mid and west wales fire service says it took a tactical decision not to commit fire crews to avoid further that adam and his family feel most let down by. they gave some explanations, but to be quite honest with you, nothing was satisfactory. there was some individual officers they apologised. they accept that there was a failing on that side. they have said that have they? yeah, some individual officers, yeah. so, from an individual perspective nothing against it. as a whole massively disappointed for the response as a whole. "do you want a croissant with that, orjust a cuppa?" "yeah, i could have a croissant, yeah." there was no monitoring of the situation. they went back and forth and took the bricks from the wall and carried on. i'm ringing the emergency services time and time again. they tell me they are aware of it. the neighbours rang the emergency services. three hours they were left in turmoil. three hours. christina feels strongly that her family was failed and action needs to be taken. we pay our taxes and we expect to live with a certain amount of security. this is an extreme i