's unfortunately occurred here in dr. dao's case, is rudeness, bullying customers, has gone the next step now. >> dr. dao according to his lawyers is now the poster child of what is wrong with the way passengers are treated by airlines. >> are we just going to continue to be treated like cattle? >> united is apologizing calling this a hars

i was in, i was in shock. >> united airlines told passengers the flight was overbooked now says it wasats needed to get a crew from chicago to louisville. $800 in vouchers offered. no takers. so, united computer picked four passengers including the 69-year-old man who said he was a doctor and had patients to treat. >> come on. >> the man slipped back on to the jet. >> i have to go home. i have to go home. before he was removed again. united ceo calls it an upsetting event. and, apologizes for having to reaccommodate these customers. but no direct apology to the man. the overbooking, even demanding a paying customer to give up a seat is legal. >> part of a document nobody looks at, contract of carriage which gives basically the airlines, pilot, flight attendant rights to do what they want. >> even after boarding an airline can ask a passenger to leave the aircraft. passenger do's have rights and are due compensation. the department of transportation wants to make sure this passenger's rights were honored in this case. david kerley, abc news, reagan national airport. >> you offer me the

look at what you're doing to him. >> the customer forcibly removed from a united airlines flight, bloodiedunited ceo saying it was a reaccommodation

united airlines flight. [ screaming ] >> by now you've probably seen this video. the man being dragged down the aisle of the plane on sunday night. united airlines says it needed four people on the flight to louisville to give up their seats for crew members and the man refused saying he was a doctor, he needed to get home to see patients. security dragged him bloody from his seat. united' ceo says he regrets the situation but his employees followed procedure. >> the video causing a public relations nightmare in one of its most important markets, china. it's generated tens of thousands of outraged posts on chinese social media sites and united is the top u.s. carrier to fly direct to china worldwide. many are calling far boycott of united accusing the airline of discriminating against the passenger for being chinese. in the u.s. people also making light of it with the hashtag "new united airlines mo t toes" like this one "we will drag you all over the world." but no laughing matter for the company's bottom line. market watch already saying this morning that the com

that video everyone, i mean everyone is talking about, a passenger bought a ticket on a flight and paid for it. unitedight. beknownst to the passenger and decided to against his will to bu him so they had a seat to united crew they wanted to move to another city. >> oh my god. >> oh, my god. >> no. my god, what are you doing look at what you did to him. oh, my god. >> happened sunday night, i mean flight scheduled to depart chicago, people on board that flight say they were told the randomly selected four ticketed passengers to make way for united employees. aviation police dragging the man. video shows him later returning to the plane. >> i have to go home. i have to go home. i have to go home. >> now, the passenger was ticketed was treated for nonlife threatening injuries. today the ceo apologized for having to reaccommodate customers and say they're reviewing what happened. it is reaching out to that passenger. in aviation security officer has been placed on leave. with me are legal panel, ted williams. ted, first to you. >> have you ever heard the word the customer is alws right. in this instance

flight at chicago o'hare airport. the man had done nothing wrong. unitedirlines had overbooked the flight and needed four seats for its own employees. when no passengers volunteered, flight attendants chose four at random and ordered them off. three walked, kris van cleve shows us what happened to the fourth. >> oh, my god. [screaming] >> oh, my god. >> reporter: a scream heard across the internet today has embroiled united airlines in a social media crisis. this passenger on a united flight sunday from chicago to louisville was dragged from his seat by aviation police after turning down united's offer of money. he was refusing to be bumped off the oversold flight to make way for four united employees. >> it was a wild scene. >> reporter: tyler bridges was five rows back. >> you see the man hit his head on the arm rest and they... it looked like he was knocked unconscious. then they pull him off the plane. >> reporter: the passenger argued he was a doctor who needed to see patients in the morning. today authorities played the security office everybody in t

david dao and his wife now boarding the infamous united flight.s than two minutes later his wife runs off then back on again. the reason is unclear. then, this call to police. >> the airline overbooked the flight. and they need two passengers to get off. they're refusing. >> dao was dragged off after refusing an offer of $800 voucher to turn over seats to a united crew later seen boarding the flight. the newly released police report appears to blame dao for his injuries saying aggressive, physically abusive dao lost his balance and smashed into the armrest when he knocked the officer's arm away. the lawyer calls that nonsense. saying his client lost two teeth, had his nose broken and suffered concussion. after being dragged from the plane, a bloody dao runs back an awaiting ambulance. how is dr. dao? >> he its hurt. >> no plans for legal action? >> i am doing what i am supposed to be doing, that's getting ready. >> united promised to release results of an internal review and actions it plans to take by end of the weekend. linsey davis, abc news, n

. >>> new details about the injuries to the doctor who was forcibly removed from that united flight.r. david dao suffered a concussion and a broken nose and lost two front teeth in the incident. his lawyer claims he will need reconstructive surgery. dao has been released from the hospital. his attorney says dao is likely to sue united. he spoke to reporters in chicago along with dao's daughter. >> we were horrified and shocked and sickened seeing it on video made those emotions exacerbated. >> what's unfortunately occurred here in dr. dao's case is rudeness, bullying customers has gone the next step now. >> united says it's ceo and others have called dao numerous times to apologize but dao's attorney claims they have not heard from the airline. >>> tesla has big plans to go bigger. the electric carmaker will unveil a semi truck in september and ceo elon musk says the company will also show off a pickup truck within two years. they are also planning an electric bus but no time line was given for that as yet. >>> when we come back the new details in the case of that missing student and

the new policies were outlined in this report released today analyzing what went wrong on the united flight 3411. >> no! >> reporter: other changes? united says it will only use law enforcement for safety and security issues and will now match delta's offer of up to $10,000 for voluntarily giving up your seat. but united says it will reduce overbooking and won't require customers already on the plane to give up their seats. now, the airline also committed to a series of customer service improvements and creative solutions will try to fly you to a nearby airline and drive you to the next airport and then drive from you there. they also announced a new lost baggage policy. if you lose a bag $1,500 no questions asked. if you think it's more than that you can submit receipts for more. and i understand you had some trouble at the airport yesterday some delays. >> got a little delayed from weather. that's what they said it was. but got on the flight finally. about five hours later but we made it. sometimes not so glamorous getting on those flights. all right. thank you. >>> southwest announced to

reporter: sara nelson is the president of the association of flight attendants, a union representing 50,000 employees at 20 airlines, including unitedshe spoke to us via skype from norway. >> flight attendants are trained to de-escalate conflict every day. and that has become a big part of our job now that planes are packed fuller than ever. >> reporter: airline analyst henry harteveldt says many passengers now feel they're leaving their humanity behind when they get on fuller planes with seats that seem to get smaller all the time. >> at the same time airlines are staffing their planes with the minimum number of required flight attendants. that's not right for the passenger or for the employee either. >> reporter: the pay says there are nearly 24,000 commercial flights a day, almost all take off and land without an issue. the number of unruly passengers hit an all-time low last year, lost bags, passengers denied boarding and complaints were all down, while on-time performance went up. but in the age of smartphone, a mistake or bad day can be seen around the world in minutes. >> when i saw that video, i was very concerned because it

flight because it was overbooked. is that really allowed? can you throw somebody off a man? united airlines is doing damage control tonight, but wait till you hear what travel experts told our susie steimle. in [ screaming ] >> reporter: passengers on the u express flight from chicago to louisville -- united express flight from chicago to louisville were horrified when police forcibly removed a man from his seat. united overbooked the flight and asked others to leave the flight for an $800 voucher. when no one offered, four people were asked to get off the plane. this man refused. >> i don't think we're booking another flight after this. >> reporter: this woman has had bad experiences in the past with united and she calls this the nail in the coffin. >> if they're willing to do this to a paying customer, why should we give them our money? >> reporter: both united's ceo and chicago's department of aviation denounced the officer's actions, one of which is now on administrative leave. despite the widespread disappointment we're hearing from passengers here at sfo and airports around t

they say they were kicked off of a united flight. michael hull and his fiance boarded the flight 1737 to costa rica saturday, but hull said when they got to their seats, another passenger was in their row napping. the couple moved to another row, but united said that was a premium row and the couple had only paid for economy seats. but united is responding to this and released a statement saying the couple repeatedly tried to sit in upgraded seats and did not follow directions to return to their assigned seats. the airline did get the couple to costa rica this morning. their wedding is planned for thursday, so they're just in time. >>> meantime united da company policy. crew members can no longer displace customers who already boarded a plane. the change comes after passenger dr. david do was dragged from a full -- david dao was dragged from a fully seated united flight. it was a public relations nightmare. under the new policy a about crew member must make -- a crew member must make ride booking at least one hour before departure. >

then there's still fallout from that ugly scene on board that united airlines flight.s releasing another statement, this one more of an apology. we're going to have governor chris christie on because he thinks he has a solution from how to keep this from happening to any other passenger ever. we're going to talk to him about all the fallout. >> interesting. all right. >>> a lot of stuff to get to, alison, not to mention sean spicer's comments yesterday. >> and there's that. >> and there's this. the president issuing a stark warning to north korea that the u.s. is sending an armada to the region. we'll go to seoul next. listen, sugar, we're lettin' you go. it's that splenda naturals gal, isn't it? coffee: look, she's sweet, she's got natural stevia, no bitter aftertaste, and zero calories. all the partners agree? even iced tea? especially iced tea. goodbye, sugar. hello, new splenda naturals. shall we initiate the restart sequence? ♪ thrivent mutual funds. managed by humans, not robots. before investing, carefully read and consider fund objectives, risks, charges and ex

david dao dragged from the united flight on sunday is out of the hospital. >> my dad is healing righter: his daughter says his injuries are severe. >> we were horrified and shocked and sickened to learn what happened to him and to see what happened to him. >> reporter: his attorney said dr. dao suffered a concussion, broken nose, sinus injuries that require reconstructive surgery and lost two teeth in the incident. >> i have to go home. >> reporter: he has no memory of running back on board the plane bloodied and distraught after being dragged off. attorneys say they will sue united and the city. >> he is a 69-year-old man. is that really the way we want to treat the aged? >> reporter: united released a new statement reiterating apology saying this horrible situation has provided a harsh learning experience from which we will take immediate concrete action. pledging to reexamine how it handles oversold flights and the incentives it offers passengers to give up its seats and saying it will no longer ask law enforcement to remove passengers from planes unless it's a matter of safety and

united airlines. a passenger being dragged down the aisle and off a flight. has issued a second apology saying in part that no one should be mistreated this way and that the company takes full responsibility for the incident and this morning a san francisco supervisor has a proposal to prevent something like this from ever happening at s-f-o. kron 4's will tran is live at the airport this morning with the details. ( will ) following the controversial incident on the united flight in chicago san francisco supervisor jeff sheehy asked the city attorney's office to draft legislation preventing san francisco police from being involved in the removal of passengers from planes on behalf of airlines that overbook seats. the request came after a widely publicized incident in which chicago aviation police removed a united airlines customer from a flight after the airline bumped several passengers to allow some of its own employees to board. when one man refused, he was dragged off the flight screaming and suffered injuries that left his face bloody. <(dwaine bishop/uni

flight. and no one gave up their seat. the unite the ceo was plightly asked to leave at first and he became disruptsive and bee lithent. >> and it's legal for a paying customer to have to give up a seat. an aviation security officer involved in placed on leave and the ceo of unite is promising a detailed review of what happened. and the situation upset him but commended employees for following procedures, we'll have more on this story coming up on "action news" at 12:230. >>> in pike county, pennsylvania, the trial for accused cop killer, eric frein entered a sixth day. prosecutors say that frein killed byron dirk son and wounded alex douglas. >>> we are learning more about the man behind the murder-suicide inside of an an person elementary school yesterday that claimed the life of an 8-year-old student that eric anders checked into the front desk saying he needed to drop something off for karen smith, his estranged wife and a teacher at the school. he entered the classroom and opened fire. a 9-year-old student that also hid behind

kenneth moton reports from new york. >> reporter: the video of the united passenger dragged off his flight is clicked on and shared millions of times and united is losing big in the stock market after the viral video. many people clicked on the viral video united in anger. tonight under fire with the shocking scene by passengers in flight from chicago to louisville. a man dragged off the flight for security. they needed to bump passengers to make room for four crew members. and they were kicking someone off based on an algorithm. and offered $1,000 compensation and oscar nunez wrote to employees blaming the passengers, i regret this situation arose but i commend all of you and you go above and beyond to make sure we fly right. >> i could not believe what i was seeing or hearing. i was in shock. >> this impacting overseas, international negative headlines. and he said he was a doctor and profiled because he was chinese. >> and it was seen 1 million times on a social media platform in china loan. the twitter hashtag new motto trending. and "jimmy kimmel live" joining in. >> and we'll beat yo

united employee threatened to put him in handcuffs. he was eventually placed in economy on the same flight. d united refunded him the difference between first class and economy. united, by the way, did not comment on this particular "l.a. times" report. >>> a couple of passings to note starting with j. geils who lent his name to the popular band who rose to fame in the early days of mtv. "centerfold" their number one hit in 1982. j. geils was the band's guitarist. he was found by police in his massachusetts home. they say it appears he died of natural causes. j. geils was 71 years old. >>> and david letterman's mom has also passed away. dorothy mengering became an unlikely star on her son's show and served as correspondent during the winter olympics and delivered top ten lists from her indiana kitchen. she even authored a cookbook, "home cooking with dave's mom." she died at her home in indiana. she was 95 years old. >> and stephen colbert last night thanked dave for sharing her with all of us because it was definitely a wonderful moment seeing her. >>> well, police in florida are asking for

flight to chicago o'hare airport. the man had done nothing wrong. united airlines had overbooked the flight and needed four seats for its own employees. when no passenger volunteered, flight attendants chose four at random and ordered them off. three walked. kris van cleave shows us what happened to the fourth. >> oh, my god! >> oh, my god. >> reporter: a scream heard across the internet today has embroiled united airlines in a social media crisis. this passenger on a united flight sunday from chicago to louisville was dragged from his seat by aviation police after turning down united's offer of money. he was refusing to be bumped off the oversold flight to make way for employees. tyler bridges was five rows back. >> you see the man hit his head on the armrest. and it looked like he was knocked unconscious, and then they pull him off the plane. >> reporter: the passenger argued he was a doctor who needed to see patients in the morning. today the security officer was placed on leave. oscar munoz issued a statement calling it upsetting and apologizing to pas

united airlines is pleased to announce new seating on all domestic flights, in addition to united firsty plus, we introduce fight club. the backlash prompted the ceo to respond tweeting, i apologize for having to reaccommodate these customers. our team is moving with the sense of urgency to work with the authorities and conduct our own detailed review of what happened. was the passenger wrong for refusing to get off? >> i don't think he was wrong. i think -- my only way of saying he is wrong is -- i have never seen this happen before. i have never, ever seen a passenger roughed up and dragged off a plane to put a flight attendant on. >> look what you did to him. >> that statement by the ceo has to be among one of the worst statement s i have heard. the idea that's reaccommodating one of the passengers. the fact also that these seats were taken by united airlines employees. is there any kind of action to be taken? >> quite a bitter pill for a lot of people on board that flight. they feel the same way. i do know that at this point, the department of transportation, they tell cnn that they

david dao and his wife boarding that now-infamous united flight. less than two minutes later his wife runs off, and then back on again, the reason unclear. then, this call to police. >> the airline overbooked the flight and they need two passengers to get off and they are refusing. >> reporter: dao was dragged off after refusing an offer of an $800 voucher to turn over seats to a united crew that is later seen boarding the flight. but the newly released police report appears to blame dr. dao for his own injuries, saying an aggressive, physically abusive dao lost his balance and smashed into the armrest when he knocked the officer's arm away. dao's lawyer calling that nonsense, saying his client lost two teeth, had his nose broken, and suffered a concussion. after being dragged from the plane, a bloodied dao runs back in, but is eventually taken to an awaiting ambulance. how is dr. dao? >> he's hurt. >> reporter: no plans for legal action? >> i'm doing what i'm supposed to be doing and that's getting ready. >> reporter: united has promised to release

united airlines with severe turbulence. the video of that passenger being dragged off his flight to make room for united employees seen by hundredsillions around the world. >> oh, my god. look at what you did to him. >> reporter: even after being pulled from the plane, the passenger bolting back into the cabin. >> out of nowhere we saw him running back towards the end of the plane. he had blood streaming down his face. >> i'm physician. have to work tomorrow 8:00. >> reporter: the first moments before things escalated. dao talking to the airport officers after he was told he had to get off the full flight to make room for united employees. >> no, i'm not going. >> reporter: that passenger who has been identified as 69-year-old dr. david dao of kentucky is undergoing treatment at a chicago hospital. records show his license was temporarily suspended after a felony conviction more than a decade ago involving his prescribing of drugs. passengers report he did nothing unusual other than refuse to give up his seat on the overbooked flight. the investigation ongoing with one of the aviation security officers put on leave. the ceo of un

david dao dragged off a united airlines flight.here are many questions surrounding what led up to this infamous event. the flight was scheduled to take off from chicago at 5:40 p.m. during the boarding process passengers were told the flight wasover booked and they were looking for passengers to give their seat for a $400 voucher and an overnight stay in a hotel. then they were told four passengers had to get off. they upped the offer to $800 and an overnight stay. the supervisor says four people would be randomly selected to leave. it's done by computer. one couple and a woman were chosen and left. then dr. dao was selected and according to witnesses became quote very upset. two security officers from the chicago department aviation were brought in to assist. >> i am not going. i am not going. i don't go. i don't go. jess report officers yanked dao out of his seat hitting his head on an armrest. they then drug his limp body count aisle. he then returned to the plane and ran to the rear, his face very bloody. a medical crew attende

predicting this week's united flight fiasco from an episode in 1994. of overselling flights, this flight has been oversold. in accordance with faa rules, the first two people to the front will be upgraded to first-class. >> okay, you two. >> come on, bart, they're going to pamper us. >> so they get upgraded to first-class instead of what happened this week. but if you take a closer look. some people say, one of the simpsons passengers closely, aye, resembles the man taken off the united flight. >> coincidence? you think so? >> i mean, it is a coincidence. there is a, there is -- there is a similarity. we're not saying that -- this is the case. but there its a little bit of a similarity. i guess that's what people are, are, are seeing. >> on to simpsons. >> simpson predicted so many things over the years. >> interesting. >> telling you, they have the lottery numbers some where. >> we need to. >> they need to post them in the show. >> exactly. >> all right. moving on. moving on. >> yeah. >> this year's nba mvp will not be named for two months. the campai

united. two weeks ago they made two teenage girls change out of their leggings before boarding to minneapolis flighto trending. also having fun at united's expense. >> when we say you fly, you fly. if not just [ bleep ]. >> reporter: the ceo of ute

amy hollyfield, abc7 news. >>> a southern california man is claiming a similar experience on a united flighto los angeles he paid $1,000 for a first class seat because he needed to get home and before he left united told him he needed to give up his seat for a higher priority passenger, and he refused and he was told they would use handcuffs to remove him if needed and ended up in the economy class between a married couple arguing. they have not offered an apology. >>> maryland senator says airlines not passengers should bear the burden for over booking. >> if they over book they should have to offer the passengers something that induces the passenger to voluntarily give it up, and the risks should be on the airline and not on some poor passenger who happens to draw the short straw. >> here in the bay area, san francisco supervisor is asking the city attorney to draft a policy that would ban sfpd officers that work at the airport from forcefully moving passengers off a flight because of over booking. >> and rex tillerson is in a tense face-to-face with the country's top diplomat. country's t

you remember the viral video where doctor david dao was ordered off an overbooked united flight earlier this month. when he refused to leave... he was dragged off...bruised and bloodied in the process...other passengers...aghast. dao's attorneys did ánotá disclose financial terms of the agreement...but say the united c-e-o "did the right thing". in another big story the woman who was shot in the head while 8 months pregnant and survived last year is speaking out for the first time.she still has the scar on the back of her head....and the bullet that hit her remains underneath...a nd so does her fear from that encounter in front of her job at a pacifica apartment complex.because her ex boyfriend who allegedly tried to kidnap and murder her and her then unborn baby is still free.there is a 10 thousand dollar reward for leading to the arrest of 27 year old ricardo colindras who is orginally from brisbane and has family county. the shooting was never found so he's considered armed and dangerous. (philippe) continuing our coverage in berkeley... demonstrators who call themselves pro-trump sh

the passenger dragged from the united flight. for the first time, we hear from his family. they say he suffered a concussion, lost teeth, and a broken nose. their next move. >>> the officer fired tonight. authorities say he attacked a man lying on the ground, who was already handcuffed. the police chief says, "the video speaks for itself." >>> the major american city, on the hunt for this wrong-way driver, asking for your help she escaped police. their crackdown to protect other drivers. >>> and the breaking headline. at the white house, two firings involving the secret service tonight after an intruder went unnoticed for more than 15 minutes. >>> good evening, and it's great to have you with us on a thursday night and we begin with the u.s. dropping that massive bomb on afghanistan. the pentagon saying they were targeted isis. president trump said he game authorized. a conventional bomb this size has never been used in combat by the u.s. before. it comes just one week after the missile strike on syria and we begin tonight with abc's chief foreign correspondent terry moran.

a passenger being dragging off a united flight. e airline is facing a huge backlash for its response. good evening i'm pam moore.( catherine ) and i'm catherine heenan. steve is off tonight. united has issued a series of statements... but the damage may already be done. kron 4's dan kerman is at s-f-o tonight... he's been digging into how the airline has handled this situation. dan? 6pkgtravelers, especially those who fly on united airlines remain outraged over this video showing a united passenger being dragged off a chicago flight on sunday, and say it will impact their travel habits going forwardsot i will not fly united, absolutely not, its horrifying soti don't intend to fly united anytime soonsome of the outrage is due to the way united has handled the matter sotfor united to take a corporate position they did and make it look like they did nothing wrong and the passenger was totally wrong is ludicrousfirst united simply apologized for having to reaccomodate these customers. then in an email to employees united's ceo attacked

reaction continues to flood in about this video of a united airlines passenger being dragged off a chicago flight on sunday.sotit was absolutely horrific, it looked like something out of nazi germany soti think it showed a callous lack of concernon top of the outrage for the event itself, is the way united has handled the matter.sotthis is not the way to treat a passenger or any personon top of the outrage for the event itself, is the way united has handled the matter.sotthey should be more empathetic towards the consumers because you should treat the people that support you wellfirst united simply apologized for having to reaccomodate these customers. then in an email to employees united's ceo attacked the passenger saying he was disruptive and belligerant.sot david perry/ david perry and assoc, inc. 48-54this is the sort of bad pr that is going to cause permanent damage to the united branddavid perry is a pr professional in san franciscosotwhen a person is dragged bloody from a seat they paid for on your plane, at least you say i'm sorry we are going to get to the bottom of this this is not the

had to turn back >>> a live look at sfo right now, a united airlines flight that took off this morning had to turn back around and make an emergency landing. it touched down safely at sfo. it was headed to hawaii. a mechanical problem was to blame. >>> last week's united airlines incident when a man -- when a man was dragged off a plane, some people want changes in the law. the rules on over booking and bumping. >> reporter: in the wake of a disturbing video showing the removal of a passenger from the united airlines flight yesterday dozens of people gathered in sfo to protest airline's treatment of passengers. >> never seen anything like it. >> reporter: 40,000 travelers a year are bumped because of over booking. >> best thing to do is cooperate, get off the plane and negotiate the best deal you can. >> reporter: that's right. you can negotiate. although it is better to negotiate before getting on the plane. listen for the announcement the airline is looking for volunteers. >> they have negotiating room to offer you, in the case of delta airlines, when they had all their cancellations

the texas couple boarded their united flight to coastally coo throughout the weekend. they sat in two other seats. three rows up. the problem is united consider those seats economy plus which is an upgrade. the airline says the couple did not follow crew instructions to return back to their assigned seats. >> a marshall came back not more than two minutes to remove us from the plane. we got to the gate and we asked why. he said because we were being disruptive. united is taking another step to regain passengers trusts. they are changing their policy after a passenger was dragged off one of their planes. they are now implementing a policy that requires staff and crew to check in at least 60 minutes before a flight. united says this this policy will insure a crew member is seated before the plane fills up. this change comes after a video went viral showing a man being physically removed from a plane to make room for a crew member. >>> large group is expected at a town hall meeting to discuss the oroville dam incidents. they will be talking about the spillway damage and p

in this instance, it happened on monday after the infamous united airlines flight, after the infamous re told they had to wait four days for the next available flight and that is a mistake. there is no retraining going on. i have to stress that the airline is very apologetic about this. they are genuinely sorry and have completely compensated the people in question, including the cost of their hotels in italy which they lost. some good news out of a rotten story, thank you very much. now, let's take a look at the weather prospects, whether you are in italy or anywhere else. certainly a touch of frost in many areas, but a particularly sharp frost into scotland. the cloud is breaking up now, so the skies clearing and those temperatures will dip away. just for a time, around late evening and into the early hours of tuesday, we could have some showers in the east and east anglia. this is the frost developing across the north and these are the city temperatures in rural areas. even further south it will be close to freezing and perhaps below. this frost could be damaging to some tender plan

you caller: well, for instance, i ust got back from texas on a united flight and, you know, the i can as dirty, i mean, guarantee you there is no american that would say flying good experience. uest: well, and actually the market forces is how the airlines, the industry says choose among uld the different airlines they fly. there was just a call yesterday coincidentally by delta airlines talking about en first quarter earnings. he was asked about this bumping said, erbooking and he well, we do not need legislation r regulation in this realm because this should be one of use actors that passengers to choose which airline they are going to fly. o that is why the transportation department collects these statistics, so that you can see hawaiian airline, delta airlines have the bumpings.oweluntary united middle of the pack at fifth and other airlines fare well.s delta c.e.o. was saying we only .1, one in every 100 as many s, one fourth as united. the other thing, you want to gate e disputes at the loaded n. plane is this case on sunday, the plane was loaded, people were in their seats and

flight. and no negotiation was taking place by them. they had raised the dollar amount to $800 of, again, united airlines flights, not $800 cash. but $800 in united airlines flights. all they had to do was race that a little bit higher, i'm sure they would have gotten volunteers. >> i want to oosask, you're loog at this video. i believe this is when he got back on the plane. let's listen and we'll talk about it. >> can't they rent a car for them and have them drive? oh, my god. >> oh, my god. oh, my -- [ muted ] god. my god. what are you doing? >> i have to go home. i have to go home. i have to go home. i have to go -- just kill me. just kill me. kill me. just kill me. i have is to go home. kill me. just kill me. just kill me. just kill me. i have to go home. i have to go home. i have to go home. i have to go home. i have to go home. i have to go home. i have to go home. >> so, john, listen, i don't know the condition of this man, and, again, they're still investigating, but if someone had tried to pull me off a plane like that, i just think about myself as you said earlier, i think i would be pretty upset and stunned and i don'

david dow from a united flight on sunday night.oz offered an apology to all involved and said he is looking at the airline's policies. >> not going to put a law enforcement official to take them off, to remove a booked, paid, seating passenger, we can't do that. >> this is new video of the passenger, dr. dow, moments before he was dragged off the plane. dow is a physician in kentucky. >> i am not going. >> munoz said he reached out to dow to apologize directly to him but has yet to get hold of him. munoz was asked if he thinks dow was at fault in any way? >> no, he can't be. he was a paying passenger, sitting on our seat, in our aircraft, and no one should be treated that way, period. >> and we posted the full abc news exclusive interview with munoz on our website, abc7news.com. the city of san francisco is taking action in the wake of the united scandal to prevent something similar from happening at sfo. >> supervisor is asking the city attorney to draft a policy about sfpd officers who work at the airport. it would ban them from