businesses, c.e.o.s and entrepreneurs, including the trump organization, the "new york times", aig, warner music group, and even "nightly business report". she represents numerous companies on the fortune 500 list, not bad for a person who hadn't even thought about a career in insurance when she was studying at the university of michigan. however, the more she learned about it, the more she felt it suited her. >> it sounded like the perfect requirement of my skills, persuasion, listening, getting people to follow somebody's desire to get something done, and then getting it done. one thing people in our business like is after we make a recommendation, we then have to deliver on it. and make it happen. >> tom: making things happen has become newman's trademark. she has the ear of some of the most powerful c.e.o.s in the world and she gives them the peace of mind to sleep well at night. >> pam has always just been there, when ever there was a problem, there's a flood, there's a fire, there's something, she's always there and her staff is always there, ready, willing and able. and i just find it to be a v