susan way—vauthier added... we promised you a fortnight ago that we would try and get someone from the bbc to respond to the feedback you've given. so let's discuss that news app upgrade and other matters with naja nielsen, who's the digital directorfor bbc news. thank you so much for coming on newswatch. you'll know there have been lots of complaints about the new news app and many people are saying it's actually harder to navigate around the app. you used to be able to select what you wanted from tabs along the top. now you have to kind of scroll up and down a lot. why have you made it harder to find the stories people want? so that's an interesting point because you can still navigate very easily. so if you read a story that is about business, there is a little business tag on it and if you click on that, then you'll get all your business stories. and that is how most modern mobile apps work. and i hope that the people that are now learning that new navigation, that they will very quickly learn it maybe after

susan way—vauthier added... biggest media app in the uk. only apple news is as big an ours. we have got 13 million users every month. it is — it is such an important audience for us and it's very important for us that it works the best it possible can for all 13 million of them. and also for even more than that, because we are ambitious, we want this app to grow to more audiences. can we talk specifically about customisation? so people used to find it very easy to select a palette of topics for their feed, and lots of them are saying they can't do that any more. are you committed to offering that personalisation? it's again — it's again we are going we're moving from what you can call kind of in the past, a lot of digital services, they had these "library—style" where you had to look at long lists and choose from the long lists, whereas more modern products they use the search function. and the truth is, i can admit that is that our search was not optimal in the old app. over time, we need to tailor and personal