she turned her back for a second when keegan let out a horrifying cry. >> it was a loud inhale alongunds i had ever heard. >> reporter: keegan had gotten his hands and mouth on that dish soap. >> bubbles were coming out of his mouth. it was quite scary. i knew he had soap in miss mouth. >> reporter: keegan was rushed to the hospital, spent hours in the er but escaped without injury. >> i was also mad at myself for not being more precautious and being more alert on what i was doing. >> reporter: in 2008 control centers handled 1.29 million poisonings more than 124,000 of them dealt with household products. >> we see chemicals very dangerous, look like something simple and safe, something that looks like kool-aid to a child or gatorade. >> according to a study in the journal of pediatrics, 72% of cleaning product poisonings happen to children ages one to three. 40% of poisonings coming from cleaners in spray bottles. >> it may the case that children of that age are able to actually trigger a spray bottle than they can easier open other products or the nozzle on the spray bottles aren't

but director robin keegan defends its record, saying it spent over $8 billion and helped 127,000 families>> the road home program was not to make people whole; it was to assist people in their recovery plan to help them reoccupy their homes. unfortunately, the state was not given enough resources to make everybody whole who was impacted by these storms. but we've made sure people can get as much money as possible through this program. >> reporter: the program did help many people return, and parts of the city, like the french quarter and uptown, are thriving today. according to a study by the university of new orleans, the city's population is at 78% pre-storm levels; 70% of the jobs have also returned. and the public school system is undergoing a complete transformation. but many challenges remain. there has been a 49% increase in rental rates, and nearly 65,000 vacant residential units are scattered all over the city. most of the neighborhoods that were underwater look like this one. they are a patchwork quilt of empty lots, new construction, and houses like this one that haven't been l