. >> reporter: since casfor clunkers started friday, consumers ha been flocng to 22,000 dears in the program. at this kia dealershipowner mark scarpelli soltwo vehicles in the hour we were on hisot. >> our traffic and vume has increased about 50% sincthe program got stard. >>eporter: but, the program which endsovember 1 has hit me speed bumps. >> the heldesk cannot address program questions. >> reporter: at ll stasek chevrolet, emploes couldn't get help from call center when ey had trouble electronicall submitting reiursement claims. how long he you been working on this one trsaction? two hours. >> reporter: a you're frustrat? >> onla little. >> reporte owner bill stasek thinks part problem is 41 pageof rules that dealers st follown order to submit a cars claim. >> they want a lot of documeation and all that has to be provided when you provide it and you don't t everything right, it gets rejected and then you he to go to the back of the lin >> repter: many industry watchers thi the program itself is flawed. j.d. pow and associaties president finbar o'nei thinks the should be fewer res