it was awful. >> i called yevgeny goldin, who also goes by zach or zeev, for an interview.ednesday morning. morning. how's it going? are you zach? that's your statement? are you zach or zeev? i'm zach, i need to talk to you for the story. what are you talking? you know, you can actually do the right thing right now and give their money back, will you do that? no. will you give their money back? >> here's our official statement. >> i'm happy to have the official statement, but will you give the money back? there you go. golden statement reads in part, in alignment with our dedication to exceptional customer care, we have refunded the purchase price minus restocking fee as a gesture of goodwill. the statement did not answer the core issue. how could you do this? an alzheimer's patient, you took advantage of her this way for $7,000 worth. >> just read this, this is golden wooden. >> answer. my follow up questions either. what's the restocking fee? it turns out golden did refund $5,456 for the skin care devices after i got involved, but is now telling the couple he won't allow