many of them help protect the most vulnerable in our community, the children. >> tonight vickie wynnetwo social services employees who expose working conditions inside the agency. vickie, they say it is having an effect on the kids they serve. >> and that's why they're speaking out. these are current social workers risking their jobs going on the record to reveal what they call a crisis. they called us after seeing our reports last october, and they say there's even more to expose about the child abuse hotline. >> i feel very powerless because we are not meeting the needs of the community. >> people are having to go on anti-depressants, having to take stress leave. >> social workers dawn and jean have worked a combined 26 years with the santa clara department of family and children's services. they say never has it been so bad. >> it's toxic. >> where conditions inside the agency have made it more difficult to do the work out in the community. >> your call has been forwarded. >> our whole aim in being social workers is to help out children and families, and it is made impossible for u