walter bettinger. walt, nice to have you back on the program. let me begin by asking you, how would you describe investor sentiment right now? optimistic? pessimistic? are individuals feeling that they miss out on the rally? are they participating? what are you finding? >> well, suzy, thanks first for the invitation to be here. it's great to be back. i think most of our investors at schwab are feeling pretty good. as you know, we're not advocates of market timing. and what we recommend to our clients is develop an investment plan that is going to have them taking a long-term perspective, understanding their risk tolerance, making sure they diversify from the down side standpoint, staying invested, not trying to guess the market and keeping expenses low. so the investors who follow our advice at schwab have done quite well. they've caught a very nice run in the last three-plus years. >> you say have a plan, but this is a confusing time. there are a lot of choices out there. people aren't sure, should i buy individual stocks? should i turn to an i