vanuza alfredo pedro de souza is familiar with the waiting game, but now it is her turn. with very little preamble, she gets to see a specialist to examine her thyroid. people in san matteus are not used to being treated so well. there are few doctors and no special is in the densely populated area. -- no specialists in the densely populated area. in 2010, vanuza alfredo pedro de souza's husband slipped a disk and takes out his x-ray pictures to prove it. but he has not been treated for four years. >> the orthopedic doctor told my husband to go to the new meteorologist, but there isn't one. i have now registered a complaint. i was told the examination reports are too old, so now we have to start from the beginning again. >> but there is another way, and that is cies, which has the backing of brazil's state system. the health authorities send people to cies sites and pay for their treatment. the service offered by the organization is a welcome means of helping to shape a couple of months off long waiting times. people have to wait here, too, but not for long. they are give