you know, they can look it up in the department stores like macy's, for example, they can put up a upcd find it in their system. but if you put it off, a lot of things can change to the time you go to return it. >> yes, absolutely. and not only that, an interesting point. first of all, you own it. and then you're going to end up turning around and selling on a site like ebay. but something else interesting, they're tracking you. if you're a perpetual returner of merchandise, they can actually ban you from making purchases because it's expensive. as i said at the very beginning, to return something to a company. so i actually started thinking how many things i return. i return a lot of stuff. i wonder if i'm being profiled right now. you know, maybe i'll walk in and say, oh, there's that guy again butowski, let's not let him buy anything. >> as long as you go in there, don't procrastinate, don't put it off. and finally, go at a good time of day when they're not super busy and mostly, be nice. if you go in there and you're really, really nice. i don't know, i feel like they'll feel bad f