god gave to the church apostles, evangelists, and pastors and teachers whose job is to equip the saints for ministry. >> how did it feel to have your confession treated in that way? >> reporter: stephen ministers go through 50 hours of instruction and practice, learning to help care receivers express their feelings, to listen without judging, and how to bring faith and the bible into the conversation. >> can we pray? dear god, please give rene the absolute confidence of his forgiveness. >> reporter: they also study specific situations, like dealing with grief and divorce. but stephen ministers are not counselors, so they also learn when to call in professional help from a pastor or therapist. their work is supervised at the parish level, and if a care- giving relationship doesn't work out, which does happen sometimes, either party can be reassigned. good shepherd's senior pastor, david sloop, introduced the program here in 1987. >> it took a while for people to say, instead of "i need to speak to the pastor," to also say, "or can i have a stephen minister?" and that's a cultural shift,