it was four transactions on the same day that totaled $3500 by a whale and marlin -- waylon marlon. >nk put a hold of the account and investigated. lisa and her mom and they heard back. >> we will not refund her money. they could not prove it was not my mother who facilitated the transactions. >> lisa contacted me, and that is why the three of us are talking and i had to ask this question. >> did you make those transactions? >> no, absolutely the name of the person is on my statement. >> i reached out to bank of america and made a case that two san francisco institutions should be able to work this out, and bank of america came through telling me based on additional information provided by the client's daughter and further research on our part, we suspect the client's device may have been compromised. bank of america returned the stolen amount. when i heard the good news i headed over to the shop. look at was here today, how are you doing? >> oh my god, how are you? >> how are you? >> better now. >> i want to think bank of america for all of its artwork on this. there are details i wi