zain asher is live inside macy's flagship store.rter: we've been here since 4:00 in the morning. things are slowly starting to pick up. the issue with getting here at 10:00 a.m., a lot of the door buster deals might have already run out. i bumped into a british couple who landed in new york yesterday and they are here for no other reason other than flak friday. the best deal that i've seen that made me do a double take, it was a cashmere sweater originally price add the $139.99 reduced to $39.99. that's what you call a deal. i've been speaking to shoppers who have been shopping throughout the night. and i asked them what is your advice for those just waking up and getting started. >> have an idea what you want. today i was sure i wanted to come out and get. then if you do that, you know where you're going. >> have a couple of cupped of coffee and be relaxed. enjoy yourself. it's not anything that you can rush around and get items purchased fast. there's long lines and it takes lots of patience. >> i thought you were going to add som

zain asher is inside macy's. zain, i wish i have would given you my credit card! you could have done some shopping for me. >> rosa, yes. we are seeing a stead stream of kers on on the ground floor in macy's. i'm told the real chaos is upstairs in women's clothing. understandable. the first time ever macy's has been open on thanksgiving night. yesterday they opened at 8:00. i'm told that 15,000 people are waiting right outside to bust down those doors to come in for those deals. when you talk to customers inside macy's i'm getting a bit of mixed reviews. some people saying, yeah, they are ready for those people and got great deals. others were disappointed and didn't get as many great deals as we anticipated and said they wish they had stayed at home. i'm joining by two shoppers. this is your first time shopping on black friday. how has it been so far? >> it's a bit unexpected. i thought there would be a lot more people. i expected to see people trampleled and rushing through so i didn't see too many people so i thought it was a regular shopping day. >> you started

zain asher is at macy's in new york. so zain, macy's broke its old tradition and was open yesterday. so a, were the sales good yesterday, and b, did it put a damper on the mad dash today? >> hi, hala. you're always going to see the thickest crowds right when the stores open. the items with the best deals are usually in limited supply. of course, it's a competition. yesterday, when macy's opened, 8:00 thanksgiving evening, you did see 15,000 people gathered outside. they were rushing into the stores. a lot of mayhem. right now, it is a little bit calmer. i've been talking to shoppers and asking them, shoppers who have been shopping all night, what is your advice for black friday shopper who are just getting started. take a listen. >> know what you want. i was sure i wanted to come out and get. if you do that, you know where you're going and then you'll be fine. >> have a couple cups of coffee and enjoy yourself it's not anything you can rush around and get items purchased fast because there's long lines and takes lots of p

zain asher joins me now. as we all know, one of the things iran has is oil. so the question is, how might this affect gas prices? >> if you look at crude oil prices today, they are already falling on the back of this deal. earlier this year, crude oil prices reached about $110 a barrel. right now they are roughly at $94. crude oil makes up the biggest component in terms of gas prices. if you see crude oil start to fall, you will see an impact on gas prices as well. i do want to emphasize the sanctions against iran, especially oil, remain very firmly in place. it's not as if we will see downward pressure on oil overnight. i also want to emphasize that washington has said several times that this deal doesn't necessarily mean we will see a flood of iranian oil into the markets either. also, western energy investors aren't going to be allowed into iran but it does freeze sanctions against iran further down the line. so people are hoping if rouhani sticks to his side of the agreement, eventually we might see less sanctions, perhaps possibly in a year or two, more

i want to bring in zain asher at the new york stock exchange. what is pushing the dow to such dizzying heights? >> reporter: well, largely it is the stimulus. we started off the day right at 16,000, right out of the gate, then we ran into some head winds. what typically happens when you reach a level like 16,000 is that investors naturally will start selling a little bit and taking off some of the profits off the table. also, volume was low today so you're bound to see some volatility when volume is low. i did speak to my source and asked him listen, when can we actually see the dow close above 16,000. they said listen, you have two key events coming up. you have ben bernanke speaking, you also have the fed minutes coming out on wednesday. investors will be looking closely for any hints that stimulus is bound to continue. we know the fed has been holding the market's hand throughout the entire year. we know that we have hit three key milestones so far this year. we started off the year with the dow at 13,000 and in 11 months we have risen 3,000

. >> pam: zain asher is at the new york stock exchange. >> reporter:work is almost never perfect. >>might have a loud talker in the cubicle next to you. or the food in the lunch room might not be so great. >> reporter:still, most of us get over these little annoyances. >> reporter:but for 16- percent of americans, they find work unbearable. >> reporter:they hate their jobs. >> reporter:monster dot-com looked at how we compared to other countries. and american workers are the most unhappy. >> reporter:behind the u-s are british workers. 12- percent of themgermany is also showing double-digits dissatifaction. so who loves work the most? our neighbors to the north. canada. >> reporter:as for the u-s, monster doesn't nail the unhappiness down to one factor. a lot of things go into job satisfaction, but one factor is money. >> reporter:21-percent of workers who made less than 50-thousand dollars a year said they hated their jobs. compared to only 10-percent of americans making over 50- thousand who hate their jobs. >> reporter:and in recent months, lower-wage workers have been taking to t

zain asher has the story of one woman who found success at both companies with a slight upgrade in title the way. connect for me, my dear, hooters and cinnabon. >> yeah, well, i met the president of cinnabon, cat cole. she's an extraordinary woman, very much an inspiring story. she started out as a waitress at hooters at age 17 and rose up through the ranks. she never graduated from college and now she is the president of cinnabon. take a listen to her story. >> so, this is where some of the food science happens. the dough will rise -- >> reporter: cat cole knows a thing or two about rising. >> come on through, brenda. >> reporter: it wasn't long ago, she was the one carrying the tray. cole started her career at age 17 waiting tables at a hooters in florida. now she's traded buffalo wings for the boardroom, as president of cinnabon. >> everybody had a first job. not everyone worked at hooters as a first job, but a lot of people were waitresses. mine's just a little unique, so it makes it a little more fun to talk about. >> reporter: cole runs a $1 billion franchise empire, one that emplo

zain asher is here with more. >> reporter: hi, christine.cticut state exchange access health ct is opening up the first obama care brick and mortar store, a one-stop shop where connecticut's uninsured can go for all their health insurance needs. but like the federal website, things don't always run so smoothly. take a trip down main street in connecticut, and right next to edible arrangements, you'll pass a storefront that has the locals intrigued. >> we have a lot of different questions from individuals because it's new. >> reporter: a retail store set up by connecticut state exchange dedicated solely to all things obama care. >> it's complicated. and so we want to make sure that people know what the new law really says and how it affects them. >> reporter: think of it as the first brick and mortar version of an online state exchange. management say they wanted to be creative, so they used the apple store as their inspiration. >> it's clean. it's open. it's bright. and as you can see, you know, it's very open for a customer to walk in and j

. >> cnn business correspondent zain asher is on the floor. so 26 bucks a share.for us. >> reporter: hi, carol. yeah, $26 a share. i mean, that is what underwriters and also twitter themselves decided was a sweet spot. what is tricky about pricing an ipo like this is you have to make it low enough to fuel investor demand, but you don't want to make it too high because otherwise shares might tumble as soon as trading starts. that's what happened to facebook. this is the moment of truth. this is a huge opportunity for them. and also the new york stock exchange, i should mention as well. because if the new york stock exchange actually gets this right and everything goes smoothly, guess what? you're going to see more tech companies picking the new york stock exchange over the nasdaq, and that is a huge deal. the stock ex-change has had a dry run, dress rehearsal, everything in their power to make sure that their systems can handle a huge number of orders if that is the case. a lot of people have earn willed from what happened with facebook's ipo last year. we saw thos

zain asher has been looking at which airlines handle the holiday crush the best.oked at statistics from the department of transportation ranking the 13 best and worst airlines in terms of holiday travel specifically over the past three years during the thanksgiving week. airlines always are judged in terms of on-time performance, delays, diversions, cancellations, things we care about. in terms of the best, hawaiian airlines scored the best. 93% of their flights arrived on time over the past three thanksgiving and over the past two years specifically, they reported absolutely no cancellations. part of the reason for this is hawaiian airline s rarely has t contend with bad weather. also, their flights are shorter. now, on the other end of the spectrum, sky west, and also in terms of major airlines, jet blue didn't do too well. they scored the worst in terms of diversions and delays. jet blue flies in some of the busiest airports in the country. we're talking jfk, newark, lugard yeah, and they also have to contend with east coast severe weather systems. >> with all

zain asher is at the retailer's famous flagship store in new york city.ng suspicion, ja zain, you might have done some shopping. >> reporter: i actually did not. i have been standing here talking to shoppers. i asked a macy's executive about the decision. last year, we opened at midnight and we had 11,000 shoppers and they already had bags from other stores. for the retailers, about keeping up with the competition. for the shoppers, about getting those deals before they run out. just hours into the holiday shopping season taking off, the hunt for bargains is becoming a contact sport. many taking advantage of some retailers opening their doors on thanksgiving night. some even foregoing the holiday dinner. tempers flaring at this walmart with shoppers clamoring for a bargain on tablets in virginia. just hours after its signature parade, macy's broke out the barricade for hundreds of hungry shoppers starving for a deal at their flagship store in new york city. across the country, long lines are welcome sights for retailers hoping to cash in on the holidays.

>> zain asher has new polling numbers. you look at polls, they show our faith in the economy is shaky at best. we're seeing the markets jump on wall street. doesn't feel like americans feel that's the right thing. >> hi, jim. interesting poll numbers we're getting. 59% of americans do not believe that thing in the u.s. are going well. they think things in the u.s. are going badly. 39% believe we are still in an economic downturn. this has to do with the economy specifically. 24% believe we are in a recovery. here's where the disconnect is many coming from. we have seen numerous record highs. the dow passing 16,000 for the first time this month. the nasdaq also passing 4,000. we have not seen levels like that from the nasdaq since 13 years. so during the height of the dotcom bubble. i do want to talk about housing. housing is clearly in recovery even though mortgage rates are climbing steadily. housing is still in recovery. the disconnect is coming from jobs. even though jobs are being added. a lot of low wage jobs specific

zain asher is a new york with details. malign most >> most people plan to shop online as something or just want to buy gift cards. these typically come with fees and most of them charged a fee if you do not use all the money after a year. some also charge a fee just to buy it. that could be from $3 to $7. on the other hand, who does not charge fees? most retailers. >> the time is 5:53 a.m.. you can see there is a pedestrian that was struck on the eastbound lane spread with will be right back with more. [ male announcer ] some things are simply better at home. like the enticing aroma and distinctive taste of nespresso. elegant capsules meet masterfully crafted machines, and one touch creates the perfect coffee, cappuccino, and latte. ♪ tempt all your senses with one extraordinary coffee. [ penélope cruz ] nespresso. what else? [ male announcer ] discover the world of nespresso on grant avenue and nespresso-us.com. >> a squirrel that was kidnapped from a utah by a truck driver, carted hundred miles away to wisconsin and then

let's go to zain asher in new york. >> reporter: it was a flat end to a great month for stocks. early at 1:00 for the thanksgiving holiday. volume was low, which does of course mean volatility. the dow flirted with a record close but ended up falling slightly. the nasdaq this week cruising above 4,000. we haven't seen levels like that for 13 years. with november drawing to a close, december is traditionally a good more for stocks and gains for the year range from 20% to 35%. certainly good for your 401(k) and portfolio. black friday drawing large crowds and most retailers posted very modest gains. apple shares were getting more attention. the stock rose above $555 a share, the highest price it's had since january. back to you. >> zain, thank you. >>> now for the sports lead. a coke in the vending machine cost $1.25. jason kidd will pay 50 grand for his. the nba crying foul over the spilled soda and sticking the coach with a big fine. league officials claimed kidd spilled his drink on purpose. look for yourself. see what you think. as a stall tactic to buy his team time in the wa

zain asher is at the new york stock exchange with the details. on the united, a one-way ticket will go for zero hundred and $10 a miles. right now it is about 67,000. southwest's stated that they do not plan to make any changes. it is just like ticket price us. >> more popular place as will cost you more miles and the airline industry is in a stronger position than a few years back. there are also fewer carriers, up four major airlines compare to 10 back in 2001. airlines have more pricing power. delta and united does not apply its all locations. so go ahead and book that ticket. >> a third defendant has pleaded guilty in a global 45- million-dollar a- t- m fraud scheme. evan jose peÑa and two others allegedly stole debit card data -- then hacked into bank systems. the three organized the worldwide group's new york cell. that cell fraudulently withdrew nearly three- million-dollars in a matter of hours. prosecutors said hackers targeted mastercard- connected accounts at banks in the united arab emirates and oman. >> a store's shipping mistake has

zain asher is at the new york stock exchange. >> work is almost never perfect.ight have a loud talker in the cubicle next to you. or the food in the lunch room might not be so great. still, most of us get over these little annoyances. but for 16-percent of americans, they find work unbearable. they hate their jobs. monster dot-com looked at how we compared to other countries. and american workers are the most unhappy. behind the u-s are british workers. 12-percent of them don't like their jobs. germany is also showing double-digits dissatifaction. so who loves work the most? our neighbors to the north. canada. as for the u-s, monster doesn't nail the unhappiness down to one factor. a lot of things go into job satisfaction, but one factor is money. 21-percent of workers who made less than 50-thousand dollars a year said they hated their jobs. compared to only 10-percent of americans making over 50- thousand who hate their jobs. and in recent months, lower- wage workers have been taking to the streets, going on strike to protest those wages. but despite all the di

i know that our colleague zain asher was out there yesterday and she was interviewing some folks, and they were expecting a lot of these fights, it's really unbelievable. let's get back to retailers. have they released any figures? is black friday truly black friday? >> reporter: well, it certainly looked like it from the crowds that we saw in those videos. we'll get the official numbers on how the stores did sometime tomorrow, but right now the projections were pretty big. we're hearing 140 million people were expected to shop over thanksgiving weekend. november and december stores were expecting to rake in $600 billion, $80 billion coming from online shopping and if you haven't had your fill yet, rosa, you know that cybermonday is just one way away. >> that's right. we'll have to do some shopping perhaps while we're working. don't tell our boss about that. alexandra field, thank you so much, we appreciate it. >>> and honoring true heroes next. just by talking to a helmet. it grabbed the patient's record before we even picked him up. it found out the doctor we needed was at st. anne'

>> zain asher is a new york with details. >> people just want to avoid this, it is a gift card.le will spend about a hundred and $63 in bids. why not? this is making it easy and many people can even buy online with the cards. at starbucks, you can tweet a gift card. not all cars are created equal. these general-purpose cards can be used anywhere. they do come with fees and most of them charge and an activity fee if you do not use it after one year. that charge a fee just to buy the card and that the bid from $3 to $7. on the other hand most resellers do not charge a fee. read the fine print before you buy them. >> animal lovers and some county are hoping that people will take advantage of a very special offer this christmas spirit drop the month of december, the county animal care and control is offering pet but adoptions for only $10. the dogs and cats under adoption will be spayed, neutered and vaccinated for free. davis is also holding an annual claws and paws porters withstand such events. $15 for a photograph would santa supports the loss on the animals at the shelter. >> a

it turned out zain asher, and when we're talking about the protests, how big are they, zain?pretty small right now. roughly around 12 workers so far at two whole foods in the chicago area. now, part of the problem is there's been this trend of black friday sales happening earlier and earlier and beginning to encroach on thanksgiving. you have to understand, part of the problem for the retailers is black friday really is the moment of truth. this is the time where a lot of retailers depend on this. the economy is still weak right now. a lot of the retailers see the holiday shopping season as their life line, and also the period this year between thanksgiving and christmas is a lot shorter because thanksgiving starts later. so they're trying to make up for it on the back end. but on the other hand, a lot of workers actually want to work on thanksgiving. why? because they make time and a half. when you talk to the organization that's arranging this protest, they're called fight for 15 on facebook, they're saying, listen, if you paid workers a living wage, roughly $15 is what the

let's go to zain asher. what was the final straw for them? >> hey, brooke.keep up with the evolving technology. it reminds me of what happened to blackberry. this is a company that had aggressive competition from netflix, red box, amazon. netflix has 31 million u.s. customers and there's been this gradual proeshz to digital online services. the company eventually went bankrupt. it was bought by dish, and dish's president has come out and said, listen, consumers are moving towards digital technology. so the company is closing 300 company-owned stores by january and all of its dribtion centers. >> coming up, the mayor who has admitted to smoking crack says voters will decide his future. how do the voters decide what scandal to forgive. we'll talk to a reputation doctor. >>> and two amazing videos. first, this amazing rescue of a kayaker, and the one on the right, jetman soaring high above mt. fuji. the story behind the videos next here on cnn. we chip away. making the colors of earth and sunset skies into rich interior accents. or putting the beauty of a fores

zain asher with advice. what can travelers do if their plans are totally thrown off by the weather? >> hey, brooke. listen, if your flight has been canceled specifically because of storm-related issues, you've got to remember that different airlines have different policies in place. there's not this one size fits all. if you're traveling wednesday and thursday this week, most airlines have you covered. if you're flying with delta, delta is offering passengers a refund if their flights are canceled or significantly delayed because of the weather. but again, it only applies to certain airports. airports like boston, washington, d.c., for example, new york. so that's something you have to be mindful of as well. they are also offering the chance to rebook your flight for absolutely free. so no change fees needed. and these change fees can run you up a lot of money. we're talking $100 to $300. i know from personal experience it can be very expensive. in terms of other airlines, u.s. air eyes, united, jetblue also offering wavers on rebooking fees as well. you have to check the websites.