. >> diane filed a claim with the city, which handed the case off to its contractor, vsi meter servicesack to the city. >> they were kind of playing hot potato. let's see if those guys will take it. let's see if those guys will take it. >> that's when diane got serious. she had her plumbers document all of the repairs and document it on videotape. >> this pipe caused the leak down here. >> john had a similar catastrophe at his san francisco rental home. >> two men were out in front and were making an attempt to replace the water meter. one man put a tool in there and started to turn it, and the other man said, no, no, no, turn it the other way, and what happened, i don't know, other than it busted the type. >> his tenants watched water flowing down the street. >> prior to that gentleman showing up, we didn't see any leakage whatsoever. >> john paid $5,800 for a new pipe and concrete and then filed a claim with the city. again, the city turned over his case to the contractor. >> i think it's unreasonable to say that it's not their fault and that we should stand the entire cost. >> if dam

the people are without water and i got a $5,800 bill. >> the contractor, vsi, has indemnified the cityt may cause during the project. once a case is turned over to the private contractor, the puc said it cannot discuss the outcome. the p.u.c. said people have filed claims and some were paid. if you have a problem with the new meter, let me know about it. go to abc7news.com. i'm michael finney, 7 on your side. >> coming up next, a hands-on experience with nature today. the creepy, crawly creatures that are a big hit among the kids, who got a preview of animal palooza. hey guys, what can i get for you? i would like a decaf 360 calories please. and for you? i'll have a triple iced 410 calories please. you want the 40 whipped calories on that? uh, you know what... i'll have this instead. [ female announcer ] swap one thing a day for a yoplait light. with 33 flavors all around a hundred calories, a swap a day adds up to amazing. now you caadd some crunch to your creamy. yoplait light with granola. try it today. mmm... if i were cheese... i wouldn't want to let go of myself either. come try

>>reporter: contractor about vsi has indemnify the city for damages it may cause during the projecteste a indicates is turned over to the private contractor the p uc says it can not discuss the outcome. the p uc did say 8 homeowner have filed claims for pipe break so far and 5 of them were paid. now several others filed claim for other plumbing damage. no now, if you have a problem with the new meter let me know about it good. to our web site. i'm michael, 7 on your side. >> is coming for schools around the country tonight. president obama announced plans today to give states the chance to opt out of the controversial no child left behind program. >> starting today we'll be giving states more flexibility to the meat high standards. keep in mind the change we are making is not lowering standards. we are saying we are going to give you more flexibility to meet high standards. >>reporter: under the presidente ticket states can ask for exemption by meeting certain conditions including adopting a plan with low scoring school and putting students on academic track for college and contrary. o