i do not know if i have an unprofessional level, but as well as in any powwow irina, so it gives me greatleasure as well toemcee -- to emcee this event. how many native americans in the san francisco bay area? let's see -- one, two -- [laughter] over 60,000. how many in oakland? 29,000. it is just really need for the san francisco bay area, northern california, california -- it is really neat to recognize native american heritage month with these four that we on this day. again, i know them well. and i can call them my friends, even though one of them is lakota. at this time, i would like to turn the microphone over to john of kqed. >> thanks, carol -- banks, ea -- thanks, earl. i'm president of kqed media. i'm glad you are all here, and we are glad you are all here, and kqed is proud to be joining in partnership with the san francisco mayor's office of neighborhood services and the san francisco native american health center and the native american aids project in celebrating american indian heritage month. we proudly celebrates the diversity out northern california by commemorating amer

statements this of a clear reminded us the use of profanity and racial slurs at is unprofessional andim, he -- and offensive. sexual ahead -- social commentary and racial slurs are not permitted. who will continue to focus on providing anti-bias training. new officers will receive periodic follow-up training. the supervisors and employees will receive ongoing training regarding responding to incidents, customer service, and employee discipline. we will continue to monitor these complete patterns to find the need for corrective measures as an agency and with this but to employees. i think that covers my report. if you have any questions, and will be happy to try to answer them. >> members of the board, and the questions? >> i think in your excellent report you cover he employees and passengers, but it does not cover the passengers. >> it does not cover specifically how we respond to a passenger-on-passenger incidents. the boy down is there. -- the breakdown is there. slide 7 recovers passenger-on- but passenger complaints. received 19. -- we received 19. preventive measures are part of

he said at the moment, the operation was comparatively unprofessional, because they had been unable to avoid police surveillance, but there may be something more serious. bbc news, athens. >> a parcel bomb has been intercepted by staff at the offices of angela merkel in berlin. postal employees raised the alarm over what postal authorities have confirmed has been an explosive device. the package was labeled as coming from the greek finance minister. angela merkel was in belgium at the time. an association representing more than 200 allies has warned governments against overreacting against last week's bombs on aircraft air freight has been banned from yemen, and germany has banned flights from yemen, and the netherlands has also taken steps. we have this report. >> the country is on high alert. it is all over the city. at this trial today, the in any american is wanted. he was prosecuted in osseshia -- the yemeni american is wanted. he was prosecuted in absentia. >> all of that being stopped, all of that is being pushed away. that is a problem. by force alone, we will never succeed. th

it's unprofessional. when you are dealing with somebody who has a loss like this, just think of the word professional. that's what we try to do. this sort of body language here, she's trying to comfort here, do you think she's buying it? not with that body language. she's not really buying it. some people won't. some people will never be the same. like that thing with katrina, some people are really good but you can tell just under the surface that they are a wreck. give them space, try to be professional, try to comfort them if you can, but some people won't let you. and don't take it personal. that's the main thing, just don't take it personal. sometimes people just can't be helped. they are not mad at you, they don't hate you, you are trying to help them. they probably understand that, but they have suffered a terrific loss and some people you can't help. but try. you got to try anyway. that's kind of why we're here, we want to try. some other feels, disorientation, physical or emotional numbness, loss

it's very unprofessional.ee why somebody would want to put somebody else out of business. >> we've done some studies that have found in certain instances business listings that have only perfect, glowing reviews will actually receive less eyeball traffic than businesses that have a couple of negative reviews. >> ultimately, these business owners know that this new form of word-of-mouth is here to stay. >> so it's something either you can embrace or you can kind of sink or swim. >> i think it's all an opportunity, even though maybe when you read it, when you find that person and say, what are you doing, how could you do this? the bottom line is if you use it to try and make it better, i think it's all good. i really do. ♪ >>> one bad review can certainly put a dent in your customer base, and it's how you react to those comments, though, that can make a big difference. let's turn to this week's board of directors to talk to them about this. angie hicks is the co-founder and chief marketing officer at angie's lis

want to know they're certified and professionals and maybe that's what's making everybody so unprofessionallly look like avatar when you're going through it. you don't look like a "playboy" center fold. it is what it is. >> latd dis, thank you. sarah palin, ready for reality tv? if she decides to run in 2012, would this kind of expose sure help or hurt her? you need website development, 1-on-1 marketing advice, search-engine marketing, and direct mail. yellowbook's got all of that. yellowbook360's got a whole spectrum of tools. tools that are going to spark some real connections. visit yellowbook360.com and go beyond yellow. that advertise flights for 25,000 miles? but when you call... let me check. oh fudge, nothing without a big miles upcharge. it's either pay their miles upcharges or connect through mooseneck! [ freezing ] i can't feel my feet.

he says diaz acted so unprofessionally it is difficult to watch. >> patient at the worst moment in ourd they need us at our best. if we are delaying responding to somebody, that's a negative outcome. >>reporter: spokes william for the santa clara county ems agency that oversees ambulance service is he this is a personnel issue for the independent contractor amr. they would only get involved if response time were being affected. balance crew are judged by the rae response time. seconds count. >> before we leave where are you going? >> celebrating my birthday. >> happy birthday. cool. >>reporter: diaz chatting up yet another woman when a qualcomm over the radio. but he takes the time to close the deal. >> sorry about. that what is your status. >> single. you guys are all single. >> unfortunately. where are you from. >> aren't you supposed to be working. >> we have a call. we have number before i leave? we have to go l. >>reporter: officials for the ambulance company decline to be interviewed for thezv story but issued a statement that reads in part the action of the individual depicted n

watching a complete with a professor of english goes on the rant about a war in iraq completely unprofessional, completely outside of their expertise. there are -- there are some good places that have appeared as a result of our campaign. the last year's president of the modern language association, professor gerald crafts to become graff of university of l.a., he is a leftist. professor graff is a very leftist. he writes for magazines like radical teacher. but he has -- this actually -- he has a theory that teachers should teach the conflicts the shouldn't be advocates on either side of the conflict. the should teach the conflict. they shouldn't impose on students. it seems like very basic elementary stuff. and he has been challenged. he is a lone voice, let me tell you. he's challenged now by professors particularly in the education field where they have devised the argument they held that he can have one of two views, you can have the radical view of social justice, social justice is now a part of the curriculum. social justice meaning of the redistribution of income, just a socialist doctr

he says diaz acted so unprofessionally it's difficult to watch. >> there is patients are at their worst moment and need us to be at our best f we're delayed it's potentially going to have a negative outcome. >> a spokeswoman says this is a personnel issue for independent contractor and they'd only get involve fd response times are affected. crews are judged by the response times seconds count. >> before we leave where are you go something. >> julio celebrating my birthday. >> cool. >> he's chatting up yet another whom a call comes over the radio but takes the time to close the deal. >> and what is your status? >> single. you're all single? >> yes. unfortunately. >> where are you from? >> aren't you supposed to be work something. >> we've got a call. do you hear that bell? >> can i get your number? >> sure. why not? >> that means we've got to go. >> and officials issued a statement reading in part actions of the individuals violated amr poll skpiz trust of the citizens served behavior unacceptable no way representative of the hundreds of men and women who faithfully sthefsh community eve

lodging a complaint when a professor of english goes on a rant about the war in iraq, completely unprofessional, completely outside their expertise. there is one -- there are -- there are some good places that have appeared as a result of our campaign. last year's president of the modern language association, professor gerald graff at the universe be a villain only if they -- and everything he's a leftist. professor graff is a leftist. he writes for magazines like radical teaching. but he has -- and actually, he has a theory that teachers should teach the conflicts, the day shouldn't be at the kids on either side of the conflict. they should teach the conflicts. they shouldn't impose on teachers. it seems like very basic elementary stuff. and he's been challenged. he is a lone voice, let me tell you. he has challenged now by professors, particularly in the education field, where they have devised the argument that they held is that you could have won of two views. you can have the radical view of social justice. social justice is no part of the curriculum. social justice meaning the redistribut

complete the unprofessional and outside their expertise. there is one -- there are some good voices that have appeared as a result of our campaign. last year's president of the modern language association, professor gerald graff at the university of illinois is a leftist, he is a leftist. he writes for magazines like radical teaching. but he -- he has a theory that teachers should teach the conflict. they should be advocates on either side of the conflict. they should teach the conflict. they should impose on students -- seems like very basic elementary stuff. and he has been challenged. he is a lone voice. his challenge now by professors particularly in the education field. the argument they hold is you can have one of two views. radical view that -- of social justice, social justice is part of the curriculum to personal social justice meaning redistribution of income just as socialist doctrine -- in fact they tried to make a requirement for graduation from one of these schools until there with a protest and they withdrew it. but now they