we consider the heavy different thing to have bnl conducted. so once the mediation is done, the case is closed. it's a voluntary process, nobody is coerced in the process. if a complaintant wants to and the officer does not want to, it does not go forward. we have to have folks who want to be there and fully engaged. some require settlement agreement, we don't. in fact, we don't really require anything. we require that the parties show up. and sometimes there are apologies, sometimes there are robust discussions, usually there are robust discussions. sometimes there is information chair that can be useful. but we don't guarantee that anything is going to happen and we don't require that a settlement agreement be created or signed off on. really the item behind this is, it's a forum, in a calm place, with skilled mediators. where we can bring the party together and have them see each other as humans and talk about their perspectives. they may walk away not agreeing but at least each had an opportunity to sit and fully listen to the other person.