behind you, though, look, our-- our-- our coworkers, most all of whom are unionized, they want us to suckieded. they want united to be the world's leading airlines. you go through the process of getting a contract. there's a concern kaboke around that. i don't think unions get in the way of being a successful business, no. >> rose: when you were c.e.o. of continental, you had in terms of employee satisfaction a very high number. >> that's correct. >> rose: so what's your speech to your new united employees? >> well, i encourage them to talk to the former continental coworkers, for them to understand the cult that you are we're trying to build. and you've got-- you know, you've got to deliver. you can't just talk about it. you actually have to deliver. you have to make people's lives measurably better. they've got to see and believe in the future. you've got to deliver today. you've got to give them visibility for tomorrow. a lot of it is communications. i go out and i do what i call c.e.o. exchanges. i go across the system and all over the world and i meet with our coworkers. i talk for a fe

use my pencil. somebody gave me an empty one. with the jail, the jail sucks really bad, so you have to put sucky candy in it.ou a good hold. okay, this is the finished product. all homemade, jail-made [ bleep ]. i'm an artist, you know what i mean? i've always done makeup on the ousts and in here, i like to look how i do on the ousts, so i don't feel trapped. i feel more like me. >> laney markert on the other hand isn't feel like herself at all. >> never been arrested? >> no. >> are you addicted to any drugs or alcohol right now? >> yes. >> what are you addicted to? >> alcohol and heroin. >> markert arrived at santa rita a couple of hours earlier. after she was arrested at her high school and charged drug possession. >> so, what happened? >> we were smoking in the bathroom and someone smelled it and told the office and the office came into the bathroom and smelt it and told us to come out and we went straight to the office, got searched. so, then i got caught. >> and you ended up in santa rita. >> yeah, for the first time in my life. >> as she awaits assignment to a housing unit, markert receives an unoffici