hicks: the picture is challenging. commissioner kingsley: "challenging," that's a better word. director hicks: we are not bleak at the o.c.c. staff. commissioner kingsley: very well put. the language written down in terms of complaints, 93% were in english, i think in that range. director hicks: yes. commissioner kingsley: and some others. i appreciated your comparison to the racial ethnic breakdown. is there a breakdown in terms of what people indicate on the census as their primary language, the breakdown for the city. do we have any similar cost available for us? >> we have not gathered that data in the past. this is an evolving report. commissioner kingsley: since language access has always been very important, that's where that question was coming from. director hicks: yes. commissioner kingsley: agencies, similar agencies in other cities of similar size, is there anything in your sticks other than the -- statistics other than the ones you pointed out other than a cases for investigators, any other statistic that jumps out that the commission should be aware of in comparing our programs to programs in other cities? licks hicks in the director hicks: in the past we have compared ourselves to robust mediation programs in cities such as new york, washington, d.c., and denv