>> there's no more human guy to put a face on united than oscar has. i know, knowing oscar, how personally troubled he is, he's going to make all the apologies. he doesn't like this at all. and i'm sure they're going to review everything that went wrong. and they could improve, i'm sure they can. but at the end of the day, they're going to try to make it right with that person. not all the people on the airplane that made the videos. and i suspect they will. my understanding was that person actually was accommodated. i'm not sure about that. >> gordon, thank you very much. ceo and chairman of continental airlines. >>> stocks closed fraction alli higher. nasdaq higher by three points. and the s&p 500 was higher by 1 2/3. a rather listless trading day. >>> we heard from janet yellen this afternoon, talking about hiking interest rates gradually to sustain what she's calling healthy growth. joining us is steve liesman. >> the economy is pretty healthy, she likes what she sees from the consumer. as well as the global economy, not being a drain any longer. e

oscar munoz left a statement. later in a letter to employees the ceo munoz called the passenger disruptive and belligerent. >> some people say this has damaged united's reputation. >>> time is now 4:09. more than 300 pounds of marijuana and more than a million dollars in cash was seized in alameda county after a cellphone traffic stop. of the sheriff's department posted this photo of the money on their page. they tried to pull over a van because the driver was talking on a cellphone. that's when another car cut off police trying to distract the police officer and the van got away. officials eventually arrested both drivers. they say they found 200 pounds of marijuana in the van and 100 pounds more in storage units connected to the suspects. the suitcase filled with money was also found in one of those storage units. >>> some dog owners are looking for answers. a park in san francisco is reportedly making some dogs sick. in 20 minutes what may be the cause. >> plus the secretary of state has a new challenge. what rex tillerson will be talking about when he meets with the russians. >> and your morning commute looks good in the bay area. coming up we're going to take a look at something the drive

as united airlines strulgles to stem the fallout, the company's ceo, oscar munoz says he has failed to create an environment in which employees are free to use common sense to solve problems rather thanictly following policy, something he says he will fix. >> you saw us at a bad moment. and this can never, will never happen again on a united airlines flight. that's my premise, and that's my promise. >> it really felt like a scene out of a movie. >> reporter: high school teacher jasen powell was on the flight with seven of his students. >> oh, my god. >> two of my students were crying. there were other people who were crying. it was a very traumatic event for everybody. >> thank you for flying the friendly skies. >> reporter: united brands itself as the airline of the friendly skies. but dow's experience has other flyers calling foul. jeff burns says a united employee threatened him with handcuffs if he didn't give up a first class seat to a frequent flyer and move to economy last week. >> probably the most charitable way i could describe it would be tone-deaf and condescending. >> reporter: a crisis mansioner says there are growing of frustrations. it has to relearn friendly. >> you

has been played more than 100 million times online. more now from cnn's rene marsh. >> reporter: christine and boris, united ceo sent out his third message and oscarunoz finally got his tone right. but it took two days, a viral video, and fierce outrage from just about everyone who saw that video before. the airline made a direct apology to the passenger who was dragged off of that oversold united airlines flight on sunday. he called it truly horrific, and pledged a thorough review of how the airline handles oversold flights and how it works with law enforcement. he said the review would be completed by april 30th. now, this new statement comes after munoz doubled down in an e-mail sent to employees actually defending the flight crew and calling the passenger disruptive and belligerent. and in munoz's first statement, he only apologized for having to reaccommodate passengers. this has been a disaster for the airline. the press office has not really been responsive and today lawmakers are demanding the department of transportation launch an investigation. we know that the agency said that it was reviewing the incident to determine if the passenger'