we had vsa call back the folks that were lost. often times what happens when we are looking to reach out to them they are no longer available and we absolutely understand that was a challenge during open enrollment. >> did you have in some cases where you couldn't call back because you couldn't access their numbers? a lot of times people have their phone numbers blocked. >> understandable. yes, that could have happened, yes. >> do you know how many? >> i don't know how many were not called back? >> i appreciate when we do this in the future that we include some of that as well. it is good to know and it might give more options what else we might be able to do to get to those members. thank you. >> lastly, i just have a general question. this is the first time we used "outside vendor" to support this aspect. do you think that it met minimally or maximally or kind of okay or no, we won't do this again or need to do further work? how would you assess the result overall? >> what i can say is we would not have been able to meet our mem