>> commissioner zvanski, is that for in-person support?> right, in-person support. >> right now the health service system in-person support is open from for our members for in-person support. due to staffing we experienced last year, we still fully opening the in-pe but we have the timeframes and been twracking the that do utilize the services both to come in full support and for drop in suppornot seen a large increase other then last year. it is based on the needs and our capacity. >> okay. and we are getting complaints or members calling saying, i tried to get access and couldn't, it wasn't open late enough? they are coming in. we are doing our best to be able to but our call center itself is from 9 to 5 every day, 10 to 5. we are still open and avurce during the hours for calls, correct. you very much. appreciate >> so, operation manager with service system. the operation team working closely with blue shield implementation team to insure a smooth transition for our members handle increased capacity and phone callss that is a result of

vice president zvanski, prese commissioner cremens, present. supervisor dorsey, present.ward, here.ssioner sass, here. commlswe have quorum. >> thank you. we will take item 11, please. >> item annual benefit contracts market evaluation and assessment.discussion item andprinted by contract manager michael visconti. >> welcome. >> thank r you holly. thank you president hao. michael visconti, manager for the san today we'll present on the annual benefit consideration and market evaluation as well as our announcement of a upcoming rpf we are planning for life and disability. this presentation will be parts. i will begin going through our current plans and benets purview, we will transition to approach to assessing the individual plans which happens throughoutmore ernest way this year between the then a recap of the powerful tools you are all familiar with and we use to insure our excellent benefits and make sure they are sustainable year over year. after that, we will announce what we in the fall which is release rflife and disability benefit and transition to partner mike clarke from