early on when the former inpatient mayor of baltimore william donald schaefer, my mentor and tormentor accused our administration of having no vision we responded with a 48-hour pothole guarantee and our crews actually hit that guarantee and they hit it 97% of the time and each of the members of those crews got a thank you note from the mayor when they did it. the kennedy school at harvard in 2001 gave us their innovations through government award. our innovation was that we started measuring outputs instead of just inputs and of course we didn't really do city stat to win awards. we did it to survive. we did it to make our city safer, cleaner and a better place for kids to grow up. that by the way is the international mission statement of every mayor of the world over. for many years in our city it had seemed like the drug dealers were more effective than our own government. but thanks to citistat that reality was starting to change. when i was elected governor of maryland in 2007 we took this approach statewide and they called it states that. the goals were clear and the measures mor

early on when the former inpatient mayor of baltimore william donald schaefer, my mentor and tormentor accused our administration of having no vision we responded with a 48-hour pothole guarantee and our crews actually hit that guarantee and they hit it 97% of the time and each of the members of those crews got a thank you note from the mayor when they did it. the kennedy school at harvard in 2001 gave us their innovations through government award. our innovation was that we started measuring outputs instead of just inputs and of course we didn't really do city stat to win awards. we did it to survive. we did it to make our city safer, cleaner and a better place for kids to grow up. that by the way is the international mission statement of every mayor of the world over. for many years in our city it had seemed like the drug dealers were more effective than our own government. but thanks to citistat that reality was starting to change. when i was elected governor of maryland in 2007 we took this approach statewide and they called it states that. the goals were clear and the measures mor

early on, when the former inpatient and irascible mayor of but -- baltimore, william donald schaefer.e responded with a 48 hour pothole guarantee. our crews actually hit that guarantee and they hit it 97% of the time. and each of the members of those crews got a thank you note from the mayor when they did it. the kennedy school at harvard in 2000 and one gave us -- 2001 gave us our innovations in government award. our innovation was that we started measuring outputs instead of just inputs. and of course, we did not really do city stat to win awards. we did it to survive. that by the way, is the international city -- international mission statement of every mayor. for many years in our city, it seemed like the drug dealers or more effective than our own government. but thank you to city stat, that reality was starting to change. when i was elected governor of maryland in 2007, we took this approach statewide. we called it states that. -- statestat. the goals are bigger and more diverse, but it was data driven decision making, collaboration follow-up, and results. and we shared those re