. >> take the case of 14-year-old zaria giddy and her family.s turned upside down when she was diagnosed with sarcoma in her leg. what's it like to hear that your child has cancer? >> it's -- i'm sorry. getting emotional. it's the worst thing possible to hear. it's really heartbreaking. it really is. >> hello, how are you? >> good. >> it's always a fine balance talking about the finances and the emotional piece. but you want a parent to know that we are going pay their bills so they can sit by their child's bed. >> they helped me along the way so that i was able to maintain my sanity and not have to worry about one aspect of my life while i'm worrying about the health of my child. >> so, come on, i'll show you my office. this is what i spend some of my day doing. part of what friends of karen does is we pay family bills. since it's for cell phone, hospital expenses, medicines. these are the things that keep a family afloat when theirhild is sick. >> do you ever get to the bottom of the pile? >> there's always a new pile. >> this really is a hous