usable data, comparables, even to the untrained executive director. i have an anecdotal story -- story. i took a survey the other day about taxis at home at 8:00 on a sunday i took a survey. to 48 questions, by the way, to the average taxi driver is a little absurd. [tone] >> kory lamb, followed by david toronto. >> good afternoon. my name is kory lam. one of the things i wanted to talk about at the last meeting, but got wrapped up in the emotions of everything we were dealing with, during the golden gate celebration -- i drive a taxi and i had some folks that needed assistance closer to christie field than the marina safeway. as i got closer and closer, the dpp pearson -- the d p t person would not allow me to even just get 2 ft. beyond the barricade soccer disembark. instead, they may be brought to the golden gate bridge, which is not where we could stop off anyway. at the south side of the bridge i stopped and got yelled at, but these people needed to get out. there's no place for me to drop off my passengers. they were here for your event. we need

giving us access usable data, and not as really the whole key issue doctor, did i pronounce your name right, i'm sorry. okay. i wanted to know what lessons we have learned thus far. it's only been since the first of july, right? >> correct. >> what did we learn in that period of time, what is working and what isn't, what lesson should we take? it is all about folks changing their practices. one of the ways that you approach change management you train and train and train. training becomes very important. one of the lessons that we learned at the very beginning of the people that we didn't train enough, in this you may have heard, some people needed more training. and then we pay for it. certainly, that was a big lesson for us is to be very mindful of training, help desk, online tools, providing all those different things. >> to what extent do you think that the training provides great things -- and how sort vendors? what is the quality provided by the vendors? >> the training provided is very good. we just need to continually reinforce it and reinforce it well. that is where our inter

he said, and i quote, the right data, anytime, anyplace, usable what in the authorized recipient, preventable only by law and our policy and not technology, protected by a comprehensive regime of accountability. this week we marked the 11th anniversary of the 9/11 terrorist attacks. the national security community has achieved numerous successes as they pertain to my office these include improving interoperability of our sensitive but unclassified networks, enhancing the capabilities of the fusion centers, state and local fusion centers, expanding the application and impact of the nationwide of the nationwide suspicious activity reporting initiative, strengthening industry and government adoption of our interoperability and standards framework including the national information exchange model. and finally integrating our nonfederal stakeholders, particulars to a local enforcement into the national policy conversation through the inner agency policy committee mentioned. but we are not without challenges. these include the continuously evolving threatened environment, the tsunami of data faced

second question i want to ask about the problem of software, you know, that would give us access to usable dataand that's the whole erp issue that the expecter general done recently as two months ago. doctor -- [inaudible] okay. i wanted to know what lessons we have learned about g february this far. it's only been since 1 july. >> it's been fully deployed. >> what have you learned in the period of time of full deployment. what's working? what isn't? what lesson should we take from that to make gfed a success. >> it's about change management. from inauditble to what is auditable. and one of the ways that you approach change management is you train and train and train and so training becomes very important. i think one of the lessons we learned at the beginning that the deployment we didn't train enough. and this is what you may have heard some comments from -- they needed more training and pay report. we have certainly -- that was a big lesson for us. to be mindful of training. help that online tools providing a time training. all of those different things. >> what extent do you think the train

the second question i want to ask was about the problem of software that would give us access to usable data. and that's really the whole erp issue that inspector general looked at as recent as two months ago. and dr. matiella -- and i pronounce your name correctly? i'm sorry. okay. i want to know, what lessons were learned about gfebs assorted pencil been since one july, right? >> it was fully deployed spent but what have we learned, and come in that period of time in full deployment, what's working, what isn't, what lessons should we take from that to try to make gfebs a successive? >> well, it's all about change management. it's all about folks changing their practices from what is audible. and one of the ways that you approach change management is to train and train and train. so training becomes very important i think one of the lessons we learned at the very beginning of the gfebs the point is we didn't train enough, and this is what you may have heard, some comments that they needed more training. so we have certainly, that was a big lesson for us is to be very mindful of training, on

the second question i want to ask is about the problem of software that would give us access to usable data and that is double erp issue that the inspector general looked at recently. i want to know what lessons we have learned thus far. it has only since -- been since july 1? >> it has been fully deploy. >> what have we learned since full deployment? what is working and what isn't and what lessons can we take to make sure we can make it a success? >> it is all about folks changing their practices to what is aduitable. one of the way as you approach change management is you trained and trained and trained. training becomes very important one of the lessons learned in the beginning is that we did not train enough. you may have heard this, that they needed more training. that was a big lesson for us. we need to be very mindful of training, online tools, providing -- >> to what extent that you think the training provided by the vendors is worse than training provided in house? what is the quality? >> it is very good. we just need to continue to reinforce it. that is where our internal staff co

question i want to ask was about the problem of software, you know, that would give us access to usable data, and that's really the whole erp issue that the inspector general looked at as recently as two months ago. and doctor matieela, did i pronounce your name correctly? i'm sorry. okay. i want to know what lessons we've learned thus far. it's only been since 1 july, right? >> it's only been fully deployed. >> what's working, what isn't, what lessons should we take from that to try to make it a success? >> well, it's all about change management. it's all about folks changing their practices from what was inawdable to what is audit bl. and one of the ways that you approach change management is you train and train and train. and so training becomes very important. i think one of the lessons that we learned the very beginning of the deployment was that we didn't train enough, and this is what you may have heard in some comments from dfas, we needed more training in the pay report. so we have, certainly, that was a big lesson for us is to be very mindful of training, help desk, online tools, p

he said and i quote, the right data anytime anyplace usable by any authorized recipient preventable onlyby law and policy and not technology protected by a comprehensive regime of accountability. this week we marked the 11th anniversary of the 9/11 terrorist attacks. the national security committee has achieved numerous successes that pertain to my office. these include improving interoperability of unclassified networks, enhancing the capabilities of the fusion centers, the state and local fusion centers, expanding the mission application and the impact of a nationwide suspicious activity reporting initiative, strengthening industry and government adoption of our interoperability framework including the national information exchange model. and finally integrating our nonfederal stakeholders in particular state and local law-enforcement into the national policy conversation through the inter-agency policy committee that you mentioned. but we are not without challenges. these include the continuously evolving threat environment, the tsunami of data faced by our mission partners and the co

he said, and i quote: the right data anytime, any place usable by any authorized recipient preventableonly by law and policy and not technology and protected by a comprehensive regime of accountability. this week we marked the 11th anniversary of the 9/11 terrorist attacks. the national security community has achieved numerous successes. as they pertain to my office, these include improving interoperability of our classified networks, enhancing the capabilities of the state and local fusion centers, expanding the mission application and impact of the nationwide suspicious activity reporting initiative, strengthening industry and government adoption of our interoperability and standards framework including the national information exchange model, and finally, integrating our nonfederal stakeholders, in particular state and local law enforcement into the national policy conversation through the interagency policy committee that you mentioned. but we are not without challenges. these include the continuously evolving threat environment, the tsunami of databased by our mission partners and

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