wendy liebman is ceo and chief shopper at wsl strategic.internet purchases we should specify, at least by one estimate, returned. how do companies deal with this? >> that is not an unusual number. this year perhaps more unusual in a sense that there has been a lot of off-line shopping -- online shopping going on. amazon in general, when it comes to clothes and shoes, they have a high return rate because people just by multiple payers to see what fits and then they send it back. reasonable shipping policies, return policies, then people feel they can bring in what they want -- >> i know somebody who does that. i will not mention names. >> i will give myself up right here because i ultimately will by multiple sizes. they all have different size standard. >> such a nuisance -- >> not if it is a brick-and-mortar store across the street from the office. --you have sent >> to my house, i try it on when convenient and then i can return it. >> this is exactly what a guest was talking about, the different permutations. you can buy it online, pick it