employee. the average time to close a workplace complaint through of the va is 459 days. less than 4% of the complaints result in a finding of discrimination. employees can then go to the equal employment opportunity commission. that takes on average another 419 days, just over 5% of those complaints resulting in findings of discrimination. that's about 2 1/2 years on average for the complaint process, but banger says in many cases it's even longer. >> there is no real method of getting immediate relief. >> reporter: what effect does that have on the people who are timing a claim? >> i think the effect is that whistle blowers are discouraged. >> reporter: and not just discouraged. in her client's case? >> immediately after reporting the assault and the harassment the va initiated a campaign of retaliation and harassment. >> reporter: that's what becky says happened to her. she got written up for 11 incidents in the week following her first complaints to management for things like patient scheduling error and allegedly being late. she eventually got demoted. her disabled co

>> like he could see me out of my clothes. >> reporter: this va employee we'll call becky wants people to know what she says is going

. >>> the va employee accused of trying to cover a scandal could have exposed private information of thousands of veterans. the worker e-mailed documents to himself containing personal information of 2100 patients the va employee talked to associatre e-mails as unauthorized wait list that could have been used to hide lengthy cares in providing care. >>> winter weather is late this year f. loveland ski resort opens today the resort had to push back opening day because of our unusually warm fall. lift one starts in two hours and two minutes. for people who are counting. >> who is counting? >> for us today. >>> it's quite warm. 50s. as i said over the course of the weekend, 9 cares colorado shares is coming up. that's not the only thing in the next few days. tomorrow is veteran's day. relatively mild veteran's day for us. we move to mid and upper 70s coming up by tuesday. that will be a near record high. thursday of next week, it's a long way off. it does look like there's a system that is going to come over the area. looks like mountain snow for sure. rain change over to during the aft

the va confirms employee discipline.... but we'll never know. they redacted that from the report too. but a spokesman procedures to make sure this kind of dishonor never happens again. "obviously, it's not an outcome we would have wanted, but it's something that, in the va, when we identify an issue, we use it as an opportunity to learn and move forward." we can't expose these problems and push for fixes without your help.... this story came to use via viewer email..... you can do the same, confidentially.....at tips@wtsp.com. noah pransky, 10 investigates. tuesday evening- a memorial was held for the victims of the "ohio state university attack." 11- people were hurt -- when a man plowed his car into a group of people and began stabbing them with a knife. all but three of those hurt-- are now home from the hospital. the attacker was shot and killed by a the attacker was shot and killed by a campus police officer. when he came to ohio state 3-months ago -- he told the student newspaper-- campus. investigators believe he was likely inspired by "i

we view this as unacceptable and have taken appropriate actions >> the va confirms employee discipline but we will never that from the report two. a spokesman tells us that they have since adopted new policies and procedures to make sure this kind of dishonor never happens again. >> obviously it is not an outcome we would have wanted, but it is something in the va where we identify an issue we have an opportunity to learn and move forward. >> we can't expose?exposes problems without your help. you can let us know confidentially tips a tran01.com. >>> tonigh victims of the ohio state university attack. 11 people were hurt when the suspect plowed his car into a group of people yesterday and began stabbing them with a knife. all but three of those hurt are now home from the hospital. >> from time to time things happen that are unfortunate, or that are hurtful. when those things happen, what really works for assist come together in the spirit of unity. campus police officer. when he came to ohio state three months ago he told the student newspaper he was afraid to pray in public on campus.

the people at the top, including the secretary of the va have to hold the employees accountable. you have to have choice. there was a poll in march that in 91% of veterans thought they should be able to seek health care elsewhere. they want veterans to have that choice. employees at the va can get whatever doctor they want to, veterans should not have it any differently. >> it is a great campaign action. you can't legislate change. we need leaders in the va, we need leaders in the va that are willing and committed to a cultural change. the military, if a general says wear a pink shirt on friday, that happens all around the world, we can't get two regional offices on the same page. and that is the kind of changes that we need. we need a change where they take pride in their job and in the fact that you're not just providing a quantitative service, but you're providing a service that needs to be qualitative. a way that is a better quality of life. currently some of the metrics from hillary clinton and the other administration talk about the amount of veterans treated. handing paink

sun keeps rolling around our skies. ,, ,, ,, ,, ,, >> this affect patients of the va eastern colorado system. an employee e-mailed incrypted documents to a personal e-mail account. those documents had the veteran's names, last four digits of their social security numbers. and their diagnosis. the va is working on notifying each affected veteran right now. >>> new at 6:00, keystone resort is hoping the third time is the charm. the resort has delayed opening day twice now. there you see why. it is too dry. it will try again though. november 18th. right now, our matt kroschel shows us the early season has >> reporter: snow cats finally pushing around enough manmade snow for loveland to open tomorrow morning. >> our workers are hard at work today. some of them are working around the clock to get those final jobs completed. >> reporter: loveland along with all of the other usual early season openers, except for arapahoe basin, have been struggling to make snow in near record breaking heat. >> we are going to have a top to bottom run. a thousand vertical feet. >> reporter: while some snow here acopper mountain

the reaction of washington was to spend more money when what is actually needed at va is accountability for employeesand choice for veterans. if they can't get into a facility, they need to go to private provider. nicole: thoughts on the wait times and we know that some of them are actually been fatal in the end? >> yeah, wait times -- the reports released just last month exposes that wait times here have continued to lead to a loss of life. daytimes are reflection of bureaucracy. so when you have a limited number of choices and there is no transparency on the number of appointments, appointments can be canceled or shuffled and veterans become a number. when a veteran doesn't have a choice, there's no incentive for competition so they treat veterans like numbers instead of customers. so it's not just a matter of hiring more doctors and nurses, in some case that is can be the case, in reality it's about creating a culture where the veteran is at the center as op es today va bureaucracy. lauren: robert mcdonald the secretary of veterans affairs said something interesting. we still have a long way to go

va secretary. they need to fire employees at any level.imately the most important aspect i think is giving veterans a choice go to a private provider if they need to. that creates competition a hospital like this will need if they treat veterans like customers as opposed to numbers. they are caught in a burr rock see that are faesless. you talk to veterans they are optimistic he will change the culture of the va. >> how long will this take in they have been waiting too long for these changes already. >> it will take a while. you have got -- it's a 340,000 person bureaucracy, 160 hospitals. it is a single payer government healthcare. until you have leadership willing to claen house it will take years. it will change culture and when you do it cascades down to those doctors, to those nurses. the whistleblowers will be standing up sharing information. what we have been doing hasn't worked. spending billions more and hoping the system will reform itself is not a solution. you knead a real change agent. that's what donald trump represents and w

says bonus should not be banned across the board saying the money helps recruit and keep good employees. the va says bonus are essential to reward leaders that promote strong customer service and build an effective work force. then the best brightest in public service will go elsewhere. isaac son own bill to block bonus engage in misconduct. we checked the salary of getting $10,000 bonus and found they often earn more than $150,000 a year. >> senate has two months to consider house bill that would ban bonus for v a employees to legislation essentially expires. at the end of the year. >> volkswagen emission scandal is far from over new lawsuit filed in chicago german auto maker installed devices than was first thought lawsuit alleges company used the software in its six models of cars with gasoline it was previously thought devices were found in diesel models$14.7 million buy back deal for diesel cars was approved by a judge last month. >>> well ya shoe hoo says some employees knew about 2014 data breach just months after it happened. they announce breach in september after an investigation hack

he was also a lab technician at the phoenix va, and he would tell his wife what it was like >> he would talk about how a lot of employees are overworked. >> it's really daunting that two years after the original scandal, things have not changed. >> since the phoenix va director in charge at the height of the scandal was fired, the hospital has gone through about a half dozen directors in the last few years. the latest appointed a couple of months ago. >> that whole culture is still happening, that kind of corruption, not wanting to be held accountable and trying to sweep things under the >> so i, you know, like i said, the culture of safety and one equality, it also involves access, is really the one that we are focusing on and making sure that we have here. so in order to get there, again, i tell the employees i can't fix what i don't know, so please come forward and bring these issues to our attention, which they are doing. >> reporter: nelson has not laid a plan for any sweeping changes it's too early to tell whether she will do more or less than her predecessors in addressing the corruption and wait time issues and

this affects patients at the va eastern colorado health care system. it says an employee e-mailed unencrypted documents to a those documents had their names, last four digits of social security numbers and diagnoses. the va is working on notifying each affected veteran. >>> you may not have stepped outside, here is a live look at copter 4 over the traffic. we understand today it's going to be a sunny, clear day. but ashton, i have to say we desperately need rain. >> we really do. it's been almost a month since we've had measurable precipitation along the front october. and we had a whopping 0.01 of an inch. genesee, just above freezing there in the foothills. 34 degrees with mostly clear skies overhead. clear skies over downtown denver as well, including here in denver, we're at 45 at dia. 43 in boulder. 30 in greeley. most mountain towns waking up to 20s. we'll be in the 50s if not 60s for most opening day at loveland. about 45 at the top of the lift this afternoon. 60s on the western slopes. 60s and 70s later today on the eastern plains. doppler 4000, i have to keep che

va has great problems that need to be fixed. serves seven, eight million people -- seven million people, i think, last year and has tremendous employee base. just so many things to do. >> julie: a recent study found 20 vets commit suicide he day in the u.s. brown said the secretary of the va is the toughest job in the cabinet because of the number of problems they face. >>> hundreds of people showed up to the steps of the massachusetts statethousand rally against hate crimes. >> all p equal. >> daniel: many of the people at the rally feel there has been a rise in hate crimes and harassment since the election, but several local lawmakers say the issue much bigger. >> here is what is nonnegotiable, everyone in this country deserves dignity. everyone in this country deserves respect. >> daniel: in the weeks since maura healy set up a hotline, they received 200 calls statewide. terrorist suspect is held without bail. he tried to join isis and considered carrying out an attack in new york city. he wanted to carry out a vehicle attack with a garbage truck crushing residents. police arrested him at his apartment. he traveled to turkey and y

va is facing. just curious, how did he do? >> i think he did okay. we asked him a lot about some of the issues we have trained and wants to drain from the swamp employees that don't put veterans first. family members and employees exposed for decades. >> if you could chat if you look at the camp lejeune situation they have granted coverage for 8 different diseases for disability when in additional diseases that the va is ignoring. >> he would also expand agent orange benefits. >> getting coverage for the blue orange navy folks and also other victims of agent orange. >> while struggling with the va over agent orange benefits, rob of clearwater found he was 12,717 on appeals list. nationwide 450,000 cases our backlog. they are trying to figure out whether these physicians lack medical backgrounds. >> have to be qualified in the job they do. >> something else that needs to change, policies and regulations that conflict with one another and confuse employees. >> i'm an attorney and have -- have been an attorney for a long time. i read some of those regulations and i don't understand it. that is why we need to do a >> kevin asked of the va to change his mar

employee unions. that cap would match the federal discount given to the va. >> please join veterans in voting no on this initiative. >> reporter: but every political party, newspaper, and veterans group has come out against it, fearing drug companies will react by raising everyone's drug prices. in this voter guide it turns out many of the propositions will have a huge financial impact on the nation's largest economy here in california. whether it is taxing pot, extending income tax on the state's richest residents, adding tax to cigarettes, and even the death penalty is getting a second look for financial reasons. >> it is a disgrace. >> reporter: actor mike farrell supports prop 62, which would end the death penalty, because one estimate claims californians have spent $5 billion maintaining death row and funding appeals without a single execution in a decade. and finally -- >> okay. so i'm going to watch one of my own scenes here. >> reporter: one proposition would probably kill off what was once an estimated $4 billion california industry, porn. >> i always used condoms. >> reporter: prop 60 would al

bring common sense approach to va administration rules and how interact with employees.e again, i think there is a consensus that veterans are special individuals, families have sacrificed, as owe them and i don't know very many people who don't feel that way. here is joseph, soccer creek, georgia, independent line, last call. go ahead. caller: good morning. i was wondering, is the giving any consideration that the wildfires in the southeast are being terrorists?e i'd like your comment on that, please, sir. thank you. well, i don't know that anyone has shown there is evidence of that. we saw in israel, there was apparently arson nvolved with fires that had devastating impact necessary israel, it is something we should be aware of. i don't know there is evidence that is the case. is : our guest chris, talking about intelligence and other matters. thank you for your time. coming up on the program, we're to look at the topic of fake news, you have probably heard that term over the last years, especially in light of the election. our guest joining us to talk max read, whol b

if you're unfamiliar, this would provide va pricing on drugs to government employees in california. think i've got that right. and as you might imagine, the drug industry is not particularly happy with the prospect of that, given they would like a free market. who can blame them? and they're afraid it will set precedent and other states could follow. although frankly, guys, in trying to implement something like this, it becomes very hard to imagine how they would go about doing it. california is known for propositions of all types, some of which never actually even if approved come to fruition. that's a big one in california to keep an eye on. >> it is hard to implement, it is hard to implement. >> right. or the drug companies pull out of california. >> there's $4 billion at stake. my late father used to go to the va hospital. i think he probably went there four times a week. he loved them. i'm not kidding. it was like a place for him to go, they were really nice. and the stuff at the va, the prices that they offered were -- >> the lowest price. >> it was like a great bargain. i sai

va hospital. the story line, a c plus team of employees under funded, under staffed, have stopped overworking themselvesshot new chief of surgery steps in to turn them into their a team. those are your headlines. >> it sounds hilarious. can't stop laughing. >>> we're still off on directv. our friends down in florida just wrote, steve, mark and i are in our bathroom watching you on our small tv that has cable. >> that's so nice. >> they are calling directv. >> what's their name? >> the stallmans. roommates from college. >> that's going to be the cleanest bathroom in the country. >>> all eyes are on hillary and donald but your vote matters more than them. coming up next, how your hunting and fishing rights could be affected? >>> it was her first solo performance on the trail so what did me lane i can't trump say and how did it resonate with the crowd. john roberts is live. he's next. our eyes...they have a 200-degree range of sight... he's next. hey! ... and bad for the barkley twins. take care of all your most important parts with centrum. with our most vitamin d three ever. >>> now for some quick headli

employees having instructed to falsify wait lists. we will have a new secretary of veterans' affairs in january and they have to improve the culture at the va and need to tackle these issues head on. some laws need to change. the house passed the va accountability act which is in the senate and they are looking to try to to get a final product to pass before the end of this year because like the albany stratton va hospital director the department of veterans affairs wanted to fire but the review board said you can't, the law is not going to allow you to fire this person who should have been replaced. improving the culture, changing some of the laws, changing money more efficiently are important. we can have a debate just on veterans because theres no end ever to ways we can serve those who have kept us safe. >> thank you, there zeldin. at this point if you would like to, mr. zeldin, you have the opportunity to ask one question of your opponent, miss throne-holst you will have two minutes to respond to that -- if you have a question or comment, identify what you do or what you're with and pose your question. again if you're going on a monolo

employees have been instructed to falsify the wait time list. we are going to have a new secretary of veterans affairs in january and they have to put the culture at the va and the need to tackle these issues have done. also some laws have to change. the house passed the the accountability act which is in the senate. they are working on getting final project to pass before the end of this year. because like the albany stratton did hospital director, the va want to fire but the review board said you can't. the law is not going to allow you to find this person who should have absolutely have been replaced. improving the culture, changing some of the laws, managing money more efficiently are all very important to abide what we could have all the pictures on veterans because there is now in ever to ways we could better serve those who have kept us safe. >> thank you. at this point, if you would like to, mr. zeldin come hear the opportunity to ask one question of your opponent, ms. throne-holst, you have two minutes to respond to that question. and as i said at the beginning we really would like it to be issued based. thank you. >> completely issue-based. if