on a ventlator, unable to communicate, he knew the technology was keeping him alive, but it was his familynd staff that made his life worth living. something as friendly as a nurse washing his hair. >> what she didn't know is the only part of my body that could feel sensation normally was my head. >> reporter: in less than a year, he was able to return to the hospital he loved as ceo. but he was different. >> i really came to realize how critically important what i call compassion and attentiveness are, both for provider satisfaction, patient satisfaction, and driving quality and safety. >> reporter: he instituted the patient and family center care initiative, designed to improve patient care and the employee work environment. >> it's about valuing and respecting everyone. >> reporter: today, he works with a therapist to help him work, even though he can't feel his steps. he's promised himself to live as normal a life as possible. >> courage is not the roar you make when you go into battle, but the quiet voice that helps you get up every day and try again. >> reporter: dr. sanjay gupta, cn