he's vincent emmanuel and he's been in business at 7/eleven for 43 years?anchise here. reporter: it is out of control now. >> well, somehow with this [inaudible] and covid scenario, this whole thing has become a totally out of control situation here. reporter: you have one franchise, one store. >> one store it. is all i have. reporter: this isn't wal-mart and can't figure it as a cost of doing business. it comes out of your pocket if someone steals. >> absolutely. i have a family and go to work every day and need to feed my family it. is all i have. reporter: 131 theft incidents reported in philadelphia this year only 63% of them prosecuted. are we not doing enough to prosecute people that are guilt? >> somehow all of a sudden there's a different culture about it. we feel it's okay. you're taking from somebody who have it. the realities that i get up and go to work just like you and everybody else. all i'm trying to do is try to make a living out here and the whole culture has change that had you have t i'm gone that take it. that's somehow brazenly become

handle it not to minimize that, but here is a guy who can't handle it so much because you have vincent emmanuel7-eleven franchise. >> that's exactly right. we've been in business for 43 years and i only have one store and i have three daughters and my wife and we have a family to feed. reporter: here is the numbers i want to show david these numbers in philadelphia specifically. we had over 5,000 incidents of retail theft this year in the city. only 131 arrests. why is that? >> well, the district attorney in philadelphia thinks that i don't know what their mindset is he probably feels that shoplifting like a small crime really doesn't mean anything. reporter: it's not small to you. >> it's not. the older days of somebody coming and stealing a candy bar and a soda is not there anymore. they aren't the same people. these are professional shoplifters people coming in with the bags and throw everything in bags, it's easier to sell, and it's really bad out here. really really bad. reporter: in addition if you try to confront somebody you take your life in your hands right? >> absolutely, because the

i'd love to get the voices of the people who this is impacting vincent emmanuel is one of those how dohere? >> the problem is that we have a family to feed just like everybody else. every dollar is a dollar for us too. the problem is that i have three daughters have all been to medical school and all that stuff and with that kind of bill very recently it's almost like impossible, you say hail mary before you come to work everyday and you know what? there's nothing wrong with saying something like that but everyday we're scared to death about operating this store. we don't know what to expect the following day and that's what goes on. liz: liz take a look at the numbers. some people blame the lack of prosecution so up to this date in 2023, there are over 5,000 incidents of retail theft in philadelphia. there are 131 arrests. that seems incredible. >> and the problem is that the district attorney don't think that this is really a big deal. those days of somebody stealing the candy bar and maybe a pack of cookies are gone. these people -- liz: love that if they only took that much. >> tha