my name is nancy wertz. me and my daughter samantha are still, three years later, without a home, facing foreclosure, and we still need help. thank you. (applause) >> sullivan: i was surprised to learn just how many homeowners were still struggling. >> it's important that the people across the street understand that thousands of us are still not home yet. >> we got billions of dollars from the federal government, and those billions still haven't reached the people who need help. >> this is where our house was. >> sullivan: as i talked to sandy survivors, they told me about problems with insurance. >> so the insurance company said, "oh, no, no, that was pre-existing. everything that's wrong, it was there before the storm." >> sullivan: and nightmares of government bureaucracy. >> if i sent them an email, i'd probably get a response within, you know, about a month later or two months later. >> sullivan: and there was one story i heard over and over from so many homeowners, like doug quinn. >> you know, i was o