one is zocdoc, potential physicians can list themselves, people can search by specialty or insurancer. >>> great advice. appreciate it. if you have a question for our experts, just go to our web site, openforum.com/yourbusiness. there just hit the "does x the show" link to talk to our panel. or y or e-mail us your questions. as always, jen and scott had some really helpful advice about how to improve your business. now let's get some great ideas from small business owners like you. >> so my tip to my fellow entrepreneurs is, now is not the time to cut back on quality to save money. you need to continue to drive the quality to be the best you can be and set yourself apart from the competition. >> when the inevitable catastrophe of the day occurs, either at home or overseas, you don't instantly blame others and get crazy. you assume the good will. secondly, you then go and find out what the real point is all about. you go to source. so often you have misinformation and you try to make your decisions based on that. once you've assumed the goodwill and you go to source, you then have the