yvonne wolstenholme contacted us. she went to a&e because she was struggling to breathe.en another patient was moved. incidents as patients face long waits in a&e. several ambulance services have told the bbc they're working at their highest level of escalation too. 0ur health correspondent, catherine burns, been looking at the situation for staff and patients. the nhs is fantastic in principle, but, as it stands, it is not working. yvonne wolstenholme contacted us. she went to a&e because she was struggling to breathe. she spent 13 hours in a wheelchair and only got a bed by taking matters into her own hands when another patient was moved. and i literally stripped it and hand—washed it with the soap, another lady gave me a fresh sheet that hadn't been used, and i stayed there for the next two or three hours while i was waiting to go to ward. well, i would apologise, and i think that's not the care that we want to give, and it's not the care my colleagues want to give either. by trade, you're an emergency medicine doctor. how does it feel to you seeing these kind of stori

yvonne wolstenholme contacted us. she went to a&e because she was struggling to breathe.er patient was moved. and i literally stripped it and hand—washed it with the soap, another lady gave me a fresh sheet that hadn't been used, and i stayed there for the next two or three hours while i was waiting to go to ward. well, i would apologise, and i think that's not the care that we want to give, and it's not the care my colleagues want to give either. by trade, you're an emergency medicine doctor. how does it feel to you seeing these kind of stories? i absolutely get the distress that both my colleagues and i feel and my patients feel, and that's why i'm working really hard to always try and improve things. and we've really got to work over the next year or two with the government. each winter, the nhs comes under extra pressure to the point that it's now normal to talk about a winter crisis almost every year. this year, part of the problem is the flu. there are around 5,000 patients with it in hospitals in england, and nhs trusts are worried that the cold weather means thing