he was bummed out over the breck enband, so he took it back to zales and took it back again. three months, the ring broke again. frustrated he took it back to za lexer, s zales and broke again. >>> my father pass wade six years ago and he gave me his wedding ring. >> chuck wanted zales to take the diamonds out of his broken ring and set them in his father's ring so he wouldn't keep dealing with this problem. the manager agreed to do it. >> i was told that it was going to be taken care of. they printed out a receipt and the receipt showed zero cost. >> reporter: a couple of weeks later, he called about his ring. service to fix his on going problem was going to cost him $200. franky paid the money because he wanted chuck to have his ring back in time for christmas, but the couple wasn't happy and needed help. that is when solve it 7 got involved. >> this is kris anderson. >> reporter: we reached out signet zales parent company and explained the problems with the ring, and the unexpected bills to fix the problem. the representative looked into it and they did. after a few conver

. >> we decided to go to zales prices were better. >> reporter: they picked out two rings and bought them along with a lifetime repair warranty, few months after the ceremony -- >> i was cleaning house, i felt a pinching underneath my finger. >> reporter: chuck bummed out, took it back to zales and got it fixed. >> another issue, ring broke again. >> reporter: he took it back to zales and got it fixed. when it broke gin he had enough. >> my father passed away six years ago and my father gave me his ring. >> manager agreed to do it. >> i was told it was going to be taken care of. receipt shows zero cost. >> reporter: chuck called to check on his ring. awaiting the estimate. >> reporter: what he thought was a free service to fix his ongoing problem was going to cost him $200. frankie paid the money because he wanted his ring back in time for christmas. couple wasn't happy and solve it 7 got involved. we reached out to signet jewellers and explained the ongoing issues chuck was having and unexpected bill to fix the problems. representative said he would look into this case and did. >> g

. >> we went to zale's. the prices were better and i felt they had a lot more options. >> chuck and frankie picked out two rings and bought them along with a lifetime repair warranty. they got married in august of 2014, but a few months after the ceremony... >> i was just cleaning my house one day and all of a sudden i felt a pinching underneath my finger and it was just like, oh, okay, the ring broke. >> chuck was bummed out over his broken band. got it fixed. three months later... >> another issue. >> what happened? >> ring broke again, >> same spot? >> same spot. >> frustrated, chuck took his ring back the zale's and got it fixed again. when it broke a third time this past november, chuck says he had enough. my father passed away about six years ago, and he gave me his wedding ring. >> chuck wanted zale's to take the diamonds out of his broken ring and set them in his father's ring so he wouldn't have to keep dealing with this problem. he says the manager agreed to do it. >> i was told it was going to be

so he took it back to zales and got it fixed. three months later. >> ring broke again. >> same spot? >> same spot. >> frustrated he took his wring back and got it fixed again in when it broke the third time he said he had, had enough. >> my father passed away about wedding ring. he wanted zales take the diamond and sit him father ring so he wouldn't deal with this problem. he said the manager agreed to do it. >> i was told it was going to be taken care of. they printed out a reseat. the reseat showed zero cost. a couple of weeks later chuck called to check on his ring. >> i asked them. where the ring. he explained we're awaiting the estimate. he said what he thought was a free service to fix his ongoing problem was now going to cost him about $200. frankie paid the money because he wanted chuck to have his ring back in time for christmas. that's when solve it 7 got involved >> this the kris anderson. we reached out and explained to them the ongoing issue he was have with his ring and the unexpected bill to fix the problem. the re

reporter: chuck was bummed out so he took it back to zales and three months later. man: the ring broke again. same spot. reporter: frustrated, chuck took his ring back and got it fixed again. but when it broke a third time this past november, check said he had enough. man: my father passed away six years ago and he gave me his wedding ring. reporter: chuck wanted them to set his diamonds in his father's ring. he said the manager agreed to do it. man: i was told it was going to be taken care of. the receipt showed zero cost. reporter: a couple of weeks ring. man: he explained to me, well, estimate. reporter: chuck says what he thought was a free service to fix his ongoing problem was now going to cost him about $200. frank paid the money because he wanted chuck to have his ring back in time for christmas but needed help. that's when solve it 7 got involved. we reached out to the parent company and explained to them the ongoing issues chuck was having with his ring and the unexpected bill to fix the problems. the representative said he'd look into the case and he did.

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new this valentine' s day at jared, kay and zales. when your cold makes you wish... ...you could stay... ...in bed all day... ...you need the power of... rnew theraflu expressmax. the power to feel better. >>> well, traffic along oahu's north shore has been crawling thanks to the biggest swell of the season attracting surfers from all over. even veterans of big waves have been challenged by these 30 to 40-footers. >> hang ten and then some. >>> here on the mainland watch out for road flooding as a new storm moves into the west, especially in the northwest. slippery conditions from the great lakes into the atlantic coast. >>> if you're flying san francisco is the only spot where possible. >>> well, classes are canceled at a texas middle school because of a suspected carbon monoxide leak. >> 145 were made sick and some students left on stretchers, others loaded on to buses to a hospital. they were treated and released. all the students are expected to be okay and authorities are vowing no one will be allowed in until it's safe. >>> a ma

the owner of jared, kay, and zales reports its holiday sales improved nearly 5% over last year and itreased the lower end of its previous fourth quarter guidance range. for "nightly business report" i'm courtney reagan. >>> coming up, common mistakes individual investors make in a volatile market like this. and how you can avoid them. but first a look at the ten sectors that make up the s&p 500. all of them in the red today. ♪ ♪ ♪ >>> and here's a look at what to watch tomorrow. the december employment report is due out before the bell. consensus is for a gain of 210,000 jobs created last month. global investors will want to see how china's stock market performs overnight now that those circuit breakers have been suspended. and the energy markets will be paying close attention to the weekly oil rig count. and that's what to watch for on friday. >>> with the dow falling nearly 400 points today and more than 900 points this week alone, some may be wondering whether it's time to make changes to their portfolio. so we decided to find out what you're doing with your money. >> i believe in

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