winona laduke thank you for your service and sacrifice. good to have you on this program. >> thank you. >> coming up singer faith evans stay with us. so pleased to welcome first lady of hip hop, with her new album "king and" "celebrating her life with the late notorious b.i.g. here now video from "legacy" from the king and i. ♪ i could tell from the very first moment you were for me ♪ ♪ i could tell from day one ♪ you were for me ♪ ♪ >> this is you and biggie together in a way that i could never have imagined. the idea for this comes from where? >> i was inspired by when i heard natalie cole's "unforgettable" and i remember selling miss wallace that would be great if i could do that, she's like you should, and then couple years ago my attorney remind med. >> yeah there's a project faith that got your name on it. how did you find the doing of the project? was it therapeutic? painful? inspiring? what was the experience like? >> well, to be quite honest, like you said in a way you could never imagine also i thought it would be great to do. i

. >> a book compiled by priya vulchi & winona guo 17 year old seniors at princeton high school. >> hiey call their project princeton choose and they're asking their fellow citizens to choose to engage in the topic of race. >> what do you think it's like to live and maybe grow up in a town that's predominantly white? >> the stories they've gathered come from as far as south africa as near as their own hometown. >> one student from our own high school was talking about her experiences as a black female taught white is right. >> this one is from a man talking about his experience crossing the border. >> in creating the book, they collaborated with teachers and administrators in the princeton schools. and alongside every anecdote, you'll find the statistics. >> so say we interviewed someone on the street and they're talking about their own personal experience with police brutality right? we would back up their story with research to show it's a systemic issue. >> priya is a first generation american from india winona's parents came to the us from china and their american dream is big. >>

we're glad you can join us with winona laduke and faith evans in just a moment.

winona from springfield said that southwest cares about their passengers. in all seriousness, is this is a common trend with how customers feel about their experience? are you seeing that with your airline? >> congressman, yes, the nps score is how we measure customer service are very high, high 60s to 70s range. they rang in the nordstrom, google, apple nps scores we find that all across. i think that's due to not just changes we've made but it's due to the wonderful employees at southwest airlines. >> you do have good employees. i fly your airlines from d.c. to st. louis. i also fly american airlines. i will tell you an overwhelming majority of the time, every airline employee is very respectful, does their job extremely well and provides great customer service. but it's just like in our business, sometimes, they don't remember the good service. sometimes, it's that incident that leads to all of you sitting in the chair you are today talking to us and answering questions. i tried working with many of the airlines to address the customer service problem th

winona from springfield said that southwest cares about their passengers. in all seriousness, is this is a common trend with how customers feel about their experience? are you seeing that with your airline? >> congressman, yes, the nps score is how we measure customer service are very high, high 60s to 70s range. they rang in the nordstrom, google, apple nps scores we find that all across. i think that's due to not just changes we've made but it's due to the wonderful employees at southwest airlines. >> you do have good employees. i fly your airlines from d.c. to st. louis. i also fly american airlines. i will tell you an overwhelming majority of the time, every airline employee is very respectful, does their job extremely well and provides great customer service. but it's just like in our business, sometimes, they don't remember the good service. sometimes, it's that incident that leads to all of you sitting in the chair you are today talking to us and answering questions. i tried working with many of the airlines to address the customer service problem th

winona from springfield said that southwest cares about their passengers. in all seriousness, is this is a common trend with how customers feel about their experience? are you seeing that with your airline? mr. jordan congressman, yes, the : nps score is how we measure customer service are very high, high 60s to 70s range. they rank in the nordstrom, google, apple nps scores we find that all across. -- we find that across all airports and the customer experience journey, not just due to changes we have made but the wonderful employees of southwest airlines. rep. davis: i fly american airlines. that is when i fly most. i will tell you, an overwhelming majority of the time, every airline employee is very respect for, does their job extremely well, and provides great customer service, but it is just like in our business. sometimes, they do not number the good service. sometimes, it is that incident that leads to all of you sitting in his hearing room today, talking to us and answering questions. i tried working with many of the airlines to address a customer s