charged with crimes and are awaiting trials for the resolution of their cases, we met sergeant virgil collette who says he has come to understand why some inmates have a propensity for causing trouble. >> some of these people, their coping skill is to act out. that's the only way they can get attention to get their issues solved. what are small issues to us are large issues for the inmates. if you have somebody controlling you 24 hours a day, 7 days a week, telling you when to get up, when to shower, when to eat, when you can have the phone, when you can't have the phone, when you can visit, when you can't visit with your friends, yeah, we pretty much control every aspect. little things are important to these people. >> reporter: one of the hot beds for trouble at any jail is the booking department where inmates first arrive upon their arrests. most go through the often lengthy process without incident. during our shoot kenneth witty was arrested for driving under the influence and illegal possession of a firearm. he was already on probation for various drug and firearm-related charges as well